Home → Syncing Moneydance with iPhone, iPod Touch, iPad, and Android Devices →

Not syncing

• Edit

Haven M

20 Sep, 2022 05:22 PM

I’ve noticed the last couple weeks my iPad and iPhone are not syncing anymore with my desktop version.
I’ve updated all devices. My iPad and iPhone are syncing to each other, but not to my desktop (which has the correct info and balances)

1. Support Staff 1 Posted by Maddy on 21 Sep, 2022 11:26 AM

   

   Hi,

   We are sorry to hear about the problem you have encountered.

   In order to determine what might be causing the problem, please can provide the information below:

   • Which version and build of Moneydance are you using? To check, open Moneydance and select Moneydance --> About Moneydance

   • Can you let me know which operating system you're running on your computer?

   • Did you have to restore from a backup for some reason? This would interrupt the sync relationship.

   • Is your data file stored in the default location?

   Please note: if you are syncing your data with a mobile device, or another system - you should NOT move your data file to a shared folder location, like Dropbox. The file should remain on your local system if your data is being synced or shared, as outlined here.

   • When you navigate to File->Syncing which sync method do you have selected? Dropbox Folder or Dropbox Connection?

   Thank you

   --
   Maddy, Infinite Kind Support

   • Edit

2. System closed this discussion on 21 Dec, 2022 11:30 AM.