Laptop won't sync with iPhone

Randy Atkins's Avatar

Randy Atkins

10 Oct, 2022 01:10 AM

Entries made on my iPhone app doesn't show on my laptop version.

  1. Support Staff 1 Posted by Maddy on 10 Oct, 2022 01:06 PM

    Maddy's Avatar

    Hi Randy,

    We are sorry to hear about the problem you have encountered.

    In order to determine what might be causing the problem, please can you provide the information below:

    • Which version and build of Moneydance are you using? To check, open Moneydance and select Help --> About Moneydance

    • Is your data file stored in the default location?

    Please note: if you are syncing your data with a mobile device, or another system - you should NOT move your data file to a shared folder location, like Dropbox. The file should remain on your local system if your data is being synced or shared, as outlined here.

    • When you navigate to File->Syncing which sync method do you have selected? Dropbox Folder or Dropbox Connection, other?

    • Finally, is your most recent data showing on your phone or on your computer?

    Thank you

    Maddy, Infinite Kind Support

  2. System closed this discussion on 09 Jan, 2023 01:10 PM.

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