Dropbox Not Working

Ron Axsom's Avatar

Ron Axsom

19 May, 2022 08:25 PM

I'm new to Moneydance and I've authorized my Dropbox on my iPhone to sync and have sync set up on MoneyDance - but it isn't working on my iPhone. Says not connected.

  1. Support Staff 1 Posted by Maddy on 20 May, 2022 11:41 AM

    Maddy's Avatar

    Hi Ron,
    Thank you for contacting Moneydance support.

    • Which version and build of Moneydance are you using? To check, open Moneydance and select Moneydance --> About Moneydance

    • Can you let me know which operating system you're running on your computer/s?

    • Did you have to restore from a backup for some reason? This would interrupt the sync relationship.

    • Is your data file stored in the default location?

    Please note: if you are syncing your data with a mobile device, or another system - you should NOT move your data file to a shared folder location, like Dropbox. The file should remain on your local system if your data is being synced or shared, as outlined here.

    • When you navigate to File->Syncing which sync method do you have selected? Dropbox Folder or Dropbox Connection?

    • Finally, is your most recent data showing on your iPhone or on one of your computer?

    Thank you

    Maddy, Infinite Kind Support

  2. System closed this discussion on 19 Aug, 2022 11:50 AM.

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