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Syncing stopped on dropbox

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Charles Siegel

16 Apr, 2022 09:10 PM

For some reason My android devices cannot now find my sync file in dropbox. I have not done anything that would cause this. I have gone through the entire suggestions to stop syncing then restore the sync, but my devices say there is no file to sync? Has something changed in dropbox?

Thanks for any help.

1. 1 Posted by derekkent23 on 17 Apr, 2022 06:20 AM

   

   I am not support staff, just a user.
   Hi Charles

   Somewhat late is the day the Android app is only now being updated to comply with a Dropbox update. The computer based App was updated from Moneydance 2022.3(4070).

   Go to https://infinitekind.com/preview
   Click on Android Beta Signup
   Once you are set up as a tester you should be able to install the Android Beta Moneydance app by going to Play Store and searching for Moneydance. It may take some time for Play Store to register you have switched to a beta tester.
   Also you should note Sean has only recently released the new beta and it can take google a few days to approve and load the new app.
   So if it states last updated 14 Jun 2021 then the new beta is not yet available.

   Hope this helps.

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2. 2 Posted by Charles Siegel on 17 Apr, 2022 06:34 AM

   

   Thanks but no help. In trying to fix the problem I had tried to
   uninstalled money dance app then install again on android.. Ai this point
   it seems this may be a problem with Dropbox of some sort. Knowledgeable on
   syncing and something seems wrong.

   Syncing has worked for over a year and abruptly stopped working say 5 days
   ago without any change from me.

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3. 3 Posted by derekkent23 on 17 Apr, 2022 08:18 AM

   

   I am not support staff, just a user.
   Hi Charles

   Your Moneydance Android app will no longer work until the new Moneydance beta Android app is available. The new App will conform to new Dropbox requirements.
   Please read my last post again.

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4. 4 Posted by chief on 17 Apr, 2022 10:23 AM

   

   Same thing! All my devices now has different transactions and totally unsynced. It's a disaster. I have try to reinstall Dropbox and Moneydance on the android and have lost about 30 latest transactions

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5. 5 Posted by Charles Siegel on 17 Apr, 2022 11:04 AM

   

   thanks very much. didn't see that before.

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6. 6 Posted by chief on 17 Apr, 2022 11:24 AM

   

   Another update - I have install Moneydance to my iPhone and it has normal and adequate sync with Mac application throw Dropbox. So, the problem is only on the Android devices!

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7. Support Staff 7 Posted by Ethan on 17 Apr, 2022 12:01 PM

   

   Hello,

   Yes, the issue is with Android devices. As Derek mentioned, we believe we have fixed this with an update we have released to the Android beta, which you can sign up for on our preview page: http://infinitekind.com/preview. Assuming it resolves the syncing issue for those who try the beta, we should then release it as the main app.

   Ethan
   Infinite Kind Support

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8. 8 Posted by Charles Siegel on 17 Apr, 2022 02:00 PM

   

   thanks.. please let me know when the beta is ready. love your software!

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9. 9 Posted by derekkent23 on 18 Apr, 2022 07:07 AM

   

   I am not support staff, just a user.
   Hi

   I can confirm Android beta 2022.1 15 Apr 2022 is now available to beta testers and works on my two Android phone.

   If you haven’t already go to https://infinitekind.com/preview
   Click on Android Beta Signup.
   Once you are set up as a tester you should be able to install the Android Beta Moneydance app by going to Play Store and searching for Moneydance. It may take a short time for Play Store to register you have switched to a beta tester.

   Back in business!

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10. 10 Posted by chief on 18 Apr, 2022 07:33 AM

    

    Unfortunately, not in my country yet. Waiting for rollout to all countries.
    Guys, is there any possibility to avoid this problem in the future with broken syncing on Android?

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11. 11 Posted by derekkent23 on 18 Apr, 2022 07:38 AM

    

    I am not support staff, just a user.
    Hi chief

    I am in the UK you are?

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12. 12 Posted by chief on 18 Apr, 2022 08:12 AM

    

    Ukraine. ^_^

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13. 13 Posted by derekkent23 on 18 Apr, 2022 08:40 AM

    

    My sympathy for the struggles your county is going though.

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14. 14 Posted by chief on 18 Apr, 2022 08:47 AM

    

    Thank you! we are strong and the whole world is with us!

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15. 15 Posted by Charles Siegel on 30 Apr, 2022 07:40 AM

    

    Money dance syncing now works and I am not a tester. Cool

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16. System closed this discussion on 30 Jul, 2022 07:50 AM.