Android Phone not syncing

Philip Prescott's Avatar

Philip Prescott

15 Apr, 2022 09:25 PM

I have an android phone that is not syncing to the correct file. I'm using the Dropbox method. I've tried deleting the app and deleting the cache and files, but it still finds the old sync file.

  1. 1 Posted by dwg on 15 Apr, 2022 09:35 PM

    dwg's Avatar

    There are a number of discussions on this for exmple see:

    https://infinitekind.tenderapp.com/discussions/iphone-ipod-touch-ipad-android-app-questions/15497-android-sync-not-working#comment_53866662

    The solution is that you need a new version of the mobile app.

  2. Support Staff 2 Posted by Ethan on 17 Apr, 2022 12:15 PM

    Ethan's Avatar

    Hello,

    Unfortunately there was an update to Dropbox that interfered with the syncing process for Android devices. We believe we have fixed the issue, and released a new test version on our Android beta channel. If you would like to test the beta, you can sign up to download it on our preview page: http://infinitekind.com/preview

    Assuming it resolves the syncing issue for those who test it, we will then send it out as an update to the main release. I apologize for the inconvenience this has caused.

    Please let me know if I can be of further assistance,

    Ethan
    Infinite Kind Support

  3. 3 Posted by derekkent23 on 18 Apr, 2022 07:10 AM

    derekkent23's Avatar

    I am not support staff, just a user.
    Hi Philip

    I can confirm Android beta 2022.1 15 Apr 2022 is now available to beta testers and works on my two Android phone.

    If you haven’t already go to https://infinitekind.com/preview
    Click on Android Beta Signup.
    Once you are set up as a tester you should be able to install the Android Beta Moneydance app by going to Play Store and searching for Moneydance. It may take a short time for Play Store to register you have switched to a beta tester.

    Back in business!

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