tag:infinitekind.tenderapp.com,2009-01-14:/discussions/iphone-ipod-touch-ipad-android-app-questions/16304-snc-filesInfinite Kind: Discussion 2022-12-06T09:30:21Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/555705322022-08-30T10:43:11Z2022-08-30T10:43:11ZSnc. files<div><p>Hi Mike,<br>
Thank you for contacting Moneydance support.</p>
<p>Before deleting any files, please can you provide the information below?</p>
<p>Which version and build of Moneydance are you using?<br>
To check, open Moneydance and select Moneydance --> About Moneydance</p>
<ul>
<li>
<p>Which devices are you syncing your data file with?</p>
</li>
<li>
<p>Is your data file stored in the <a href="https://infinitekind.tenderapp.com/kb/file-locations-and-changes/default-file-location">default location</a>?</p>
</li>
</ul>
<p>Please note: if you are syncing your data with a mobile device, or another system - you should NOT move your data file to a shared folder location, like Dropbox. The file should remain on your local system if your data is being synced or shared, as outlined <a href="https://infinitekind.tenderapp.com/kb/file-locations-and-changes/moving-files">here</a>.</p>
<ul>
<li>When you navigate to <strong>File->Syncing</strong> which sync method do you have selected?</li>
</ul>
<p>Dropbox Folder, Dropbox Connection, other?</p>
<ul>
<li>Finally, is your most recent data showing correctly on all of your devices?</li>
</ul>
<p>Generally, you can look at this folder:<br>
<strong><a href="https://www.dropbox.com/home/.moneydancesync">https://www.dropbox.com/home/.moneydancesync</a></strong> on Dropbox.<br>
There is one "opaquely" named subfolder for each data set you have synced with Moneydance.<br>
Under the subfolder for your data set there's another subfolder called "v3" which will contain one file for every change you make on the desktop.</p>
<p>You can use that folder in Dropbox's web interface to determine which are the most recent files.<br>
In conclusion, I wouldn't recommend deleting any files unless you are extra confident.<br>
In any case take a manual backup and ensure your data file is stored safely before making any changes.</p>
<p>I hope this information is helpful. Please let us know if you have further questions or need more assistance.</p>
<p>--<br>
Maddy, Infinite Kind Support</p></div>Maddytag:infinitekind.tenderapp.com,2009-01-14:Comment/555705322022-08-31T21:09:21Z2022-08-31T21:09:22ZSnc. files<div><p>The software is the most recent, using the iCloud sync procedure </p>
<p>I am unsure if this is using the default folder or Folder created in the<br>
Document folder on the desktop.</p></div>Home Usertag:infinitekind.tenderapp.com,2009-01-14:Comment/555705322022-09-05T19:12:51Z2022-09-05T19:12:52ZSnc. files<div><p>Hello,</p>
<p>I am using version 2022.5 with iCloud sync. to connect to an iPhone.</p>
<p>The backups are saved on the laptop in the "Documents Folder". When I turned on the iCloud sync on the iPhone, it showed some earlier/other files that I wish to delete; if possible.</p></div>Home Usertag:infinitekind.tenderapp.com,2009-01-14:Comment/555705322022-09-06T09:29:52Z2022-09-06T09:29:52ZSnc. files<div><p>To go on the safe side, I recommend creating a backup before proceeding and save it to a location of your choice, eg.:your desktop (just in case).<br>
To create a manual backup, choose File --> Export Backup.</p>
<p>Then, stop sync and delete the files you want to delete from iCloud, finally start iCloud sync anew. To achieve this, from your computer: Launch Moneydance and navigate to <strong>File->Syncing</strong><br>
Choose <em>Don't Sync</em> and close Moneydance.</p>
<p>From your phone: Launch the mobile app and select <em>Settings->Syncing via iCloud>Disconnect</em>. Restart your phone.</p>
<p>Then, in order to switch to iCloud Drive Sync you need to ensure that:</p>
<ul>
<li>
<p>your computer is running <a href="https://infinitekind.com/download-moneydance-personal-finance-software">Moneydance 2022.5 (4091)</a></p>
</li>
<li>
<p>your devices are using the same iCloud account - this is very important! It is not currently possible to sync to multiple iCloud accounts.</p>
</li>
<li>
<p>Navigate to <strong>File->Syncing</strong> and choose <strong>iCloud Drive</strong></p>
</li>
<li>
<p>Set a "Passphrase".</p>
</li>
</ul>
<p>On your iPad/iPhone you need to install the latest <a href="https://apps.apple.com/gb/app/moneydance/id367748818">iOS mobile app</a>.</p>
<p>Launch the mobile app and choose the same file as your computer.<br>
Enter your Password to match the Passphrase on your computer.</p>
<p>Finally, enter a "dummy"" transaction on each device and allow a few seconds for them to sync. They should display exactly the same transactions.</p>
<p>Please keep us posted on your progress, Thank you!</p>
<p>--<br>
Maddy, Infinite Kind Support</p></div>Maddy