tag:infinitekind.tenderapp.com,2009-01-14:/discussions/iphone-ipod-touch-ipad-android-app-questions/15829-transactions-captured-on-ipad-not-syncing-to-desktopInfinite Kind: Discussion 2022-08-17T11:20:20Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/542386222022-05-11T13:46:10Z2022-05-11T13:46:10ZTransactions captured on iPad not syncing to desktop<div><p>Hi Sean,</p>
<p>We are sorry to hear about the problem you have encountered.</p>
<ul>
<li>
<p>Which version and build of Moneydance are you using? To check, open Moneydance and select Moneydance --> About Moneydance</p>
</li>
<li>
<p>Can you let me know which operating system you're running on your computer/s?</p>
</li>
<li>
<p>Did you have to restore from a backup for some reason? This would interrupt the sync relationship.</p>
</li>
<li>
<p>Is your data file stored in the <a href="https://infinitekind.tenderapp.com/kb/file-locations-and-changes/default-file-location">default location</a>?</p>
</li>
</ul>
<p>Please note: if you are syncing your data with a mobile device, or another system - you should NOT move your data file to a shared folder location, like Dropbox. The file should remain on your local system if your data is being synced or shared, as outlined <a href="https://infinitekind.tenderapp.com/kb/file-locations-and-changes/moving-files">here</a>.</p>
<ul>
<li>When you navigate to <strong>File->Syncing</strong> which sync method do you have selected? Dropbox Folder or Dropbox Connection?</li>
</ul>
<p>Thank you</p>
<p>--<br>
Maddy, Infinite Kind Support</p></div>Maddytag:infinitekind.tenderapp.com,2009-01-14:Comment/542386222022-05-18T10:07:18Z2022-05-18T10:07:24ZTransactions captured on iPad not syncing to desktop<div><p>Dear Maddy,</p>
<p>Thank you for your response. In reply to your questions, please find the information as follows:<br>
Version 2022.3 (4077) on macOS<br>
Version 2.23 on iOS<br>
MacOS Monterey Version 12.3.1<br>
iOS Version 15.4.1<br>
There has been no restore from backup.<br>
Data file is being stored in the default location</p>
<p>Sync method is set to Dropbox Folder</p>
<p>Thanks in advance for your kind assistance and I look forward to your soonest reply.</p>
<p>Best regards,</p>
<hr>
<p>Sean Daubern</p></div>Sean Dauberntag:infinitekind.tenderapp.com,2009-01-14:Comment/542386222022-05-18T10:15:46Z2022-05-18T10:15:46ZTransactions captured on iPad not syncing to desktop<div><p>Assuming the data on your iPad is up-to-date, we can take it from there.</p>
<p>In order to sync to the same sync file as your iPad, you should follow the steps below:</p>
<p>You will need to launch Moneydance on your computer and click on <strong>Moneydance -> New -> Open Synced File</strong>, there, select the same sync method as it was originally setup on your computer (Dropbox Folder).</p>
<p>You will see a list of data files with the name of your base account, select the same as the one on your iPad and you will see a prompt for the passphrase (it should match the one you have created on your computer's previously), wait for the initial sync process to finalize and that will be it.</p>
<p>Please keep us posted on your progress, Thank you!</p>
<p>--<br>
Maddy, Infinite Kind Support</p></div>Maddytag:infinitekind.tenderapp.com,2009-01-14:Comment/542386222022-05-18T10:16:14Z2022-05-18T10:16:14ZTransactions captured on iPad not syncing to desktop<div><p>If you look in dropbox folders, in the hidden .moneydancesync folder, how many subfolders do you see (with looooong names/numbers)?</p></div>Stuart Beesley (Mr Toolbox)tag:infinitekind.tenderapp.com,2009-01-14:Comment/542386222022-05-18T11:15:01Z2022-05-18T11:15:07ZTransactions captured on iPad not syncing to desktop<div><p>I only see one (1).</p>
<p>Thanks in advance for your kind assistance and I look forward to your soonest reply.</p>
<p>Best regards,</p>
<hr>
<p>Sean Daubern</p></div>Sean Daubern