Dropbox Not Working
I'm new to Moneydance and I've authorized my Dropbox on my iPhone to sync and have sync set up on MoneyDance - but it isn't working on my iPhone. Says not connected.
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Support Staff 1 Posted by Maddy on 20 May, 2022 11:41 AM
Hi Ron,
Thank you for contacting Moneydance support.
Which version and build of Moneydance are you using? To check, open Moneydance and select Moneydance --> About Moneydance
Can you let me know which operating system you're running on your computer/s?
Did you have to restore from a backup for some reason? This would interrupt the sync relationship.
Is your data file stored in the default location?
Please note: if you are syncing your data with a mobile device, or another system - you should NOT move your data file to a shared folder location, like Dropbox. The file should remain on your local system if your data is being synced or shared, as outlined here.
When you navigate to File->Syncing which sync method do you have selected? Dropbox Folder or Dropbox Connection?
Finally, is your most recent data showing on your iPhone or on one of your computer?
Thank you
--
Maddy, Infinite Kind Support
System closed this discussion on 19 Aug, 2022 11:50 AM.