PC App stopped syncing

Andres Orozco's Avatar

Andres Orozco

29 Jun, 2022 07:06 AM

I put my entries mostly on my iPhone and when I went to open the PC App, it didn't get the last couple of months of entries.

Last time something similar happened and I lost months of data.

Any suggestion?

Thanks

  1. 1 Posted by Stuart Beesley ... on 29 Jun, 2022 07:12 AM

    Stuart Beesley (Mr Toolbox)'s Avatar

    What version of md?

  2. 2 Posted by Andres Orozco on 29 Jun, 2022 07:53 AM

    Andres Orozco's Avatar

    Version 2021 (2006)

  3. Support Staff 3 Posted by Maddy on 29 Jun, 2022 01:58 PM

    Maddy's Avatar

    Hi Andres,
    Thank you for contacting Moneydance support.

    The version of Moneydance that you are running is slightly outdated and you could consider updating it. The latest free version for you would be Moneydance 2021.1 (3069).

    Alternatively, if you would prefer upgrading to Moneydance 2022, you can enter your current license key into the 'Upgrading?' box on this page to redeem a 50% discount. After purchasing, you'll be sent a new license key via email.

    On a different note:

    • Did you have to restore from a backup for some reason? This would interrupt the sync relationship.

    • Is your data file stored in the default location?

    Please note: if you are syncing your data with a mobile device, or another system - you should NOT move your data file to a shared folder location, like Dropbox. The file should remain on your local system if your data is being synced or shared, as outlined here.

    • When you navigate to File->Syncing which sync method do you have selected? Dropbox Folder or Dropbox Connection?

    • Finally, according to what you've said in your initial post here your most recent data is showing on your phone, is this correct?

    If so, in order to sync to the same sync file as your mobile device, you should follow the steps below:

    You will need to launch Moneydance on your computer and click on File -> New -> Open Synced File, there, select the same sync method as it was originally setup on your computer (Dropbox Connection or Dropbox Folder).
    We would recommend using Dropbox Folder especially because you are syncing with the mobile app.

    You will see a list of data files with the name of your base account, select the same as the one on your mobile device and you will see a prompt for the passphrase (it should match the one you have created on your computer's previously), wait for the initial sync process to finalize and that will be it.

    Please note: If you use Dropbox Folder as a sync method, you should ensure the Dropbox client is installed and running on your computer first.

    If the problems persist, you may be required to perform an extra step and then repeat the instruction above.

    • Navigate to Extensions->Manage Extensions and install the Toolbox

    Launch Toolbox and from Toolbox Options (on top left corner) choose "Advanced Mode".

    Click Advanced mode - red tab (on the right).

    • Choose the option: Force a reset/Push of your dataset to Sync. Wait a few mins. This will reset and update sync with a new consolidated dataset.

    I hope this information is helpful. Please let us know if you have further questions or need more assistance.

    --
    Maddy, Infinite Kind Support

  4. 4 Posted by Andres Orozco on 02 Jul, 2022 04:11 AM

    Andres Orozco's Avatar

    Hi Maddy,

    I bought the latest version and follow the steps but at the end I lost all the data I entered on the app since last November which is really annoying.

    Now I want to start a new file so I can sync with the iPhone app but I can't get it working.

    Not happy

  5. Support Staff 5 Posted by Maddy on 04 Jul, 2022 09:52 AM

    Maddy's Avatar

    In order to establish what might be causing an issue, it would be useful if you could answer my questions in post 3.

    Additionally you could send us your Moneydance error logs. The logs should include information about what might be causing the problem.

    They are saved on your computer as an errlog.txt file.

    You can get to your error logs as follow:

    1) navigate to Help->Console Window to show the console log in a window

    or

    2) in the Finder, press ⌘⇧G and then copy and paste ~/Library/Containers/com.infinitekind.MoneydanceOSX/Data/Library/Application Support into the field and press enter/return.

    At that point the finder will show an internal folder containing the errlog.txt file.

    Finally you can paste the full content to your next reply.
    To add an attachment to [this thread]https://infinitekind.tenderapp.com/discussions/iphone-ipod-touch-ip...), please click on the "Browse" button.

    Thank you

    --
    Maddy, Infinite Kind Support

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