Android Devices won't sync

KC Platzer's Avatar

KC Platzer

18 Apr, 2022 08:31 PM

My android devices won't sync with Dropbox.Also when I try to reconnect with Dropbox Connection I just keep getting a new autorization code over and over again but no connection.

  1. 1 Posted by derekkent23 on 18 Apr, 2022 09:01 PM

    derekkent23's Avatar

    I am not support staff, just a user.
    Hi KC Platzer

    There is a new release of the Android App that should fix the issues 2022.1 15 Apr 2022
    Check for a Moneydance App update in Play Store on your Android.
    I did see a comment from another user that Google Play Store in his region had not yet updated the app. The old app is dated 14 Jun 2021

    Hope this helps

  2. 2 Posted by KC Platzer on 19 Apr, 2022 11:29 PM

    KC Platzer's Avatar

    I've downloaded the new update and it appears to be working. I've been
    trying to switch my desktop version to "dropbox connection" but when I
    enter the security code from dropbox into the box on Moneydance it just goes
    back to dropbox for another code over and over again. Any suggestions?

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  3. 3 Posted by KC Platzer on 19 Apr, 2022 11:38 PM

    KC Platzer's Avatar

    derekkent23;

    Thanks for replying. I've got the new version and that seems to be working.
    However when I've tried to update to sync with "Dropbox Connection" on my
    desktop I get a code from Dropbox to copy to the box on Moneydance. When I
    do and press OK it just goes back to Dropbox for another code, over and over
    again. Any suggestions?

    Thanks

    KC

    From: derekkent23 [mailto:[email blocked]]
    Sent: Monday, April 18, 2022 2:02 PM
    To: [email blocked]
    Subject: Re: Android Devices won't sync [Syncing Moneydance with iPhone,
    iPod Touch, iPad, and Android Devices #15608]

  4. 4 Posted by derekkent23 on 20 Apr, 2022 07:10 AM

    derekkent23's Avatar

    I am not support staff, just a user.
    Hi KC Platzer

    Glad to hear Android is now syncing.

    Before trouble shooting your computer why would you want to switch from Dropbox folder to Dropbox Connection?

    My experience is Dropbox Folder is faster and it has other advantages.
    With Dropbox Connection Moneydance uses the Dropbox API to talk to the Dropbox service directly. So, you don't need to have Dropbox client actually installed on your computer, but you do need to be online when Moneydance is running in order for changes to be synced. Data will be synced once you go back online when Moneydance is open. With Drobox Folder Moneydance will just read and write files to your Dropbox folder on your computer, which means that you need to have Dropbox client installed and running, but you don't need to be online in order for Moneydance to read and write the changes.” Syncing will occur when you go online, Moneydance does not need to be open.

    Hope this helps.

  5. 5 Posted by KC Platzer on 20 Apr, 2022 04:12 PM

    KC Platzer's Avatar

    Thanks derekkent23;

    Problem solved by using a 3 day old backup.  I have always used "Dropbox
    Connection" but will explore using "Dropbox Folder".  However it seems that
    changes are never easy.
    Thanks

    KC

    KC & Wendy Platzer

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