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Can't seem to sync

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John

Nov 08, 2023 @ 01:14 PM

I've installed Moneydance on my Macbook and have enabled syncing with iCloud in the File -> Syncing options menu. I've checked that my Macbook is signed in to the same Apple account as on my phone. I've checked all permissions settings on both devices but I just cannot get my phone app to see the iCloud sync file. Is there something I am missing? Is this feature only for paid versions?

1. 1 Posted by John on Nov 08, 2023 @ 01:40 PM

   

   Using wrong accounts. App Store is signed in to correct account, but MacBook is not. My mistake.

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2. Support Staff 2 Posted by Maddy on Nov 08, 2023 @ 01:41 PM

   

   Hi John,
   We are sorry to hear about the problem you have encountered.

   Please can you confirm which operating system are you running?

   Also, could you let us know which version of Moneydance did you install?
   To check, you should navigate to Moneydance->About Moneydance

   Thank you

   --
   Maddy, Infinite Kind Support

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3. System closed this discussion on Feb 07, 2024 @ 01:50 PM.