Dropbox sync not working

jim's Avatar


19 Oct, 2022 05:00 AM

Having trouble getting Dropbox to sync reliably since getting 2022.5

  1. Support Staff 1 Posted by Maddy on 19 Oct, 2022 10:00 AM

    Maddy's Avatar

    Hi Jim,

    We are sorry to hear about the problem you have encountered.

    In order to determine what might be causing the problem, please can you provide the information below:

    • Which version and build of Moneydance are you using? To check, open Moneydance and select Moneydance --> About Moneydance

    • Can you let me know which operating system you're running on your computer/s?

    • Is your data file stored in the default location?

    Please note: if you are syncing your data with a mobile device, or another system - you should NOT move your data file to a shared folder location, like Dropbox. The file should remain on your local system if your data is being synced or shared, as outlined here.

    • When you navigate to File->Syncing which sync method do you have selected?

    Dropbox Folder or Dropbox Connection?

    • Finally, which devices are you syncing with?

    Maddy, Infinite Kind Support

  2. System closed this discussion on 18 Jan, 2023 10:10 AM.

Comments are currently closed for this discussion. You can start a new one.

Keyboard shortcuts


? Show this help
ESC Blurs the current field

Comment Form

r Focus the comment reply box
^ + ↩ Submit the comment

You can use Command ⌘ instead of Control ^ on Mac