transactions deleted from iPhone

gerald's Avatar


13 Jun, 2022 02:46 AM

We have successfully synced moneydance with two iPhones for many months, using Dropbox file. Recently, all transactions entered on one of the iPhones show up on the iphone for a few minutes, then are deleted. They do not show up on the desktop presentation, and they disappear from the iPhone. This has forced us to re-enter many transactions, and is a huge problem. Please advise how to correct this. Thanks.

  1. 1 Posted by Stuart Beesley ... on 13 Jun, 2022 06:19 AM

    Stuart Beesley (Mr Toolbox)'s Avatar

    I would reset sync and then recreate it. Toolbox. Advanced mode. Force reset sync settings. Restart md. Then on the iPhones disconnect and connect to the new sync relationship.

  2. 2 Posted by Gerald Grafe on 13 Jun, 2022 02:25 PM

    Gerald Grafe's Avatar

    I just upgraded to latest moneydance for Mac. The menu items do not have a Toolbox that I can see.

    I checked with another iPhone, and same behavior - data entered on the desktop/mac gets synced to the iPhones, but data entered on the iPhones is deleted.

  3. 3 Posted by Stuart Beesley ... on 13 Jun, 2022 02:42 PM

    Stuart Beesley (Mr Toolbox)'s Avatar

    Desktop app. MD. Menu. Extensions. Manage Extensions. Toolbox. Install. Then Extensions, Toolbox...

  4. 4 Posted by Gerald Grafe on 13 Jun, 2022 08:25 PM

    Gerald Grafe's Avatar

    Thanks, it appears to be working correctly now. A little unsettling that it could enter that failure mode without a known cause. Maybe the upgraded version fixed whatever was the bug. Thanks for the help.

  5. 5 Posted by Stuart Beesley ... on 13 Jun, 2022 09:18 PM

    Stuart Beesley (Mr Toolbox)'s Avatar

    Toolbox 🧰 +1 😃

  6. System closed this discussion on 12 Sep, 2022 09:20 PM.

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