Home → Syncing Moneydance with iPhone, iPod Touch, iPad, and Android Devices →

Sync menu doesn't open

• Edit

Simon Loopuit

30 Aug, 2022 04:42 PM

Hello
When i try to open the file:sync menu, the system temporarily freezes and then returns to its previous state

1. 1 Posted by Stuart Beesley ... on 31 Aug, 2022 05:45 AM

   

   Try again and then go to help/console save the output and upload the console file here

   • Edit

2. 2 Posted by sloopuit on 31 Aug, 2022 11:18 AM

   

   Here is the console file

   From: Stuart Beesley (Mr Toolbox) <[email blocked]>
   Sent: 31 August 2022 06:45
   To: [email blocked]
   Subject: Re: Sync menu doesn't open [Syncing Moneydance with iPhone, iPod
   Touch, iPad, and Android Devices #16307]

   • Moneydance_console 199 KB
   • Edit

3. 3 Posted by Stuart Beesley ... on 31 Aug, 2022 11:29 AM

   

   This is the problem.

   ‘ getting account info from dropbox failed: com.dropbox.core.InvalidAccessTokenException: {"error_summary": "invalid_access_token/..", "error": {".tag": "invalid_access_token"}} Error creating or resetting syncing process:java.lang.Exception: Not linked to Dropbox
   java.lang.Exception: Not linked to Dropbox
   ‘

   Try this. Load/run latest toolbox extension. Enable advanced mode.
   - try force turn sync off. Then using MD, try to reenable and see if it asks for a new Dropbox token.

   • failing that. Try force reset sync settings and then setup sync again.
   • Edit

4. 4 Posted by sloopuit on 31 Aug, 2022 11:36 AM

   

   THAT WORKED - THANK YOU!

   From: Stuart Beesley (Mr Toolbox) <[email blocked]>
   Sent: 31 August 2022 12:29
   To: [email blocked]
   Subject: Re: Sync menu doesn't open [Syncing Moneydance with iPhone, iPod
   Touch, iPad, and Android Devices #16307]

   • Edit

5. 5 Posted by Stuart Beesley ... on 31 Aug, 2022 11:53 AM

   

   Toolbox 🧰 +1 😃

   • Edit

6. System closed this discussion on 30 Nov, 2022 12:00 PM.