Syncing Loop

Tom Crosson's Avatar

Tom Crosson

31 Oct, 2022 02:54 PM

Good morning.

Unfortunately, this is my third request for help! I wouldn’t be bothering you if this wasn’t reasonably urgent.

I am in the process of moving and am forced for the next few weeks to rely on my iPad to track my finances. I have had to do this previously and everything worked fine but a couple of days ago the app, on my iPad went into a continuous sync loop. As a result I have to either wait about a half hour, or I have to shut the app down and restart it to enter a new transaction. Twice now, the app has frozen and I have had to force quit my iPad. My Mac desktop is being shipped so I don’t have access to my desktop computer and I am unable to find a way to disable the sync on my iPad so that I can continue to use the app and then sync later when I get my Mac desktop computer back. I have quite a number of important financial transaction that I need to track and register so it is pretty urgent I find a solution. Please help.

Tom

  1. 1 Posted by TonyRI on 31 Oct, 2022 03:45 PM

    TonyRI's Avatar

    Hi Tom,

    Not sure about the iPad app, or if this will help, but with the Android mobile app it's simply "Settings > Sync > Disconnect."

    Regards,

    Tony (Fellow user, Not from IK Support)

  2. 2 Posted by Stuart Beesley ... on 31 Oct, 2022 04:41 PM

    Stuart Beesley (Mr Toolbox)'s Avatar

    I think you are stuck. Once you disconnect the app then you cannot use the app. You need to get to the desktop to reset sync.

  3. 3 Posted by TonyRI on 31 Oct, 2022 04:56 PM

    TonyRI's Avatar

    Thanks for the Info Stuart. I wasn't aware of that.

  4. System closed this discussion on 30 Jan, 2023 05:00 PM.

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