No Folders Found when trying to sync through Dropbox

craig's Avatar

craig

17 Apr, 2022 07:22 PM

I bought a new phone (Samsung S22) and I can not get Moneydance 2022 to sync with it. I'm getting No folder found message. I've backed and uninstalled everything and reinstalled everything and still get the same results. Any suggestions.

  1. 1 Posted by derekkent23 on 17 Apr, 2022 07:33 PM

    derekkent23's Avatar

    I am not support staff, just a user.
    Hi craig

    Dropbox have updated there system so the old Moneydance Mobile app not longer works.

    The Android app, beta, was updated on the 15 April to comply with a Dropbox update.

    Go to https://infinitekind.com/preview
    Click on Android Beta Signup
    Once you are set up as a tester you should be able to install the Android Beta Moneydance app by going to Play Store and searching for Moneydance. It may take some time for Play Store to register you have switched to a beta tester.
    Also you should note Sean has only recently released the new beta and it can take google a few days to approve and load the new app.
    So if it states last updated 14 Jun 2021 then the new beta is not yet available.

    Hope this helps.

  2. Support Staff 2 Posted by Ethan on 17 Apr, 2022 09:50 PM

    Ethan's Avatar

    Hello,

    Unfortunately there was an update to Dropbox that interfered with the syncing process for Android devices. We believe we have fixed the issue, and released a new test version on our Android beta channel, which hopefully will be available there soon. If you would like to test the beta, you can sign up to download it on our preview page: http://infinitekind.com/preview

    Assuming it resolves the syncing issue for those who test it, we will then send it out as an update to the main release. I apologize for the inconvenience this has caused.

    Please let me know if I can be of further assistance,

    Ethan
    Infinite Kind Support

  3. 3 Posted by derekkent23 on 18 Apr, 2022 07:04 AM

    derekkent23's Avatar

    I am not support staff, just a user.
    Hi craig

    I can confirm Android beta 2022.1 15 Apr 2022 is now available to beta testers and works on my two Android phone.

    If you haven’t already go to https://infinitekind.com/preview
    Click on Android Beta Signup.
    Once you are set up as a tester you should be able to install the Android Beta Moneydance app by going to Play Store and searching for Moneydance. It may take a short time for Play Store to register you have switched to a beta tester.

    Back in business!

  4. 4 Posted by craig on 18 Apr, 2022 11:50 PM

    craig's Avatar

    and it works GREAT! Thank you, Ethan, and derekkent23.

  5. 5 Posted by josh.ruthamy on 19 Apr, 2022 09:39 AM

    josh.ruthamy's Avatar

    How long till non-beta?

  6. 6 Posted by derekkent23 on 19 Apr, 2022 09:47 AM

    derekkent23's Avatar

    I am not support staff, just a user.
    Hi josh.ruthamy

    After Beta tester users confirmation that beta works it has already been promoted to release 2022.1 15 Apr 2022

    Have Fun, Stay Safe.

  7. 7 Posted by lorindasaarela9 on 19 Apr, 2022 11:22 AM

    lorindasaarela9's Avatar

    I can't understand, is this good or bad ?

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