Maddy on 29 Jun, 2022 01:58 PM
Thank you for contacting Moneydance support.
The version of Moneydance that you are running is slightly outdated and you could consider updating it. The latest free version for you would be Moneydance 2021.1 (3069).
Alternatively, if you would prefer upgrading to Moneydance 2022, you can enter your current license key into the 'Upgrading?' box on this page to redeem a 50% discount. After purchasing, you'll be sent a new license key via email.
On a different note:
Did you have to restore from a backup for some reason? This would interrupt the sync relationship.
Please note: if you are syncing your data with a mobile device, or another system - you should NOT move your data file to a shared folder location, like Dropbox. The file should remain on your local system if your data is being synced or shared, as outlined here.
When you navigate to File->Syncing which sync method do you have selected? Dropbox Folder or Dropbox Connection?
Finally, according to what you've said in your initial post here your most recent data is showing on your phone, is this correct?
If so, in order to sync to the same sync file as your mobile device, you should follow the steps below:
You will need to launch Moneydance on your computer and click on File -> New -> Open Synced File, there, select the same sync method as it was originally setup on your computer (Dropbox Connection or Dropbox Folder).
We would recommend using Dropbox Folder especially because you are syncing with the mobile app.
You will see a list of data files with the name of your base account, select the same as the one on your mobile device and you will see a prompt for the passphrase (it should match the one you have created on your computer's previously), wait for the initial sync process to finalize and that will be it.
Please note: If you use Dropbox Folder as a sync method, you should ensure the Dropbox client is installed and running on your computer first.
If the problems persist, you may be required to perform an extra step and then repeat the instruction above.
Navigate to Extensions->Manage Extensions and install the Toolbox
Launch Toolbox and from Toolbox Options (on top left corner) choose "Advanced Mode".
Click Advanced mode - red tab (on the right).
Choose the option: Force a reset/Push of your dataset to Sync. Wait a few mins. This will reset and update sync with a new consolidated dataset.
I hope this information is helpful. Please let us know if you have further questions or need more assistance.