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All of a sudden Android Phone cannot sync

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David Greene

17 Apr, 2022 02:53 AM

I have cleared app cache, cleared app data, uninstalled and reinstalled the android app, all to no avail. When I do try to sync, the android cannot find dropbox folders, the is AFTER I have synced to drop from desktop MD.. Help!!

1. 1 Posted by Al Risden on 17 Apr, 2022 04:15 AM

   

   I have had the same issue tonight. My dropbox files are sync'd. MondayDance is not picking them them up. I've also uninstalled with cleared data.

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2. 2 Posted by Stuart Beesley ... on 17 Apr, 2022 05:50 AM

   

   It broke yesterday. The android app was updated (yesterday) by the IK developer and uploaded to the App Store. It's awaiting approval/release..

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3. 3 Posted by derekkent23 on 17 Apr, 2022 06:19 AM

   

   I am not support staff, just a user.
   Hi

   Somewhat late is the day the Android app is only now being updated to comply with a Dropbox update. The computer based App was updated from Moneydance 2022.3(4070).

   Go to https://infinitekind.com/preview
   Click on Android Beta Signup
   Once you are set up as a tester you should be able to install the Android Beta Moneydance app by going to Play Store and searching for Moneydance. It may take some time for Play Store to register you have switched to a beta tester.
   Also you should note Sean has only recently released the new beta and it can take google a few days to approve and load the new app.
   So if it states last updated 14 Jun 2021 then the new beta is not yet available.

   Hope this helps.

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4. Support Staff 4 Posted by Ethan on 17 Apr, 2022 12:08 PM

   

   Hello,

   Unfortunately there was an update to Dropbox that interfered with the syncing process for Android devices. We believe we have fixed the issue, and released a new test version on our Android beta channel. If you would like to test the beta, you can sign up to download it on our preview page: http://infinitekind.com/preview

   Assuming it resolves the syncing issue for those who test it, we will then send it out as an update to the main release. I apologize for the inconvenience this has caused.

   Please let me know if I can be of further assistance,

   Ethan
   Infinite Kind Support

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5. 5 Posted by David Greene on 17 Apr, 2022 12:26 PM

   

   Thanks Ethan. I tried it and still not finding the Dropbox folder. I will
   check it periodically in future as you work on it

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6. 6 Posted by Al Risden on 17 Apr, 2022 03:18 PM

   

   Thanks for the quick response Ethan. :thumbsup:

   Get Outlook for Android<https://aka.ms/AAb9ysg>
   ________________________________

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7. 7 Posted by derekkent23 on 18 Apr, 2022 07:07 AM

   

   I am not support staff, just a user.
   Hi David

   I can confirm Android beta 2022.1 15 Apr 2022 is now available to beta testers and works on my two Android phone.

   If you haven’t already go to https://infinitekind.com/preview
   Click on Android Beta Signup.
   Once you are set up as a tester you should be able to install the Android Beta Moneydance app by going to Play Store and searching for Moneydance. It may take a short time for Play Store to register you have switched to a beta tester.

   Back in business!

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8. 8 Posted by David Greene on 18 Apr, 2022 10:05 AM

   

   It freezes and shows blank screen at 'choose a folder'. Doesn't work for
   me.

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9. 9 Posted by derekkent23 on 18 Apr, 2022 10:07 AM

   

   I am not support staff, just a user.
   Hi David

   Are your sure you have actually installed the new beta 2022.1 15 Apr 2022 and not just re-installed the release version?

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10. 10 Posted by derekkent23 on 18 Apr, 2022 10:31 AM

    

    I am not support staff, just a user.
    Hi David

    The new beta 2022.1 15 Apr 2022 has also just been promoted to the release version.
    Many users confirming 2022.1 15 Apr 2022 has fixed the problem.

    Hope this helps

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11. 11 Posted by David Greene on 18 Apr, 2022 10:47 AM

    

    Working now. I just needed to hit the update button. duh.... sorry about
    that, thanks for your help.

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12. 12 Posted by derekkent23 on 18 Apr, 2022 11:40 AM

    

    I am not support staff, just a user.
    Hi David

    Great its all sorted.

    Have Fun, Stay Safe.

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13. Maddy closed this discussion on 10 May, 2022 11:27 AM.