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iCloud Drive Sync

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Andrew Wills

28 Jul, 2022 07:37 AM

I have installed the latest version of the Moneydance app on my iPhone and everything seems to work but it doesn't always automatically sync when I open the app and the only way I can get it to sync is to open close the settings.
Shouldn't it sync every time it is opened?

1. Support Staff 1 Posted by Maddy on 28 Jul, 2022 08:26 AM

   

   Hi Andrew,
   Thank you for contacting Moneydance support.

   Please can you send us your Moneydance error logs? The logs should include information about what might be causing a problem.

   They are saved on your computer as an errlog.txt file.

   You can get to your error logs as follow:

   1) navigate to Help->Console Window to show the console log in a window

   or

   2) in the Finder, press ⌘⇧G and then copy and paste ~/Library/Containers/com.infinitekind.MoneydanceOSX/Data/Library/Application Support into the field and press enter/return.

   At that point the finder will show an internal folder containing the errlog.txt file that include the log.

   Finally you can paste the full content to your next reply here.

   To add an attachment to this thread, please click on the "Browse" button.

   Thank you

   --
   Maddy, Infinite Kind Support

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2. 2 Posted by Andrew Wills on 28 Jul, 2022 08:40 AM

   

   Log file attached

   • errlog.txt 6.54 KB
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3. 3 Posted by jhsim on 28 Jul, 2022 10:13 AM

   

   Hi Maddy,
   I seem to be having the same problem. Here's my error log if it helps.

   • errorlog.txt 4.54 KB
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4. Support Staff 4 Posted by Maddy on 28 Jul, 2022 10:26 AM

   

   @All I’m sorry to keep you waiting, but I’d like to run your query past the development team who may be able to provide further information.

   --
   Maddy, Infinite Kind Support

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5. 5 Posted by jhsim on 29 Jul, 2022 07:53 PM

   

   Hi Maddy,
   Sync appears to be working now. I found there were 4 sync files visible to the iPad Moneydance app, but none had a current save date. I deleted all Moneydance content from my iCloud account and then reset the iCloud sync in Moneydance.

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6. 6 Posted by jhsim on 30 Jul, 2022 11:01 AM

   

   I spoke too soon. New entries today in Moneydance on my iMac are not appearing in the iPad app.

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7. Support Staff 7 Posted by Maddy on 01 Aug, 2022 08:00 AM

   

   According to the development team, the iOS app doesn't automatically sync when the app is resumed (ie it was already running but brought back to the foreground) but it does sync upon launch when it hasn't been running in a while. It does automatically sync every 60 seconds.

   I hope this information is helpful. Please let us know if you have further questions or need more assistance.

   --
   Maddy, Infinite Kind Support

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8. 8 Posted by jhsim on 01 Aug, 2022 08:47 AM

   

   Thanks Maddy, that makes sense. It seems to be working just fine now.

   It would really help if you could publish a brief note to users on how to setup iCloud sync and what to expect from it

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9. 9 Posted by Andrew Wills on 01 Aug, 2022 09:36 AM

   

   App still doesn’t sync for me when it launches. I have to ‘force’ a sync by going in and out of settings.

   Sent from my iPhone

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10. Support Staff 10 Posted by Maddy on 01 Aug, 2022 11:27 AM

    

    @jhsim

    I agree with you and we will publish an article relevant to this topic as soon as possible.

    --
    Maddy, Infinite Kind Support

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11. Support Staff 11 Posted by Maddy on 01 Aug, 2022 11:31 AM

    

    @Andrew

    Firstly, we would recommend upgrading to the latest preview version. Moneydance 2022.5 (4089) is now available to download from this page. This is a free upgrade for you! You should remove or choose to overwrite the older version and restart Moneydance.

    Then navigate to Extensions->Manage Extensions and install the Toolbox

    Launch Toolbox and from Toolbox Options (on top left corner) choose "Advanced Mode".

    Click Advanced mode - red tab (on the right).

    • Choose the option: Force a reset/Push of your dataset to Sync. Wait a few mins. This will reset and update sync with a new consolidated dataset.

    Please keep us posted on your progress, Thank you!

    --
    Maddy, Infinite Kind Support

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12. 12 Posted by Andrew Wills on 02 Aug, 2022 08:47 AM

    

    That seems to have worked. Though it won’t help people who ar not prepared to install a preview version.

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13. Support Staff 13 Posted by Maddy on 02 Aug, 2022 09:26 AM

    

    @Andrew

    A preview version of Moneydance is nothing but the latest stable version to which we have added the latest fixes and improvements.

    I hope this information is helpful. Please let us know if you have further questions or need more assistance.

    --
    Maddy, Infinite Kind Support

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14. System closed this discussion on 01 Nov, 2022 09:30 AM.