Sync menu doesn't open

Simon Loopuit's Avatar

Simon Loopuit

30 Aug, 2022 04:42 PM

Hello
When i try to open the file:sync menu, the system temporarily freezes and then returns to its previous state

  1. 1 Posted by Stuart Beesley ... on 31 Aug, 2022 05:45 AM

    Stuart Beesley (Mr Toolbox)'s Avatar

    Try again and then go to help/console save the output and upload the console file here

  2. 2 Posted by sloopuit on 31 Aug, 2022 11:18 AM

    sloopuit's Avatar

    Here is the console file

    From: Stuart Beesley (Mr Toolbox) <[email blocked]>
    Sent: 31 August 2022 06:45
    To: [email blocked]
    Subject: Re: Sync menu doesn't open [Syncing Moneydance with iPhone, iPod
    Touch, iPad, and Android Devices #16307]

  3. 3 Posted by Stuart Beesley ... on 31 Aug, 2022 11:29 AM

    Stuart Beesley (Mr Toolbox)'s Avatar

    This is the problem.

    ‘ getting account info from dropbox failed: com.dropbox.core.InvalidAccessTokenException: {"error_summary": "invalid_access_token/..", "error": {".tag": "invalid_access_token"}} Error creating or resetting syncing process:java.lang.Exception: Not linked to Dropbox
    java.lang.Exception: Not linked to Dropbox

    Try this. Load/run latest toolbox extension. Enable advanced mode.
    - try force turn sync off. Then using MD, try to reenable and see if it asks for a new Dropbox token.

    • failing that. Try force reset sync settings and then setup sync again.
  4. 4 Posted by sloopuit on 31 Aug, 2022 11:36 AM

    sloopuit's Avatar

    THAT WORKED - THANK YOU!

    From: Stuart Beesley (Mr Toolbox) <[email blocked]>
    Sent: 31 August 2022 12:29
    To: [email blocked]
    Subject: Re: Sync menu doesn't open [Syncing Moneydance with iPhone, iPod
    Touch, iPad, and Android Devices #16307]

  5. 5 Posted by Stuart Beesley ... on 31 Aug, 2022 11:53 AM

    Stuart Beesley (Mr Toolbox)'s Avatar

    Toolbox 🧰 +1 😃

  6. System closed this discussion on 30 Nov, 2022 12:00 PM.

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