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Dont Sync Activated

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Ian Bickers

24 Apr, 2022 03:01 PM

My moneydance programme has stopped syncing and when i have gone to File > Syncing it says:

Sync Method: Don't Sync - how can i change this

This happened when i turned off my mac

• Screenshot_2022-04-24_at_15.59.22.png 128 KB

1. 1 Posted by Stuart Beesley ... on 24 Apr, 2022 03:35 PM

   

   Anything in help/console

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2. 2 Posted by Ian Bickers on 24 Apr, 2022 03:49 PM

   

   Nope

   Regards

   Ian Bickers

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3. 3 Posted by Stuart Beesley ... on 24 Apr, 2022 04:00 PM

   

   What version/build?

   Have you recently restored anything?

   Is this a master/primary dataset? If you run toolbox extension, it will tell you if it’s a secondary when you launch toolbox.

   If not, where is the primary.

   What do you want syncing to what. What do you think was setup before?

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4. 4 Posted by Ian Bickers on 24 Apr, 2022 07:06 PM

   

   Stuart

   To answer your questions.

   Version 2017.10 (1706)
   Not recent restored anything
   Not sure on any of the extensions questions
   I have always had a sync to my iPhone which has worked for years.

   Hope that helps.

   Ian

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5. 5 Posted by Stuart Beesley ... on 24 Apr, 2022 07:58 PM

   

   Ok. Your version is too old for toolbox to help. The one trick you can try is as follows. File/export backup (remember name). Then file/restore from backup. This will reset sync. Then reenable sync from scratch (including phone).

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6. 6 Posted by Stuart Beesley ... on 24 Apr, 2022 07:59 PM

   

   … if it doesn’t reset sync then shout (I can supply a ‘fix’).

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7. 7 Posted by Ian Bickers on 25 Apr, 2022 07:24 AM

   

   Hi Stuart

   Thanks for your two emails - i have tried this and it's still not
   working.

   I've attached the message i keep getting......

   Ian

   • Screenshot_2022-04-25_at_08.22.27.png 48.3 KB
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8. 8 Posted by Stuart Beesley ... on 25 Apr, 2022 08:15 AM

   

   OK, I can't actually test 2017 as it crashes on my Mac (version too old)..... But I have knocked up a script to fix... It works on 2019, and should work on 2017.. It won't do any harm (it will either fix the issue or it won't)....

   download and save these Python script files to your computer...

   Window/Show Moneybot console
   Open Script. Select the file and OK.
   Then RUN (not run snippet)... Watch the console output below..

   Please run the show_sync_settings.py first and copy/save the output...

   Then run the reset_sync_settings.py.. again copy/save the output...

   restart MD

   Now try syncing......

   Out of interest, post the outputs here..... (so I can see what the issue was).

   Let me know if it works?

   It might be worth upgrading too...

   • reset_sync_settings.py 1.68 KB
   • show_sync_settings.py 1.52 KB
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9. 9 Posted by Ian Bickers on 25 Apr, 2022 08:25 AM

   

   Hi Stuart

   I can’t download the fox as it’s a work computer and won’t let me.

   How much will it cost me to upgrade do you know??

   Regards

   Ian Bickers

   • reset_sync_settings.py 1.73 KB
   • show_sync_settings.py 1.55 KB
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10. 10 Posted by Stuart Beesley ... on 25 Apr, 2022 08:42 AM

    

    .

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11. 11 Posted by derekkent23 on 25 Apr, 2022 09:00 AM

    

    I am not support staff, just a user.
    Hi Ian

    The upgrade cost can be found by entering your existing key in the Upgrading box at https://infinitekind.com/purchase

    Have Fun Say Safe.

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12. 12 Posted by Stuart Beesley ... on 25 Apr, 2022 09:28 AM

    

    the same files zipped

    • scripts.zip 1.34 KB
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13. 13 Posted by Stuart Beesley ... on 27 Apr, 2022 06:11 AM

    

    FYI. If you are using 2017 with Dropbox Connection and if you are seeing :

    Error writing current state: com.dropbox.core.NetworkIOException: Received fatal alert: protocol_version
    com.dropbox.core.NetworkIOException: Received fatal alert: protocol_version
        at com.dropbox.core.v2.DbxRawClientV2.uploadStyle(DbxRawClientV2.java:243)
    

    in Help/Show Console, then it's because Dropbox have cut off the connection for the old SKD/Protocol being used. There are two solutions:
    1. Upgrade MD (best option)
    2. Switch to Dropbox Folders in Mondeydance/File/Syncing.

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14. 14 Posted by Ian Bickers on 27 Apr, 2022 06:14 AM

    

    Hi Stuart

    Thanks for helping me - I’ve downloaded the upgraded version and all my problems are fixed!!!!

    Thanks for your help!

    Regards

    Ian Bickers

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15. 15 Posted by Stuart Beesley ... on 27 Apr, 2022 06:14 AM

    

    👍

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16. Maddy closed this discussion on 29 Apr, 2022 02:33 PM.