Moneydance+ Error messages

Charles Withey's Avatar

Charles Withey

23 Nov, 2022 10:59 PM

Hello,
I am receiving errors upon download. See attached files error1 and error2. I think these are related to failed connections to my bank which are now called "no name" in my MD+ setup (see file MDplus setup). When I try to delete these no name connections, I receive another error shown by the file "Error on delete no name". Still these no name connections remain.

Also, despite that my BofA indicates expired, I do still seem to get my transactions downloaded.

How to clean up my connections and eliminate the errors?

Thank you,
Charles

  1. 1 Posted by dtd on 23 Nov, 2022 11:57 PM

    dtd's Avatar

    just a user - you may want to use toolbox to force disconnect these two accounts and see what results from that.

    You can use these instructions:
    https://infinitekind.tenderapp.com/discussions/online-banking/24328-moneydance-and-amex-need-to-configuresetup-daily#comment_56835412

    Note that you need the LATEST toolbox - mentioned in Post 12, but also works if you uninstall your current toolbox (if you have it) and reinstall the new one.

    Hope that helps.

  2. 2 Posted by Charles Withey on 24 Nov, 2022 05:25 PM

    Charles Withey's Avatar

    Thanks for your help. I’ve tried your instructions but seem to have run into two obstacles:

    Cannot find the request ID (same as item ID?) in the file nor can I find “no name”
    The “Force Disconnect a MD+ connection (use with care)” is a greyed out (not selectable) option even in advanced mode.

    Thanks again for the try. If I’ve overlooked something, don’t hesitate to advise.
    Charles

  3. 3 Posted by Stuart Beesley ... on 24 Nov, 2022 05:39 PM

    Stuart Beesley (Mr Toolbox)'s Avatar

    Have you clicked toolbox, top left, toolbox options, enable advanced mode?

    If so, what build of MD are you running? You need to be on latest 4091..?

  4. 4 Posted by dtd on 24 Nov, 2022 10:00 PM

    dtd's Avatar

    Actually it should be item_id, not request_id, but I do note that your screenshot does not have an item_id. I'd have to defer to Stuart what that means to not have an item_id in that error message.

  5. 5 Posted by Charles Withey on 25 Nov, 2022 05:38 PM

    Charles Withey's Avatar

    Hello,
    Yes, I’ve enabled advanced mode via top left menu.

    I have App Store version and seems like it is only available as 2022.3 4084. I’m not sure if I need to wait a bit longer for it to post on the App Store. Looks like the version you state is available as a trial download…. But I’m not sure If I can even find the areas to address in the "Online Banking Configuration" file.

    Thanks for adding your advice,
    Charles

  6. 6 Posted by Stuart Beesley ... on 25 Nov, 2022 05:44 PM

    Stuart Beesley (Mr Toolbox)'s Avatar

    Sorry, the force md+ connection feature in toolbox is only available on MD builds > 4090..

    It's better to be on the download version rather than App Store version.. But you will have to talk to IK about a license 'swap'....

  7. 7 Posted by Charles Withey on 01 Dec, 2022 01:58 AM

    Charles Withey's Avatar

    I installed a trial version from the IK site (2022.5 4091) and performed your procedure.
    Worked
    Thanks,
    Chuck

  8. 8 Posted by Stuart Beesley ... on 01 Dec, 2022 06:48 AM

    Stuart Beesley (Mr Toolbox)'s Avatar

    Toolbox 🧰 +1 😃

  9. 9 Posted by Roger Perez on 01 Dec, 2022 06:57 PM

    Roger Perez's Avatar

    I get a similar error screen, except I only get the first line of text. "There was an error communicating with your financial institution. The details are below:" But there isn't anything after this message. The rest of the screen is Blank. All my accounts are connected and downloading fine. But the error message is annoying because it pops up very frequently. I am using MD+. Moneydance 2022 (4040) on a mac environment,

  10. 10 Posted by dtd on 01 Dec, 2022 10:50 PM

    dtd's Avatar

    just a user - first, you should be able to upgrade to 2022.5(4091) if you bought directly from Moneydance. Many MD+ issues were fixed between 4040 and 4091.

    If the error persists, it may contain more info.

    Also, the toolbox can fix quite a few MD+ issues, but often needs 4091 to do so correctly.

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  • Error_1.png 32.2 KB
  • Error_2.png 32 KB
  • Error_on_delete_no_name.png 32.8 KB
  • MDplus_setup.png 43.4 KB

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