I lost my dropbox sync and need to fix it. How?

jonh's Avatar


27 Apr, 2022 06:34 AM

Using Apple devices. My primary is my iMac desktop.
5 days ago I saved and 'exported backup' to my desktop.
I was experimenting with stock basis and didn't want to make a mess of my database.

I didn't like the results with my experimenting so just restarted MD using the saved desktop file and today I discover that I am not syncing and my sync is set to 'don't sync'.

So seems like I need to set it up from scratch.
I'm thinking remove transactions from dropbox (I'm using connection method) and turn off syncing in secondary devices?
Is that the best way?

  1. 1 Posted by Stuart Beesley ... on 27 Apr, 2022 06:51 AM

    Stuart Beesley (Mr Toolbox)'s Avatar

    YUP - If you File/Restore backup, you wipe out Sync.. The correct procedure for your test would have been:

    File/Export backup...
    File/Restore from backup... Do your tests.
    File/Open the original... Sync would still be set.

    Anyway, yes you can delete all the Sync folders in Dropbox and then launch MD and setup Sync again..

  2. 2 Posted by jonh on 29 Apr, 2022 12:08 AM

    jonh's Avatar

    Thanks! It's hard to keep track of all these details when it is used so seldom. And for some reason this is getting harder as the years tick on past :-)

  3. Support Staff 3 Posted by Maddy on 29 Apr, 2022 10:41 AM

    Maddy's Avatar

    Hi Jonh,

    I can see you’ve received a reply from one of our knowledgeable Moneydance customers and it appears you’ve been given all the information you need.

    However, don’t hesitate to get back in touch if you have further questions or need any assistance.

    Maddy, Infinite Kind Support

  4. System closed this discussion on 29 Jul, 2022 10:50 AM.

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