tag:infinitekind.tenderapp.com,2009-01-14:/discussions/iphone-ipod-touch-ipad-android-app-questions/16470-dropbox-sync-not-workingInfinite Kind: Discussion 2023-06-25T15:02:14Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/561938422022-10-19T05:00:53Z2023-06-25T15:02:14ZDropbox sync not working<div><p>Having trouble getting Dropbox to sync reliably since getting 2022.5</p></div>jim0266tag:infinitekind.tenderapp.com,2009-01-14:Comment/561938422022-10-19T10:00:21Z2022-10-19T10:00:21ZDropbox sync not working<div><p>Hi Jim,</p>
<p>We are sorry to hear about the problem you have encountered.</p>
<p>In order to determine what might be causing the problem, please can you provide the information below:</p>
<ul>
<li>
<p>Which version and build of Moneydance are you using? To check, open Moneydance and select Moneydance --> About Moneydance</p>
</li>
<li>
<p>Can you let me know which operating system you're running on your computer/s?</p>
</li>
<li>
<p>Is your data file stored in the <a href="https://infinitekind.tenderapp.com/kb/file-locations-and-changes/default-file-location">default location</a>?</p>
</li>
</ul>
<p>Please note: if you are syncing your data with a mobile device, or another system - you should NOT move your data file to a shared folder location, like Dropbox. The file should remain on your local system if your data is being synced or shared, as outlined <a href="https://infinitekind.tenderapp.com/kb/file-locations-and-changes/moving-files">here</a>.</p>
<ul>
<li>When you navigate to <strong>File->Syncing</strong> which sync method do you have selected?</li>
</ul>
<p>Dropbox Folder or Dropbox Connection?</p>
<ul>
<li>Finally, which devices are you syncing with?</li>
</ul>
<p>--<br>
Maddy, Infinite Kind Support</p></div>Maddy