Upgraded to newest version and not able to access accounts any more or sync with iPhone
Can't get accounts anymore on MacBook version of Moneydance or sync with iPhone version
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Support Staff 1 Posted by Maddy on 20 May, 2022 02:05 PM
Hi Chris,
We are sorry to hear about the problem you have encountered.
Which version and build of Moneydance are you using? To check, open Moneydance and select Moneydance --> About Moneydance
Can you let me know which operating system you're running on your computer?
Did you have to restore from a backup for some reason? This would interrupt the sync relationship.
Is your data file stored in the default location?
Please note: if you are syncing your data with a mobile device, or another system - you should NOT move your data file to a shared folder location, like Dropbox. The file should remain on your local system if your data is being synced or shared, as outlined here.
When you navigate to File->Syncing which sync method do you have selected? Dropbox Folder or Dropbox Connection?
Finally, is your most recent data on your iPhone or on your computer?
I hope this information is helpful. Please let us know if you have further questions or need more assistance.
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Maddy, Infinite Kind Support
System closed this discussion on 19 Aug, 2022 02:10 PM.