Sync Settings causes hard lockup

drew's Avatar

drew

22 Apr, 2022 07:18 PM

Hello,

I am trying to change my sync settings. I have previously used the dropbox connection from my Ubuntu Linux desktop and need to change the dropbox account I am connected to. When I select the menu item for the sync settings, the UI locks up with the menu item displayed and the app is non-responsive. I then need to kill the process from a command prompt to recover. I have tried the latest beta and it has the same issue. Please help.

Regards,
Drew Moseley

  1. 1 Posted by Stuart Beesley ... on 22 Apr, 2022 07:30 PM

    Stuart Beesley (Mr Toolbox)'s Avatar

    Would be useful to see errlog.txt after the ‘lockup’?

    Anyway, if you are on the primary and this is the good dataset, and you want to completely wipe sync and set it up again then load/install toolbox extension. Enable hacker mode. Hacker button. Force reset sync settings.

  2. 2 Posted by drew on 22 Apr, 2022 07:57 PM

    drew's Avatar

    Errlog.txt shows that it is continually trying to get access but is unable to. And it doesn't seem to have an obvious timeout:

    Update info received with successful signature verification
    Version info retrieved; we are up to date!
    getting account info from dropbox failed: com.dropbox.core.InvalidAccessTokenException: {"error_summary": "invalid_access_token/", "error": {".tag": "invalid_access_token"}}
    getting account info from dropbox failed: com.dropbox.core.InvalidAccessTokenException: {"error_summary": "invalid_access_token/...", "error": {".tag": "invalid_access_token"}}
    getting account info from dropbox failed: com.dropbox.core.InvalidAccessTokenException: {"error_summary": "invalid_access_token/.", "error": {".tag": "invalid_access_token"}}
    getting account info from dropbox failed: com.dropbox.core.InvalidAccessTokenException: {"error_summary": "invalid_access_token/.", "error": {".tag": "invalid_access_token"}}
    getting account info from dropbox failed: com.dropbox.core.InvalidAccessTokenException: {"error_summary": "invalid_access_token/...", "error": {".tag": "invalid_access_token"}}
    getting account info from dropbox failed: com.dropbox.core.InvalidAccessTokenException: {"error_summary": "invalid_access_token/.", "error": {".tag": "invalid_access_token"}}
    getting account info from dropbox failed: com.dropbox.core.InvalidAccessTokenException: {"error_summary": "invalid_access_token/...", "error": {".tag": "invalid_access_token"}}
    getting account info from dropbox failed: com.dropbox.core.InvalidAccessTokenException: {"error_summary": "invalid_access_token/...", "error": {".tag": "invalid_access_token"}}
    getting account info from dropbox failed: com.dropbox.core.InvalidAccessTokenException: {"error_summary": "invalid_access_token/...", "error": {".tag": "invalid_access_token"}}
    getting account info from dropbox failed: com.dropbox.core.InvalidAccessTokenException: {"error_summary": "invalid_access_token/.", "error": {".tag": "invalid_access_token"}}
    getting account info from dropbox failed: com.dropbox.core.InvalidAccessTokenException: {"error_summary": "invalid_access_token/", "error": {".tag": "invalid_access_token"}}
    getting account info from dropbox failed: com.dropbox.core.InvalidAccessTokenException: {"error_summary": "invalid_access_token/", "error": {".tag": "invalid_access_token"}}
    getting account info from dropbox failed: com.dropbox.core.InvalidAccessTokenException: {"error_summary": "invalid_access_token/...", "error": {".tag": "invalid_access_token"}}
    getting account info from dropbox failed: com.dropbox.core.InvalidAccessTokenException: {"error_summary": "invalid_access_token/..", "error": {".tag": "invalid_access_token"}}
    getting account info from dropbox failed: com.dropbox.core.InvalidAccessTokenException: {"error_summary": "invalid_access_token/..", "error": {".tag": "invalid_access_token"}}
    getting account info from dropbox failed: com.dropbox.core.InvalidAccessTokenException: {"error_summary": "invalid_access_token/..", "error": {".tag": "invalid_access_token"}}
    getting account info from dropbox failed: com.dropbox.core.InvalidAccessTokenException: {"error_summary": "invalid_access_token/...", "error": {".tag": "invalid_access_token"}}
    getting account info from dropbox failed: com.dropbox.core.InvalidAccessTokenException: {"error_summary": "invalid_access_token/.", "error": {".tag": "invalid_access_token"}}
    getting account info from dropbox failed: com.dropbox.core.InvalidAccessTokenException: {"error_summary": "invalid_access_token/.", "error": {".tag": "invalid_access_token"}}
    getting account info from dropbox failed: com.dropbox.core.InvalidAccessTokenException: {"error_summary": "invalid_access_token/", "error": {".tag": "invalid_access_token"}}
    getting account info from dropbox failed: com.dropbox.core.InvalidAccessTokenException: {"error_summary": "invalid_access_token/..", "error": {".tag": "invalid_access_token"}}
    getting account info from dropbox failed: com.dropbox.core.InvalidAccessTokenException: {"error_summary": "invalid_access_token/..", "error": {".tag": "invalid_access_token"}}
    getting account info from dropbox failed: com.dropbox.core.InvalidAccessTokenException: {"error_summary": "invalid_access_token/.", "error": {".tag": "invalid_access_token"}}
    getting account info from dropbox failed: com.dropbox.core.InvalidAccessTokenException: {"error_summary": "invalid_access_token/...", "error": {".tag": "invalid_access_token"}}
    

    I'll try the hacker mode change.

  3. 3 Posted by Stuart Beesley ... on 22 Apr, 2022 07:59 PM

    Stuart Beesley (Mr Toolbox)'s Avatar

    There’s also a force sync OFF but I think you need the reset option

  4. 4 Posted by drew on 22 Apr, 2022 08:05 PM

    drew's Avatar

    OK. So wiping the sync settings got me a bit further. Now instead of locking up with the Menu displayed, it actually brings up the popup to be able to select the sync method but when I select "Dropbox Connection" it locks up again with the repeated "getting account info" messages in errlog.txt.

  5. 5 Posted by Stuart Beesley ... on 22 Apr, 2022 08:10 PM

    Stuart Beesley (Mr Toolbox)'s Avatar

    Ditch Dropbox connection and use Dropbox folders. (Install Dropbox app first)

  6. 6 Posted by drew on 22 Apr, 2022 09:25 PM

    drew's Avatar

    OK. I managed to resurrect this. I try to avoid Dropbox folder so I do not need to install the Dropbox app as I always seem to be bumping up against the device limits.

    I backed up my data from my Linux machine. Then I restored it into my Mac. From there I enabled iCloud-drive backup. I was then able to re-enable Dropbox connection backup and get everything synced to the new account.

    Maybe that will be useful for someone else.

  7. Maddy closed this discussion on 27 Apr, 2022 02:38 PM.

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