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Frank Orr

16 Apr, 2022 10:29 PM

I have been trying to sync my android phone using moneydance app to my computer using dropbox. I have Windows 10 on computer and Android 11 on the phone. I have loaded the latest moneydance to computer and phone.

I have spent hours trying to get phone to sync to computer and all I get is no files found. I have read and tried many of the suggestions posted with no luck with any of them. I can see the moneydancesync file in my dropbox but phone won't recognize it.

Any help would be greatly appreciated. Thank you in advance.

1. 1 Posted by Stuart Beesley ... on 17 Apr, 2022 05:51 AM

   

   It broke yesterday. The android app was updated (yesterday) by the IK developer and uploaded to the App Store. It's awaiting approval/release..

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2. 2 Posted by derekkent23 on 17 Apr, 2022 06:16 AM

   

   I am not support staff, just a user.
   Hi Frank

   Somewhat late is the day the Android app is only now being updated to comply with a Dropbox update. The computer based App was updated from Moneydance 2022.3(4070).

   Go to https://infinitekind.com/preview
   Click on Android Beta Signup
   Once you are set up as a tester you should be able to install the Android Beta Moneydance app by going to Play Store and searching for Moneydance. It may take some time for Play Store to register you have switched to a beta tester.
   Also you should note Sean has only recently released the new beta and it can take google a few days to approve and load the new app.
   So if it states last updated 14 Jun 2021 then the new beta is not yet available.

   Hope this helps.

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3. Support Staff 3 Posted by Ethan on 17 Apr, 2022 12:08 PM

   

   Hello,

   Unfortunately there was an update to Dropbox that interfered with the syncing process for Android devices. We believe we have fixed the issue, and released a new test version on our Android beta channel. If you would like to test the beta, you can sign up to download it on our preview page: http://infinitekind.com/preview

   Assuming it resolves the syncing issue for those who test it, we will then send it out as an update to the main release. I apologize for the inconvenience this has caused.

   Please let me know if I can be of further assistance,

   Ethan
   Infinite Kind Support

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4. 4 Posted by derekkent23 on 18 Apr, 2022 07:11 AM

   

   I am not support staff, just a user.
   Hi Frank

   I can confirm Android beta 2022.1 15 Apr 2022 is now available to beta testers and works on my two Android phone.

   If you haven’t already go to https://infinitekind.com/preview
   Click on Android Beta Signup.
   Once you are set up as a tester you should be able to install the Android Beta Moneydance app by going to Play Store and searching for Moneydance. It may take a short time for Play Store to register you have switched to a beta tester.

   Back in business!

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5. System closed this discussion on 18 Jul, 2022 07:20 AM.