Upgraded to newest version and not able to access accounts any more or sync with iPhone

Chrs Leachi's Avatar

Chrs Leachi

20 May, 2022 01:44 PM

Can't get accounts anymore on MacBook version of Moneydance or sync with iPhone version

  1. Support Staff 1 Posted by Maddy on 20 May, 2022 02:05 PM

    Maddy's Avatar

    Hi Chris,

    We are sorry to hear about the problem you have encountered.

    • Which version and build of Moneydance are you using? To check, open Moneydance and select Moneydance --> About Moneydance

    • Can you let me know which operating system you're running on your computer?

    • Did you have to restore from a backup for some reason? This would interrupt the sync relationship.

    • Is your data file stored in the default location?

    Please note: if you are syncing your data with a mobile device, or another system - you should NOT move your data file to a shared folder location, like Dropbox. The file should remain on your local system if your data is being synced or shared, as outlined here.

    • When you navigate to File->Syncing which sync method do you have selected? Dropbox Folder or Dropbox Connection?

    • Finally, is your most recent data on your iPhone or on your computer?

    I hope this information is helpful. Please let us know if you have further questions or need more assistance.

    --
    Maddy, Infinite Kind Support

  2. System closed this discussion on 19 Aug, 2022 02:10 PM.

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