tag:infinitekind.tenderapp.com,2009-01-14:/discussions/iphone-ipod-touch-ipad-android-app-questions/15914-synced-file-forgets-changes-on-mac-app-closeInfinite Kind: Discussion 2022-09-01T20:40:19Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/545002122022-06-01T05:19:17Z2022-06-01T05:19:17ZSynced file forgets changes on Mac app close<div><p>This smacks of a bad .txn file that keeps reapplying (the past). Can you post help/show console log here? One fix is to install the latest version. What version are you running?</p></div>Stuart Beesley (Mr Toolbox)tag:infinitekind.tenderapp.com,2009-01-14:Comment/545002122022-06-01T09:08:39Z2022-06-01T09:08:39ZSynced file forgets changes on Mac app close<div><p>Hi Paul,</p>
<p>We are sorry to hear about the problem you have encountered.</p>
<ul>
<li>
<p>Which version and build of Moneydance are you using? To check, open Moneydance and select Moneydance --> About Moneydance</p>
</li>
<li>
<p>Can you let me know which operating system you're running on your computer/s?</p>
</li>
<li>
<p>Did you have to restore from a backup for some reason? This would interrupt the sync relationship.</p>
</li>
<li>
<p>Is your data file stored in the <a href="https://infinitekind.tenderapp.com/kb/file-locations-and-changes/default-file-location">default location</a>?</p>
</li>
</ul>
<p>Please note: if you are syncing your data with a mobile device, or another system - you should NOT move your data file to a shared folder location, like Dropbox. The file should remain on your local system if your data is being synced or shared, as outlined <a href="https://infinitekind.tenderapp.com/kb/file-locations-and-changes/moving-files">here</a>.</p>
<ul>
<li>
<p>When you navigate to <strong>File->Syncing</strong> which sync method do you have selected? Dropbox Folder or Dropbox Connection?</p>
</li>
<li>
<p>Finally, is your most recent data showing on your phone or on your computer?</p>
</li>
</ul>
<p>Thank you</p>
<p>--<br>
Maddy, Infinite Kind Support</p></div>Maddytag:infinitekind.tenderapp.com,2009-01-14:Comment/545002122022-06-01T23:26:13Z2022-06-01T23:26:19ZSynced file forgets changes on Mac app close<div><p>Thank you both for the questions and suggestions. Relocating the file to the default location seems to have fixed the issue—all of the attempted changes that had been reverted came flooding back all at once, and subsequent changes now persist on app restarts.</p>
<p>Follow-up question: What is best practice for two users needing to share a file on the same computer, from two different user accounts? We had the file stored in a local Shared folder since we have two different user accounts on the same computer that need to access it—and turned on Dropbox so we could also access data from our mobile devices. This had been working fine and didn't seem to violate Moneydance recommendations (since it was all local, and physically only one person could be changing it at a time), but somehow adding Dropbox syncing introduced permissions errors? Looking at the console log, I saw a number of access denied errors related to txn files, that went away after relocating the file to the default location, like:</p>
<p>error retrieving txn files: java.io.FileNotFoundException<br>
<a href="Permission%20denied">path to .mdtxn file</a></p>
<p>and</p>
<p>...uploaded file to dropbox path [...].mdtxn with length 4112 nio atomic move failed. Reverting to old-fashioned copy-and-move. Errors were: e1:java.nio.file.AccessDeniedException:</p>
<p>Thanks again,<br>
Paul</p></div>Paultag:infinitekind.tenderapp.com,2009-01-14:Comment/545002122022-06-02T03:36:39Z2022-06-02T03:36:39ZSynced file forgets changes on Mac app close<div><p>I'm a fellow user.</p>
<p>You were using a shared folder, that with Moneydance is generally a no no.</p>
<p>When using syncing it is best to not be overly creative and to set it up in the environment that it is envisaged for.</p>
<p>The approach I would take is to set it up as if each of the users is the only user of that machine, hence each has a copy of the data set within their own folder structure, the sync location for each user is Dropbox, just like if they each has their own computer.</p></div>dwgtag:infinitekind.tenderapp.com,2009-01-14:Comment/545002122022-06-02T20:38:51Z2022-06-02T20:38:54ZSynced file forgets changes on Mac app close<div><p>Gotcha, that makes sense, thanks. I think we had gotten confused since the documentation regularly contrasts "shared" with "local", so we thought the shared no-no was just for shared network folders. We'll try setting it up as you say, and hopefully that will work out.</p>
<p>Thanks everyone for the support!</p></div>Paul