Seems to have stopped syncing

Neil Pearce's Avatar

Neil Pearce

16 Apr, 2022 06:03 AM

Hello have you had any reports of Android not syncing? I have 2 Android devices linked to my account both have stopped please contact me and help.

  1. 1 Posted by Stuart Beesley ... on 16 Apr, 2022 06:16 AM

    Stuart Beesley (Mr Toolbox)'s Avatar

    It broke yesterday (Dropbox cut off access). IK uploaded a new app to the App Store yesterday and it's awaiting approval.

  2. 2 Posted by Neil on 16 Apr, 2022 06:18 AM

    Neil's Avatar

    Ok thanks will wait for further information.

    Sent from Mail for Windows

  3. 3 Posted by derekkent23 on 16 Apr, 2022 06:31 AM

    derekkent23's Avatar

    I am not support staff, just a user.
    Hi Neil

    Go to https://infinitekind.com/preview
    Click on Android Beta Signup
    Once you are set up as a tester you should be able to uninstall the current Android Moneydance app and install the beta just by going to Play Store and searching for Moneydance. It may take some time for Play Store to register you have switched to a beta tester.
    Also you should note Sean has only just released the new beta and it can take google a few days to approve and load the new app.
    So if it states last updated 14 Jun 2021 then the new beta is not yet available.

    Hope this helps.

  4. 4 Posted by neil69 on 16 Apr, 2022 06:34 AM

    neil69's Avatar

    Thanks Sent from my Galaxy
    -------- Original message --------From: derekkent23 <[email blocked]> Date: 16/04/2022 07:31 (GMT+00:00) To: [email blocked] Subject: Re: Seems to have stopped syncing [Syncing Moneydance with iPhone, iPod Touch, iPad, and Android Devices #15516]

  5. Support Staff 5 Posted by Ethan on 17 Apr, 2022 12:13 PM

    Ethan's Avatar

    Hello,

    Unfortunately there was an update to Dropbox that interfered with the syncing process for Android devices. We believe we have fixed the issue, and released a new test version on our Android beta channel. If you would like to test the beta, you can sign up to download it on our preview page: http://infinitekind.com/preview

    Assuming it resolves the syncing issue for those who test it, we will then send it out as an update to the main release. I apologize for the inconvenience this has caused.

    Please let me know if I can be of further assistance,

    Ethan
    Infinite Kind Support

  6. 6 Posted by neil69 on 17 Apr, 2022 12:51 PM

    neil69's Avatar

    Thanks Ethan,I will wait for the update. Neil Sent from my Galaxy
    -------- Original message --------From: Ethan <[email blocked]> Date: 17/04/2022 13:13 (GMT+00:00) To: [email blocked] Subject: Re: Seems to have stopped syncing [Syncing Moneydance with iPhone, iPod Touch, iPad, and Android Devices #15516]

  7. 7 Posted by derekkent23 on 18 Apr, 2022 07:08 AM

    derekkent23's Avatar

    I am not support staff, just a user.
    Hi Neil

    I can confirm Android beta 2022.1 15 Apr 2022 is now available to beta testers and works on my two Android phone.

    If you haven’t already go to https://infinitekind.com/preview
    Click on Android Beta Signup.
    Once you are set up as a tester you should be able to install the Android Beta Moneydance app by going to Play Store and searching for Moneydance. It may take a short time for Play Store to register you have switched to a beta tester.

    Back in business!

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