Home → Syncing Moneydance with iPhone, iPod Touch, iPad, and Android Devices →

File->Syncing... doesn't do anything

• Edit

David Wiggins

09 Oct, 2023 08:31 AM

I would like to use the Moneydance IOS app. I have downloaded it. When I click on File -> Syncing... in Moneydance on my Mac nothing happens. The interface is frozen for a while, ~1 minute, and then nothing. If I click on anything else in Moneydance while it is frozen I see the spinning beachball.

1. 1 Posted by Stuart Beesley ... on 09 Oct, 2023 08:46 AM

   

   After this happens, grab help/console and upload that here.

   • Edit

2. 2 Posted by David Wiggins on 09 Oct, 2023 09:19 AM

   

   Console grab as requested attached.

   It looks like Moneydance is trying and failing to connect to dropbox. I believe I synced to dropbox a few years ago but no longer have that dropbox account. The resulting java exception is not being handled.

   • consoleCapture 190 KB
   • Edit

3. 3 Posted by Stuart Beesley ... on 09 Oct, 2023 10:33 AM

   

   Install/run toolbox extension.
   Update mode
   Advanced tools menu
   Force reset sync settings
   Then try again

   Let me know?

   • Edit

4. 4 Posted by David Wiggins on 09 Oct, 2023 10:47 AM

   

   Hi Stuart, I followed your instructions which solved the problem.

   Thank you very much for your super quick response and excellent support!

   Best regards
   David

   • Edit

5. 5 Posted by Stuart Beesley ... on 09 Oct, 2023 10:50 AM

   

   Toolbox 🧰 +1 😃

   • Edit

6. Maddy closed this discussion on 09 Oct, 2023 03:02 PM.