Android app not working

Ali Smith's Avatar

Ali Smith

30 Apr, 2022 05:41 PM

Hi, Just this week it seems that the Android version of Moneydance is not working.If I try to start the app, it just immediately closes down. I have updated the desktop version to the very latest V2022.3, I have uninstalled and reinstalled the Android app on my phone, but nothing seems to make any difference. I used to be able to use it on my phone without problem. What has changed?

  1. 1 Posted by dtd on 30 Apr, 2022 09:27 PM

    dtd's Avatar

    just a user

    dropbox changed things that broke android syncing.

    i think there is a new android version of MD that corrects the issue, but someone else will need to help you with that.

  2. Support Staff 2 Posted by Ethan on 30 Apr, 2022 09:58 PM

    Ethan's Avatar

    The latest Android version should allow syncing to continue. Can you confirm that you have installed the latest version? It definitely shouldn't be quitting right away, even if the sync were broken. Which operating system are you running on your phone?

    Ethan
    Infinite Kind Support

  3. 3 Posted by Ali Smith on 01 May, 2022 10:30 AM

    Ali Smith's Avatar

    Thanks for the response Ethan. The version that I see available on Google Play, and which I have installed, says it is 2022.1 (unlike the 2022.3 which my desktop version says). But the Android app also says it is updated as of 15 Apr 2022. I am running Android V9.

  4. System closed this discussion on 31 Jul, 2022 10:40 AM.

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