Moneydance has stopped syncing

Sean Connor's Avatar

Sean Connor

16 Apr, 2022 12:06 AM

As of April 13 Moneydance has stopped syncing. It looks like it is syncing but, nothing that I have entered on my android phone app has shown up on my PC and vice versa since April 13th.
I also tried to log in however, your system says that my email address doesn't exit.

  1. 1 Posted by dwg on 16 Apr, 2022 12:49 AM

    dwg's Avatar

    I'm a fellow user.

    There are quite a few discussions on this.

    Basically Dropbox have made a change that requires new versions of various libraries.

    For example see the following post that has a pointer on the new kit.

    https://infinitekind.tenderapp.com/discussions/iphone-ipod-touch-ipad-android-app-questions/15497-android-sync-not-working

  2. Support Staff 2 Posted by Ethan on 17 Apr, 2022 12:13 PM

    Ethan's Avatar

    Hello,

    Unfortunately there was an update to Dropbox that interfered with the syncing process for Android devices. We believe we have fixed the issue, and released a new test version on our Android beta channel. If you would like to test the beta, you can sign up to download it on our preview page: http://infinitekind.com/preview

    Assuming it resolves the syncing issue for those who test it, we will then send it out as an update to the main release. I apologize for the inconvenience this has caused.

    Please let me know if I can be of further assistance,

    Ethan
    Infinite Kind Support

  3. 3 Posted by derekkent23 on 18 Apr, 2022 07:11 AM

    derekkent23's Avatar

    I am not support staff, just a user.
    Hi Sean

    I can confirm Android beta 2022.1 15 Apr 2022 is now available to beta testers and works on my two Android phone.

    If you haven’t already go to https://infinitekind.com/preview
    Click on Android Beta Signup.
    Once you are set up as a tester you should be able to install the Android Beta Moneydance app by going to Play Store and searching for Moneydance. It may take a short time for Play Store to register you have switched to a beta tester.

    Back in business!

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