tag:infinitekind.tenderapp.com,2009-01-14:/discussions/iphone-ipod-touch-ipad-android-app-questions/16264-wont-syncInfinite Kind: Discussion 2022-12-18T06:50:18Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/555195022022-08-25T15:12:20Z2022-08-26T09:37:39ZiCloud Drive sync on Windows<div><p>I've installed the latest MD on my windows computer and on my iPhone x, set up iCloud on both, did a SYNC to iCloud on my computer, see the files on iCloud with a green check mark by each file, and try the iCloud Sync which fails. It searches for the files on iCloud but never lists them for selection. It finally returns with 'No synced files were found'. The files show up when I run FILES on my iPhone.</p></div>Allen Josephtag:infinitekind.tenderapp.com,2009-01-14:Comment/555195022022-08-25T15:16:06Z2022-08-25T15:16:06ZiCloud Drive sync on Windows<div><p>Hi Allen,</p>
<p>We are sorry to hear about the problem you have encountered.</p>
<p>iCloud Drive syncing depends on operating system support for it, so I don't think it'd be possible from Windows. On the other hand, I notice that Apple has iCloud software that can install on Windows, so it might be possible to used the "SharedFolder" syncing if you choose the exact right location under the C:\Users[user name]\iCloud Drive folder.</p>
<p>I hope this information is helpful. Please let us know if you have further questions or need more assistance.</p>
<p>--<br>
Maddy, Infinite Kind Support</p></div>Maddytag:infinitekind.tenderapp.com,2009-01-14:Comment/555195022022-08-25T15:40:10Z2022-08-25T15:40:11ZiCloud Drive sync on Windows<div><p>I downloaded the Apple version of iCloud when I started yesterday. So I don’t believe that is the issue.</p>
<p>Sent from my iPhone</p></div>Allen Josephtag:infinitekind.tenderapp.com,2009-01-14:Comment/555195022022-08-25T16:00:35Z2022-08-25T16:00:35ZiCloud Drive sync on Windows<div><ul>
<li>Which version and build of Moneydance are you using?</li>
</ul>
<p>To check, open Moneydance and select Help --> About Moneydance</p>
<ul>
<li>
<p>Can you let me know which operating system you're running on your computer?</p>
</li>
<li>
<p>Is your data file stored in the <a href="https://infinitekind.tenderapp.com/kb/file-locations-and-changes/default-file-location">default location</a>?</p>
</li>
</ul>
<p>Please note: if you are syncing your data with a mobile device, or another system - you should NOT move your data file to a shared folder location, like Dropbox/iCloud etc. The file should remain on your local system if your data is being synced or shared, as outlined <a href="https://infinitekind.tenderapp.com/kb/file-locations-and-changes/moving-files">here</a>.</p>
<p>Are you syncing to the same iCloud account on both devices as outlined in <a href="https://infinitekind.tenderapp.com/kb/syncing-and-sharing-data/syncing-with-mobile-app">this article</a>?</p>
<p>Thank you</p>
<p>--<br>
Maddy, Infinite Kind Support</p></div>Maddytag:infinitekind.tenderapp.com,2009-01-14:Comment/555195022022-08-25T17:15:18Z2022-08-25T17:15:18ZiCloud Drive sync on Windows<div><p>2022.5 4091</p>
<p>Sent from my iPhone</p></div>Allen Josephtag:infinitekind.tenderapp.com,2009-01-14:Comment/555195022022-08-25T17:47:01Z2022-08-25T17:47:01ZiCloud Drive sync on Windows<div><p>Windows 10 with latest updates</p>
<p>Sent from my iPhone</p></div>Allen Josephtag:infinitekind.tenderapp.com,2009-01-14:Comment/555195022022-08-25T18:00:08Z2022-08-25T18:00:08ZiCloud Drive sync on Windows<div><p>I did notice that when I installed MD several years ago I copied the .moneydance folder to under Documents folder so my backup program would pick it up. This shouldn’t cause the iPhone application to not see it should it?</p>
<p>Sent from my iPhone</p></div>Allen Josephtag:infinitekind.tenderapp.com,2009-01-14:Comment/555195022022-08-26T09:36:40Z2022-08-26T09:36:40ZiCloud Drive sync on Windows<div><p>Would you be able to send us a copy of your Moneydance error logs, the logs should include information on what might be causing the issue.</p>
<p>They are saved on your computer as an <strong>errlog.txt file</strong>. You need to navigate to: <strong>Local Disk(C:)>Users>Your Name>.moneydance>errlog.txt</strong></p>
<p>Finally you can copy the full content into your next reply <a href="https://infinitekind.tenderapp.com/discussions/iphone-ipod-touch-ipad-android-app-questions/16264-wont-sync">here</a>.</p>
<p>As a side note: please refer to <a href="https://infinitekind.tenderapp.com/kb/syncing-and-sharing-data/syncing-with-mobile-app">this article</a> in case there is anything we might have missed up to this post.</p>
<p>Thank you</p>
<p>--<br>
Maddy, Infinite Kind Support</p></div>Maddytag:infinitekind.tenderapp.com,2009-01-14:Comment/555195022022-08-26T09:53:40Z2022-08-26T09:53:40ZiCloud Drive sync on Windows<div><p>This question has come up a few times now.</p>
<p>I think it is going to need a experienced knowledgeable user/support staff that has the required infrastructure ie. Windows, an iCloud account etc to see if they can get it working as a proof of concept</p></div>dwgtag:infinitekind.tenderapp.com,2009-01-14:Comment/555195022022-08-26T20:10:49Z2022-08-26T20:10:49ZiCloud Drive sync on Windows<div><p>Ok, so I tried on windows to select sync method iCloud, and as expected, it’s not there.</p>
<p>So I duly installed iCloud Drive for windows… restarted Windows, made sure iCloud was worked. Then launched MD. And again, iCloud sync method is not there.</p>
<p>This is as I expected. I don’t think the Java ‘lot’ being used has iCloud APIs on windows (but I could be wrong).</p>
<p>So, I don’t know how you are selecting iCloud method on windows. Can you send screenshot of this. Then please send help/console after you have tried this…</p></div>Stuart Beesley (Mr Toolbox)tag:infinitekind.tenderapp.com,2009-01-14:Comment/555195022022-08-26T21:36:04Z2022-08-26T21:36:05ZiCloud Drive sync on Windows<div><p>Am not sure what help/console is but below is the screen shot showing using<br>
Shared Folder on iCloud drive:</p>
<p>Hope this helps.</p>
<p>From: Stuart Beesley (Mr Toolbox) <a href="mailto:tender+d7ad1800a2@tenderapp.com">tender+d7ad1800a2@tenderapp.com</a><br>
Sent: Friday, August 26, 2022 2:11 PM<br>
To: <a href="mailto:adjoseph11@q.com">adjoseph11@q.com</a><br>
Subject: Re: iCloud Drive sync on Windows [Syncing Moneydance with iPhone,<br>
iPod Touch, iPad, and Android Devices #16264]</p></div>Allentag:infinitekind.tenderapp.com,2009-01-14:Comment/555195022022-08-26T21:40:46Z2022-08-26T21:40:48ZiCloud Drive sync on Windows<div><p>Below is a screen shot from File Explorer showing the iCloud account:</p>
<p>From: Stuart Beesley (Mr Toolbox) <a href="mailto:tender+d7ad1800a2@tenderapp.com">tender+d7ad1800a2@tenderapp.com</a><br>
Sent: Friday, August 26, 2022 2:11 PM<br>
To: <a href="mailto:adjoseph11@q.com">adjoseph11@q.com</a><br>
Subject: Re: iCloud Drive sync on Windows [Syncing Moneydance with iPhone,<br>
iPod Touch, iPad, and Android Devices #16264]</p></div>Allentag:infinitekind.tenderapp.com,2009-01-14:Comment/555195022022-08-26T21:44:07Z2022-08-26T21:44:08ZiCloud Drive sync on Windows<div><p>errlog.txt</p>
<p>Starting Moneydance 2022.5 (4091) at Fri Aug 26 15:31:19 MDT 2022</p>
<p>Settings Folder: C:\Users\Allen.moneydance</p>
<p>OS: Windows 10 10.0 amd64</p>
<p>Architecture: intel64</p>
<p>Java: 17.0.3 (Eclipse Adoptium)</p>
<p>Is in sandbox: false; restricted file access: false</p>
<p>Library path: c:\program files\moneydance\jre\bin;C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\iCLS\;C:\Program Files\Intel\Intel(R) Management Engine Components\iCLS\;C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:\Windows\System32\WindowsPowerShell\v1.0\;C:\Windows\System32\OpenSSH\;C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\DAL;C:\Program Files\Intel\Intel(R) Management Engine Components\DAL;C:\Users\Allen\AppData\Local\Microsoft\WindowsApps;</p>
<p>initialized extension moneyforesight in 0.493 seconds</p>
<p>Font initialisation attempted from non-UI thread. Hopping over to dispatch thread...</p>
<p>Initializing fonts:</p>
<p>default: [[Arial, Dialog]]</p>
<p>printing: [[Dialog]]</p>
<p>monospaced: [[Arial, Calibri, Monospaced]]</p>
<p>coding: [[Hack, Monospaced]]</p>
<p>fonts resolved:</p>
<p>default: Arial:14.0:style0</p>
<p>mono: Arial:14.0:style0</p>
<p>coding: Hack:14.0:style0</p>
<p>print: Dialog:12.0:style0</p>
<p>header: Arial:16.0:style0</p>
<p>register: Arial:13.0:style0</p>
<p>reportTitle: Arial:32.0:style0</p>
<p>calendarTitle: Arial:13.0:style0</p>
<p>reportHeader: Arial:12.0:style0</p>
<p>detailTitle: Arial:16.0:style0</p>
<p>Setting look and feel class to com.sun.java.swing.plaf.windows.WindowsLookAndFeel</p>
<p>Font initialisation attempted from non-UI thread. Hopping over to dispatch thread...</p>
<p>opening last file: C:\Users\Allen\Documents.moneydance\Documents\MYDATA.moneydance</p>
<p>loading dataset: C:\Users\Allen\Documents.moneydance\Documents\MYDATA.moneydance</p>
<p>loading with 128 bit encryption key</p>
<p>reading trunk data tiksync/trunk</p>
<p>trunk data loaded (0.315 seconds), checking for incremental updates</p>
<p>loading un-synced txn files...</p>
<p>loading synced txn files...</p>
<p>replacing root: null () with new root: MYDATA (69081de4-1266-4494-8f5a-a9c2cb7fb89a</p>
<p>starting syncing via encryptedFS(GenericFSSyncFolder:shared_folder:base=C:\Users\Allen\iCloudDrive:subpath=2bca0e12-8693-4dfc-b02c-cedcff1a160b:)</p>
<p>local file is newer than sync file. local=Fri Aug 26 15:31:20 MDT 2022 synced=Fri Aug 26 15:28:56 MDT 2022</p>
<p>extension moneyforesight took a while (0.418 seconds) to respond to event md:file:opened</p>
<p>Update info received with successful signature verification</p>
<p>Version info retrieved; we are up to date!</p>
<p>starting syncing via encryptedFS(GenericFSSyncFolder:shared_folder:base=C:\Users\Allen\iCloudDrive:subpath=2bca0e12-8693-4dfc-b02c-cedcff1a160b:)</p>
<p>local file is newer than sync file. local=Fri Aug 26 15:35:53 MDT 2022 synced=Fri Aug 26 15:31:23 MDT 2022</p>
<p>local file is newer than sync file. local=Fri Aug 26 15:35:55 MDT 2022 synced=Fri Aug 26 15:35:53 MDT 2022</p>
<p>Beginning shutdown process</p>
<p>waiting for background tasks to complete...</p>
<p>Shutting down syncing for file</p>
<p>local file is newer than sync file. local=Fri Aug 26 15:35:55 MDT 2022 synced=Fri Aug 26 15:35:55 MDT 2022</p>
<p>Compacting old transaction logs</p>
<p>backing up file...</p>
<p>saving automatic backup file: C:\Users\Allen\Documents.moneydance\Backups\MYDATA.2022-08-26.moneydancearchive</p>
<p>finished backing up file; now to remove expired backups...</p>
<p>completed removal of expired backups</p>
<p>Tasks complete. Goodbye!</p></div>Allentag:infinitekind.tenderapp.com,2009-01-14:Comment/555195022022-08-26T21:45:18Z2022-08-26T21:45:18ZiCloud Drive sync on Windows<div><p>Below is the errlog.txt dated a few minutes ago when closing MD:</p>
<p>Starting Moneydance 2022.5 (4091) at Fri Aug 26 15:31:19 MDT 2022</p>
<p>Settings Folder: C:\Users\Allen.moneydance</p>
<p>OS: Windows 10 10.0 amd64</p>
<p>Architecture: intel64</p>
<p>Java: 17.0.3 (Eclipse Adoptium)</p>
<p>Is in sandbox: false; restricted file access: false</p>
<p>Library path: c:\program files\moneydance\jre\bin;C:\Program Files<br>
(x86)\Intel\Intel(R) Management Engine Components\iCLS\;C:\Program Files\Intel\Intel(R) Management Engine<br>
Components\iCLS\;C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:\<br>
Windows\System32\WindowsPowerShell\v1.0\;C:\Windows\System32\OpenSSH\;C:\Pro<br>
gram Files (x86)\Intel\Intel(R) Management Engine Components\DAL;C:\Program<br>
Files\Intel\Intel(R) Management Engine<br>
Components\DAL;C:\Users\Allen\AppData\Local\Microsoft\WindowsApps;</p>
<p>initialized extension moneyforesight in 0.493 seconds</p>
<p>Font initialisation attempted from non-UI thread. Hopping over to dispatch<br>
thread...</p>
<p>Initializing fonts:</p>
<p>default: [[Arial, Dialog]]</p>
<p>printing: [[Dialog]]</p>
<p>monospaced: [[Arial, Calibri, Monospaced]]</p>
<p>coding: [[Hack, Monospaced]]</p>
<p>fonts resolved:</p>
<p>default: Arial:14.0:style0</p>
<p>mono: Arial:14.0:style0</p>
<p>coding: Hack:14.0:style0</p>
<p>print: Dialog:12.0:style0</p>
<p>header: Arial:16.0:style0</p>
<p>register: Arial:13.0:style0</p>
<p>reportTitle: Arial:32.0:style0</p>
<p>calendarTitle: Arial:13.0:style0</p>
<p>reportHeader: Arial:12.0:style0</p>
<p>detailTitle: Arial:16.0:style0</p>
<p>Setting look and feel class to<br>
com.sun.java.swing.plaf.windows.WindowsLookAndFeel</p>
<p>Font initialisation attempted from non-UI thread. Hopping over to dispatch<br>
thread...</p>
<p>opening last file:<br>
C:\Users\Allen\Documents.moneydance\Documents\MYDATA.moneydance</p>
<p>loading dataset:<br>
C:\Users\Allen\Documents.moneydance\Documents\MYDATA.moneydance</p>
<p>loading with 128 bit encryption key</p>
<p>reading trunk data tiksync/trunk</p>
<p>trunk data loaded (0.315 seconds), checking for incremental updates</p>
<p>loading un-synced txn files...</p>
<p>loading synced txn files...</p>
<p>replacing root: null () with new root: MYDATA<br>
(69081de4-1266-4494-8f5a-a9c2cb7fb89a</p>
<p>starting syncing via<br>
encryptedFS(GenericFSSyncFolder:shared_folder:base=C:\Users\Allen\iCloudDriv<br>
e:subpath=2bca0e12-8693-4dfc-b02c-cedcff1a160b:)</p>
<p>local file is newer than sync file. local=Fri Aug 26 15:31:20 MDT 2022<br>
synced=Fri Aug 26 15:28:56 MDT 2022</p>
<p>extension moneyforesight took a while (0.418 seconds) to respond to event<br>
md:file:opened</p>
<p>Update info received with successful signature verification</p>
<p>Version info retrieved; we are up to date!</p>
<p>starting syncing via<br>
encryptedFS(GenericFSSyncFolder:shared_folder:base=C:\Users\Allen\iCloudDriv<br>
e:subpath=2bca0e12-8693-4dfc-b02c-cedcff1a160b:)</p>
<p>local file is newer than sync file. local=Fri Aug 26 15:35:53 MDT 2022<br>
synced=Fri Aug 26 15:31:23 MDT 2022</p>
<p>local file is newer than sync file. local=Fri Aug 26 15:35:55 MDT 2022<br>
synced=Fri Aug 26 15:35:53 MDT 2022</p>
<p>Beginning shutdown process</p>
<p>waiting for background tasks to complete...</p>
<p>Shutting down syncing for file</p>
<p>local file is newer than sync file. local=Fri Aug 26 15:35:55 MDT 2022<br>
synced=Fri Aug 26 15:35:55 MDT 2022</p>
<p>Compacting old transaction logs</p>
<p>backing up file...</p>
<p>saving automatic backup file:<br>
C:\Users\Allen\Documents.moneydance\Backups\MYDATA.2022-08-26.moneydancearc<br>
hive</p>
<p>finished backing up file; now to remove expired backups...</p>
<p>completed removal of expired backups</p>
<p>Tasks complete. Goodbye!</p>
<p>From: Stuart Beesley (Mr Toolbox) <a href="mailto:tender+d7ad1800a2@tenderapp.com">tender+d7ad1800a2@tenderapp.com</a><br>
Sent: Friday, August 26, 2022 2:11 PM<br>
To: <a href="mailto:adjoseph11@q.com">adjoseph11@q.com</a><br>
Subject: Re: iCloud Drive sync on Windows [Syncing Moneydance with iPhone,<br>
iPod Touch, iPad, and Android Devices #16264]</p></div>Allentag:infinitekind.tenderapp.com,2009-01-14:Comment/555195022022-08-26T22:00:24Z2022-08-26T22:00:25ZiCloud Drive sync on Windows<div><p>Attached are two screen shots from my iPhone X from the Files program which<br>
may help.</p>
<p>From: Stuart Beesley (Mr Toolbox) <a href="mailto:tender+d7ad1800a2@tenderapp.com">tender+d7ad1800a2@tenderapp.com</a><br>
Sent: Friday, August 26, 2022 2:11 PM<br>
To: <a href="mailto:adjoseph11@q.com">adjoseph11@q.com</a><br>
Subject: Re: iCloud Drive sync on Windows [Syncing Moneydance with iPhone,<br>
iPod Touch, iPad, and Android Devices #16264]</p></div>Allentag:infinitekind.tenderapp.com,2009-01-14:Comment/555195022022-08-26T22:03:28Z2022-08-26T22:03:28ZiCloud Drive sync on Windows<div><p>If iCloud were to work with Windows it would have to set it up using Shared Folders, much like we use shared folders when setting up for Dropbox Folder where the Dropbox client was installed using a custom location for the folder.</p>
<p>I'm not expecting there to be API support in Moneydance for iCloud on Windows so it would have to be a set up where Moneydance is writing the sync data to a specific folder on disk and the iCloud client is doing the actual syncing of this folder to the cloud.</p></div>dwgtag:infinitekind.tenderapp.com,2009-01-14:Comment/555195022022-08-27T04:48:31Z2022-08-27T04:48:31ZiCloud Drive sync on Windows<div><p>Ah OK, so you are using the Shared Folder option to attempt to get MD on Windows to open iCloud files... This is also how I would personally attempt it... Note: I know of no one that has managed this yet (and kept it working)... Not saying it won't work, but you are 'trail blazing'..... (stepping out of this thread)...</p>
<p>(not support, just a fellow user)</p></div>Stuart Beesley (Mr Toolbox)tag:infinitekind.tenderapp.com,2009-01-14:Comment/555195022022-09-18T02:18:34Z2022-09-18T02:18:36ZiCloud Drive sync on Windows<div><p>Was wondering if any support staff is working on this? I don't understand why this software is even released when it doesn't seem to be working. My career has been in software and releasing something like this is pretty sloppy. Moneydance can do alot better than this in order to keep and attract customers.</p></div>Allen Josephtag:infinitekind.tenderapp.com,2009-01-14:Comment/555195022022-09-18T02:36:10Z2022-09-18T02:36:10ZiCloud Drive sync on Windows<div><p>To be totally fair I do not think that TIK ever considered using iCloud with Windows, I believe they envisaged it as an Apple ecosystem solution.</p></div>dwgtag:infinitekind.tenderapp.com,2009-01-14:Comment/555195022022-09-18T06:49:59Z2022-09-18T06:49:59ZiCloud Drive sync on Windows<div><p>I am not support staff, just a user.<br>
Hi Allen</p>
<p>I agree with dwg. in the development stage of iCloud syncing it was made clear it was intended to be used with Apple products only. It was never intended for cross platform use. If users ever found a way to make it cross platform great, but that was not the developer intension. The method provided to sync between Windows, Mac, Linux, Android and iOS devices is Dropbox.</p>
<p>Hope this helps.</p></div>derekkent23