Upgraded to newest version and not able to access accounts any more or sync with iPhone
Can't get accounts anymore on MacBook version of Moneydance or sync with iPhone version
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Support Staff 1 Posted by Maddy on 20 May, 2022 02:05 PM
We are sorry to hear about the problem you have encountered.
Which version and build of Moneydance are you using? To check, open Moneydance and select Moneydance --> About Moneydance
Can you let me know which operating system you're running on your computer?
Did you have to restore from a backup for some reason? This would interrupt the sync relationship.
Is your data file stored in the default location?
Please note: if you are syncing your data with a mobile device, or another system - you should NOT move your data file to a shared folder location, like Dropbox. The file should remain on your local system if your data is being synced or shared, as outlined here.
When you navigate to File->Syncing which sync method do you have selected? Dropbox Folder or Dropbox Connection?
Finally, is your most recent data on your iPhone or on your computer?
I hope this information is helpful. Please let us know if you have further questions or need more assistance.
Maddy, Infinite Kind Support
System closed this discussion on 19 Aug, 2022 02:10 PM.