Incorrect balance when syncing

Stephen Page's Avatar

Stephen Page

28 Sep, 2022 09:29 AM

When theoneybox app syncs on my phone the balance on one of my accounts is around £40 different.
Can you advice please

  1. Support Staff 1 Posted by Maddy on 28 Sep, 2022 10:01 AM

    Maddy's Avatar

    Hi Stephen,

    We are sorry to hear about the problem you have encountered.

    Would you be able to send us a copy of your Moneydance error logs, the logs should include information on what might be causing the issue.

    They are saved on your computer as an errlog.txt file. You need to navigate to:Local Disk(C:)>Users>Your Name>.moneydance>errlog.txt

    Finally you can copy the full content into your next reply here.

    Thank you

    --
    Maddy, Infinite Kind Support

  2. 2 Posted by Stephen Page on 28 Sep, 2022 09:16 PM

    Stephen Page's Avatar

    Hi,
    Please see below a copy of the error log as requested

    java.lang.Exception: Unsupported action:255: from file 76c30061-a472-4e7f-85b6-6438f8f48d7a.txn
    at com.moneydance.apps.md.controller.sync.SyncTxnReaderX.run(SyncTxnReaderX.java:167)
    at com.moneydance.apps.md.controller.sync.DocumentFolderSyncer.applyTransactionFile(DocumentFolderSyncer.java:165)
    at com.moneydance.apps.md.controller.sync.DocumentFolderSyncer.syncBetweenFolders(DocumentFolderSyncer.java:123)
    at com.moneydance.apps.md.controller.sync.DocumentFolderSyncer.performSyncing(DocumentFolderSyncer.java:65)
    at com.moneydance.apps.md.controller.AccountBookWrapper$DesktopBookSyncer.performPostSyncProcessing(AccountBookWrapper.java:143)
    at com.infinitekind.tiksync.Syncer$SyncThread.run(Syncer.java:959)
    local file is newer than sync file. local=Tue Sep 27 10:53:57 BST 2022 synced=Tue Sep 27 10:53:25 BST 2022
    Error reading synced transactions from file 76c30061-a472-4e7f-85b6-6438f8f48d7a.txn: java.lang.Exception: Unsupported action:255: from file 76c30061-a472-4e7f-85b6-6438f8f48d7a.txn
    java.lang.Exception: Unsupported action:255: from file 76c30061-a472-4e7f-85b6-6438f8f48d7a.txn
    at com.moneydance.apps.md.controller.sync.SyncTxnReaderX.run(SyncTxnReaderX.java:167)
    at com.moneydance.apps.md.controller.sync.DocumentFolderSyncer.applyTransactionFile(DocumentFolderSyncer.java:165)
    at com.moneydance.apps.md.controller.sync.DocumentFolderSyncer.syncBetweenFolders(DocumentFolderSyncer.java:123)
    at com.moneydance.apps.md.controller.sync.DocumentFolderSyncer.performSyncing(DocumentFolderSyncer.java:65)
    at com.moneydance.apps.md.controller.AccountBookWrapper$DesktopBookSyncer.performPostSyncProcessing(AccountBookWrapper.java:143)
    at com.infinitekind.tiksync.Syncer$SyncThread.run(Syncer.java:959)
    local file is newer than sync file. local=Tue Sep 27 10:54:33 BST 2022 synced=Tue Sep 27 10:54:01 BST 2022
    Error reading synced transactions from file 76c30061-a472-4e7f-85b6-6438f8f48d7a.txn: java.lang.Exception: Unsupported action:255: from file 76c30061-a472-4e7f-85b6-6438f8f48d7a.txn
    java.lang.Exception: Unsupported action:255: from file 76c30061-a472-4e7f-85b6-6438f8f48d7a.txn
    at com.moneydance.apps.md.controller.sync.SyncTxnReaderX.run(SyncTxnReaderX.java:167)
    at com.moneydance.apps.md.controller.sync.DocumentFolderSyncer.applyTransactionFile(DocumentFolderSyncer.java:165)
    at com.moneydance.apps.md.controller.sync.DocumentFolderSyncer.syncBetweenFolders(DocumentFolderSyncer.java:123)
    at com.moneydance.apps.md.controller.sync.DocumentFolderSyncer.performSyncing(DocumentFolderSyncer.java:65)
    at com.moneydance.apps.md.controller.AccountBookWrapper$DesktopBookSyncer.performPostSyncProcessing(AccountBookWrapper.java:143)
    at com.infinitekind.tiksync.Syncer$SyncThread.run(Syncer.java:959)
    local file is newer than sync file. local=Tue Sep 27 10:55:07 BST 2022 synced=Tue Sep 27 10:54:35 BST 2022
    Error reading synced transactions from file 76c30061-a472-4e7f-85b6-6438f8f48d7a.txn: java.lang.Exception: Unsupported action:255: from file 76c30061-a472-4e7f-85b6-6438f8f48d7a.txn
    java.lang.Exception: Unsupported action:255: from file 76c30061-a472-4e7f-85b6-6438f8f48d7a.txn
    at com.moneydance.apps.md.controller.sync.SyncTxnReaderX.run(SyncTxnReaderX.java:167)
    at com.moneydance.apps.md.controller.sync.DocumentFolderSyncer.applyTransactionFile(DocumentFolderSyncer.java:165)
    at com.moneydance.apps.md.controller.sync.DocumentFolderSyncer.syncBetweenFolders(DocumentFolderSyncer.java:123)
    at com.moneydance.apps.md.controller.sync.DocumentFolderSyncer.performSyncing(DocumentFolderSyncer.java:65)
    at com.moneydance.apps.md.controller.AccountBookWrapper$DesktopBookSyncer.performPostSyncProcessing(AccountBookWrapper.java:143)
    at com.infinitekind.tiksync.Syncer$SyncThread.run(Syncer.java:959)

  3. 3 Posted by Stuart Beesley ... on 29 Sep, 2022 05:22 AM

    Stuart Beesley (Mr Toolbox)'s Avatar

    I would suggest to refresh your sync data. @Maddy will advise.

  4. Support Staff 4 Posted by Maddy on 29 Sep, 2022 10:35 AM

    Maddy's Avatar

    From your computer, launch Moneydance and take a manual back up of the file you consider to be the most up-to date. Choose File --> Export Backup and save the file to e.g.your desktop (just in case)

    • Navigate to Extensions->Manage Extensions and install the Toolbox

    Launch the Toolbox and from Toolbox Options (on top left corner) choose "Advanced Mode".

    Click the Advanced mode - red tab (on the right) as well.

    • Select the option: Force a refresh/Push of your local dataset to Sync. Wait a few minutes. This will reset and update sync with a new consolidated dataset.

    Launch Moneydance again on the same computer and navigate to File->Syncing Choose a sync method, preferably, Dropbox Folder (it's faster!)

    • Set or take note of your existing "Passphrase".
    • ensure the Dropbox client is installed and running on your computer.

    On your Android phone, please ensure you are running the Moneydance mobile app version 2022.1. To check press and hold the app icon and scroll to the very bottom.

    You may want to disconnect it and reconnect it by selecting Settings->Syncing via Dropbox->Disconnect. Restart your phone

    Please keep us posted on your progress, Thank you!

    --
    Maddy, Infinite Kind Support

  5. 5 Posted by Steve Page on 29 Sep, 2022 02:08 PM

    Steve Page's Avatar

    Hi Maddy,
    That seems to have done the trick - thank yu for your help.
    Kind regards
    Steve

  6. Support Staff 6 Posted by Maddy on 29 Sep, 2022 02:24 PM

    Maddy's Avatar

    You are welcome, Steve!
    I'm very pleased to hear that.
    I'll close this discussion for now, but do not hesitate to contact us again, if you need further assistance.

    --
    Maddy, Infinite Kind Support

  7. Maddy closed this discussion on 29 Sep, 2022 02:24 PM.

  8. Stuart Beesley (Mr Toolbox) re-opened this discussion on 29 Sep, 2022 02:51 PM

  9. 7 Posted by Stuart Beesley ... on 29 Sep, 2022 02:51 PM

    Stuart Beesley (Mr Toolbox)'s Avatar

    Toolbox 🧰 +1 😃

  10. Maddy closed this discussion on 29 Sep, 2022 03:01 PM.

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