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MoneyDance has suddenly stopped synching!

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mandibrooker

30 Apr, 2022 12:55 AM

My huband's android phone and my iPhone are synching with one another, but none of the transactions created in the phones is getting back to my desktop, and the desktop transactions aren't getting back to the phones. Help, please!

1. 1 Posted by mandibrooker on 30 Apr, 2022 01:32 AM

   

   I have tried turning the sync off and on again from the desktop, and I've also tried rebooting the desktop, all to no avail.
   I have also checked my dropbox folder, and I can see the synchs coming from our phones, but even though the desktop app SAYS "closing file and synching" when I close it, it is not creating a file in dropbox.

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2. 2 Posted by mandibrooker on 05 May, 2022 07:00 AM

   

   Hello??? I posted this five days ago, but no response yet - is anyone out there?

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3. 3 Posted by Stuart Beesley ... on 05 May, 2022 07:02 AM

   

   If you are using version 2017 or older you need to either switch to Dropbox FOLDERS (from connection) or upgrade to the latest version.

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4. Support Staff 4 Posted by Maddy on 05 May, 2022 08:00 AM

   

   Hi Amanda,

   Firstly, I've responded in your "private thread" and for continuity I would ask you to reply on the same.

   Also, I can see you’ve received a reply from one of our knowledgeable Moneydance customers that agrees with the information in my response.

   --
   Maddy, Infinite Kind Support

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5. System closed this discussion on 04 Aug, 2022 08:10 AM.