Sync issue

Gina's Avatar


17 Nov, 2023 11:26 PM

MD is on my desktop, laptop, and iPhone. The laptop and iPhone seem to be syncing just fine using DropBox, but the desktop is out of sync. So, I checked and the laptop and iPhone have the same sync password for DropBox, but he desktop password is different. I thought it would as simple as going into File/Syncing and changing the DropBox password in MD, but I can only view the password there, not update it. I also checked File/Passwords and Moneydance/Preferences, nothing. How do I change/reset the desktop password to the correct password so it will sync with the laptop and iPhone? Is the sync process smart enough not to overwrite the laptop sync file with the outdated desktop file once the password is corrected. Is there a "sync now" I need to do after fixing the Dropbox password, but before quitting out of the desktop file so It doesn't just overwrite the most up-to-date data that is already in the sync file?


  1. 1 Posted by Stuart Beesley ... on 18 Nov, 2023 07:23 AM

    Stuart Beesley (Mr Toolbox)'s Avatar

    You cannot change the Dropbox sync password. What you can do on desktop is file/new/open sync copy, Dropbox, password, select the good laptop sync dataset. This will create a new sync connection

  2. 2 Posted by Gina on 30 Nov, 2023 03:15 PM

    Gina's Avatar

    Hi Stuart,

    I finally got a chance to try to fix the Dropbox sync issue, but I wasn’t able to select the good laptop sync dataset. Prior to going into MD on the desktop machine, I went into Dropbox, displayed the hidden files, saw there was only one “.moneydancesync” folder, and checked the modified date to make sure it was the most recent sync with the laptop (11/29/23). Then, on the desktop machine, I went to File/New/Open Synced File (Dropbox Connection)/Authorize with Dropbox/[logged into Dropbox and provided the authorization code as requested to authorize MD access to Dropbox, but the only file presented to select had an old date (05/??/23). It didn’t allow me to navigate to choose the 11/29/23 dataset after entering the authorization code. It presented a dataset with a date, but the only option presented was for an old date that I don’t even see in Dropbox. When I looked at Dropbox after authorizing MD access, a second “.moneydancesync” folder had been created with a date of 11/29/23. So I just canceled out of it.


    On Nov 18, 2023, at 12:23 AM, Stuart Beesley (Mr Toolbox) <[email blocked]> wrote:

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