tag:infinitekind.tenderapp.com,2009-01-14:/discussions/iphone-ipod-touch-ipad-android-app-questions/16454-laptop-wont-sync-with-iphoneInfinite Kind: Discussion 2023-01-09T13:10:17Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/560255622022-10-10T01:10:17Z2022-10-10T01:10:18ZLaptop won't sync with iPhone<div><p>Entries made on my iPhone app doesn't show on my laptop version.</p></div>Randy Atkinstag:infinitekind.tenderapp.com,2009-01-14:Comment/560255622022-10-10T13:06:11Z2022-10-10T13:06:11ZLaptop won't sync with iPhone<div><p>Hi Randy,</p>
<p>We are sorry to hear about the problem you have encountered.</p>
<p>In order to determine what might be causing the problem, please can you provide the information below:</p>
<ul>
<li>
<p>Which version and build of Moneydance are you using? To check, open Moneydance and select Help --> About Moneydance</p>
</li>
<li>
<p>Is your data file stored in the <a href="https://infinitekind.tenderapp.com/kb/file-locations-and-changes/default-file-location">default location</a>?</p>
</li>
</ul>
<p>Please note: if you are syncing your data with a mobile device, or another system - you should NOT move your data file to a shared folder location, like Dropbox. The file should remain on your local system if your data is being synced or shared, as outlined <a href="https://infinitekind.tenderapp.com/kb/file-locations-and-changes/moving-files">here</a>.</p>
<ul>
<li>
<p>When you navigate to <strong>File->Syncing</strong> which sync method do you have selected? Dropbox Folder or Dropbox Connection, other?</p>
</li>
<li>
<p>Finally, is your most recent data showing on your phone or on your computer?</p>
</li>
</ul>
<p>Thank you</p>
<p>--<br>
Maddy, Infinite Kind Support</p></div>Maddy