Unable to sync with XB iPhone. Please verify access key
Hi - the above subject is the error I get when putting in the
access key. No typos, no spaces, zeros not letter O. What are the
solutions?
Thanks, Ron
Comments are currently closed for this discussion. You can start a new one.
Keyboard shortcuts
Generic
| ? | Show this help |
|---|---|
| ESC | Blurs the current field |
Comment Form
| r | Focus the comment reply box |
|---|---|
| ^ + ↩ | Submit the comment |
You can use Command ⌘ instead of Control ^ on Mac
1 Posted by ron on 01 Aug, 2011 08:25 PM
Also, tried with small caps. Tried with spaces, even though instructions say not to. Now what?
2 Posted by ron on 01 Aug, 2011 10:05 PM
Also, deleted app, exited program on mac, added app back in, restarted program on desktop, got new access key#...no change.
3 Posted by Yvon on 05 Aug, 2011 05:22 AM
This is simply pathetic and moronic. I've been writing software for a living for over 30 years and I certainly know what a hexadecimal string is. I have entered the "access key" and even reinstalled this Moneydance app several times and tried repeatedly to sync my iPhone 4 to the desktop app. THIS FEATURE SIMPLY SHOULD NOT BE SO DIFFICULT!!! Please improve this NOW for all your new users who are finally coming over from the Intuit mess!
I have checked and rechecked my phone's "access key" every time, tried with and without spaces, uppercase and lowercase letters, all to no avail and I keep getting the silly "Please verify access key" message every time (after waiting something like a minute). What a complete waste of time... The app can clearly see my iPhone, since it is letting me select it from the list of devices available after I hit "Add Device", so WHY MUST IT EVEN FORCE US TO TYPE IN SUCH A RIDICULOUSLY LONG AND ERROR-PRONE STRING OF CHARACTERS LIKE THIS??? Again, it already saw the device and let me select it from the "popup list"!
Also, never mind the bad UI design which doesn't even label the access key "Access Key" or something more friendly like that. Geez Louise dudes, please get your act together!!! We're all trying to adopt you guys after finally getting the boot from the Quicken idiots, and you're gonna keep screwing up like this? C'mon!!!!
4 Posted by Ben Spencer on 05 Aug, 2011 09:24 AM
I agree this should not be so difficult. In all the cases I can recall this error message has only been caused by a typo in entering the access key. Of course I am wiling to believe that there may be some other problem in play.
Could you run Moneydance and select Help->Console Window... and then try entering the key again. Then copy and paste the output of the console window to this discussion.
Ben Spencer
Moneydance Support
5 Posted by Yvon on 05 Aug, 2011 02:25 PM
Starting Moneydance 2011 (792)
Settings Folder: /Users/yvon/.moneydance
OS: Mac OS X 10.7 x86_64
Java: 1.6.0_26 (Apple Inc.)
netsync extension adding listener for services of type mdncsync.tcp.local.
netsync: scanning for existing services...
Main.init()
svc type added: afpovertcp.tcp.local.
svc type added: odproxy.tcp.local.
setStatus(There are no accounts to be downloaded, -1.0)
svc type added: rfb.tcp.local.
svc type added: smb.tcp.local.
svc type added: ssh.tcp.local.
svc type added: sftp-ssh.tcp.local.
svc type added: ipp.tcp.local.
svc type added: net-assistant.udp.local.
svc type added: http.tcp.local.
svc type added: daap.tcp.local.
svc type added: dacp.tcp.local.
svc type added: touch-able.tcp.local.
svc type added: home-sharing.tcp.local.
svc type added: bbsn.udp.local.
svc type added: servermgr.tcp.local.
svc type added: mdncsync.tcp.local.
svc added: yPhone type:mdncsync.tcp.local.
requested service info svc resolved: yPhone; type:mdncsync.tcp.local.
attempting to sync with yPhone; URL: http://10.59.24.2:6366
java.net.ConnectException: Operation timed out
java.net.ConnectException: Operation timed out
6 Posted by stuff on 05 Aug, 2011 03:49 PM
Hi - I'm the original thread starter, Ron - and I agree w Yvon - this should be an easy component to access; key too long, etc. Here is my clipboard info; note in my original email, I called it out as XB iPhone, but in fact my phone is called RB white phone - it was a slight intentional identity blur…so now, all youse phone nickers, you've got the actual info! Here's the clipboard. Hope you can solve this soon! Ron
svc type added: _mdncsync._tcp.local.
svc added: RB white iphone type:_mdncsync._tcp.local.
requested service info
java.lang.Exception: No URL associated with service: [ServiceInfoImpl@519120255 name: 'RB white iphone._mdncsync._tcp.local.' address: '(null):0' status: 'DNS: ronald-blumenthals-macbook-10-local.local. state: probing 1 task: null' is persistent, has NO data empty]
at com.moneydance.modules.features.netsync.Main.getServiceURL(Main.java:252)
at com.moneydance.modules.features.netsync.Main.testKeyWithDevice(Main.java:350)
at com.moneydance.modules.features.netsync.SyncSettingsWindow.selectNewDeviceFromList(SyncSettingsWindow.java:180)
at com.moneydance.modules.features.netsync.SyncSettingsWindow.access$1100(SyncSettingsWindow.java:24)
at com.moneydance.modules.features.netsync.SyncSettingsWindow$DeviceAdder$1.run(SyncSettingsWindow.java:205)
at java.awt.event.InvocationEvent.dispatch(InvocationEvent.java:209)
at java.awt.EventQueue.dispatchEventImpl(EventQueue.java:677)
at java.awt.EventQueue.access$000(EventQueue.java:85)
at java.awt.EventQueue$1.run(EventQueue.java:638)
at java.awt.EventQueue$1.run(EventQueue.java:636)
at java.security.AccessController.doPrivileged(Native Method)
at java.security.AccessControlContext$1.doIntersectionPrivilege(AccessControlContext.java:87)
at java.awt.EventQueue.dispatchEvent(EventQueue.java:647)
at java.awt.EventDispatchThread.pumpOneEventForFilters(EventDispatchThread.java:296)
at java.awt.EventDispatchThread.pumpEventsForFilter(EventDispatchThread.java:211)
at java.awt.EventDispatchThread.pumpEventsForHierarchy(EventDispatchThread.java:201)
at java.awt.EventDispatchThread.pumpEvents(EventDispatchThread.java:196)
at java.awt.EventDispatchThread.pumpEvents(EventDispatchThread.java:188)
at java.awt.EventDispatchThread.run(EventDispatchThread.java:122)
java.lang.Exception: No URL associated with service: [ServiceInfoImpl@519120255 name: 'RB white iphone._mdncsync._tcp.local.' address: '(null):0' status: 'DNS: ronald-blumenthals-macbook-10-local.local. state: probing 1 task: null' is persistent, has NO data empty]
at com.moneydance.modules.features.netsync.Main.getServiceURL(Main.java:252)
at com.moneydance.modules.features.netsync.Main.testKeyWithDevice(Main.java:350)
at com.moneydance.modules.features.netsync.SyncSettingsWindow.selectNewDeviceFromList(SyncSettingsWindow.java:180)
at com.moneydance.modules.features.netsync.SyncSettingsWindow.access$1100(SyncSettingsWindow.java:24)
at com.moneydance.modules.features.netsync.SyncSettingsWindow$DeviceAdder$1.run(SyncSettingsWindow.java:205)
at java.awt.event.InvocationEvent.dispatch(InvocationEvent.java:209)
at java.awt.EventQueue.dispatchEventImpl(EventQueue.java:677)
at java.awt.EventQueue.access$000(EventQueue.java:85)
at java.awt.EventQueue$1.run(EventQueue.java:638)
at java.awt.EventQueue$1.run(EventQueue.java:636)
at java.security.AccessController.doPrivileged(Native Method)
at java.security.AccessControlContext$1.doIntersectionPrivilege(AccessControlContext.java:87)
at java.awt.EventQueue.dispatchEvent(EventQueue.java:647)
at java.awt.EventDispatchThread.pumpOneEventForFilters(EventDispatchThread.java:296)
at java.awt.EventDispatchThread.pumpEventsForFilter(EventDispatchThread.java:211)
at java.awt.EventDispatchThread.pumpEventsForHierarchy(EventDispatchThread.java:201)
at java.awt.EventDispatchThread.pumpEvents(EventDispatchThread.java:196)
at java.awt.EventDispatchThread.pumpEvents(EventDispatchThread.java:188)
at java.awt.EventDispatchThread.run(EventDispatchThread.java:122)
java.lang.Exception: No URL associated with service: [ServiceInfoImpl@519120255 name: 'RB white iphone._mdncsync._tcp.local.' address: '(null):0' status: 'DNS: ronald-blumenthals-macbook-10-local.local. state: probing 1 task: null' is persistent, has NO data empty]
at com.moneydance.modules.features.netsync.Main.getServiceURL(Main.java:252)
at com.moneydance.modules.features.netsync.Main.testKeyWithDevice(Main.java:350)
at com.moneydance.modules.features.netsync.SyncSettingsWindow.selectNewDeviceFromList(SyncSettingsWindow.java:180)
at com.moneydance.modules.features.netsync.SyncSettingsWindow.access$1100(SyncSettingsWindow.java:24)
at com.moneydance.modules.features.netsync.SyncSettingsWindow$DeviceAdder$1.run(SyncSettingsWindow.java:205)
at java.awt.event.InvocationEvent.dispatch(InvocationEvent.java:209)
at java.awt.EventQueue.dispatchEventImpl(EventQueue.java:677)
at java.awt.EventQueue.access$000(EventQueue.java:85)
at java.awt.EventQueue$1.run(EventQueue.java:638)
at java.awt.EventQueue$1.run(EventQueue.java:636)
at java.security.AccessController.doPrivileged(Native Method)
at java.security.AccessControlContext$1.doIntersectionPrivilege(AccessControlContext.java:87)
at java.awt.EventQueue.dispatchEvent(EventQueue.java:647)
at java.awt.EventDispatchThread.pumpOneEventForFilters(EventDispatchThread.java:296)
at java.awt.EventDispatchThread.pumpEventsForFilter(EventDispatchThread.java:211)
at java.awt.EventDispatchThread.pumpEventsForHierarchy(EventDispatchThread.java:201)
at java.awt.EventDispatchThread.pumpEvents(EventDispatchThread.java:196)
at java.awt.EventDispatchThread.pumpEvents(EventDispatchThread.java:188)
at java.awt.EventDispatchThread.run(EventDispatchThread.java:122)
java.lang.Exception: No URL associated with service: [ServiceInfoImpl@519120255 name: 'RB white iphone._mdncsync._tcp.local.' address: '(null):0' status: 'DNS: ronald-blumenthals-macbook-10-local.local. state: probing 1 task: null' is persistent, has NO data empty]
at com.moneydance.modules.features.netsync.Main.getServiceURL(Main.java:252)
at com.moneydance.modules.features.netsync.Main.testKeyWithDevice(Main.java:350)
at com.moneydance.modules.features.netsync.SyncSettingsWindow.selectNewDeviceFromList(SyncSettingsWindow.java:180)
at com.moneydance.modules.features.netsync.SyncSettingsWindow.access$1100(SyncSettingsWindow.java:24)
at com.moneydance.modules.features.netsync.SyncSettingsWindow$DeviceAdder$1.run(SyncSettingsWindow.java:205)
at java.awt.event.InvocationEvent.dispatch(InvocationEvent.java:209)
at java.awt.EventQueue.dispatchEventImpl(EventQueue.java:677)
at java.awt.EventQueue.access$000(EventQueue.java:85)
at java.awt.EventQueue$1.run(EventQueue.java:638)
at java.awt.EventQueue$1.run(EventQueue.java:636)
at java.security.AccessController.doPrivileged(Native Method)
at java.security.AccessControlContext$1.doIntersectionPrivilege(AccessControlContext.java:87)
at java.awt.EventQueue.dispatchEvent(EventQueue.java:647)
at java.awt.EventDispatchThread.pumpOneEventForFilters(EventDispatchThread.java:296)
at java.awt.EventDispatchThread.pumpEventsForFilter(EventDispatchThread.java:211)
at java.awt.EventDispatchThread.pumpEventsForHierarchy(EventDispatchThread.java:201)
at java.awt.EventDispatchThread.pumpEvents(EventDispatchThread.java:196)
at java.awt.EventDispatchThread.pumpEvents(EventDispatchThread.java:188)
at java.awt.EventDispatchThread.run(EventDispatchThread.java:122)
java.lang.Exception: No URL associated with service: [ServiceInfoImpl@519120255 name: 'RB white iphone._mdncsync._tcp.local.' address: '(null):0' status: 'DNS: ronald-blumenthals-macbook-10-local.local. state: probing 1 task: null' is persistent, has NO data empty]
at com.moneydance.modules.features.netsync.Main.getServiceURL(Main.java:252)
at com.moneydance.modules.features.netsync.Main.testKeyWithDevice(Main.java:350)
at com.moneydance.modules.features.netsync.SyncSettingsWindow.selectNewDeviceFromList(SyncSettingsWindow.java:180)
at com.moneydance.modules.features.netsync.SyncSettingsWindow.access$1100(SyncSettingsWindow.java:24)
at com.moneydance.modules.features.netsync.SyncSettingsWindow$DeviceAdder$1.run(SyncSettingsWindow.java:205)
at java.awt.event.InvocationEvent.dispatch(InvocationEvent.java:209)
at java.awt.EventQueue.dispatchEventImpl(EventQueue.java:677)
at java.awt.EventQueue.access$000(EventQueue.java:85)
at java.awt.EventQueue$1.run(EventQueue.java:638)
at java.awt.EventQueue$1.run(EventQueue.java:636)
at java.security.AccessController.doPrivileged(Native Method)
at java.security.AccessControlContext$1.doIntersectionPrivilege(AccessControlContext.java:87)
at java.awt.EventQueue.dispatchEvent(EventQueue.java:647)
at java.awt.EventDispatchThread.pumpOneEventForFilters(EventDispatchThread.java:296)
at java.awt.EventDispatchThread.pumpEventsForFilter(EventDispatchThread.java:211)
at java.awt.EventDispatchThread.pumpEventsForHierarchy(EventDispatchThread.java:201)
at java.awt.EventDispatchThread.pumpEvents(EventDispatchThread.java:196)
at java.awt.EventDispatchThread.pumpEvents(EventDispatchThread.java:188)
at java.awt.EventDispatchThread.run(EventDispatchThread.java:122)
java.lang.Exception: No URL associated with service: [ServiceInfoImpl@519120255 name: 'RB white iphone._mdncsync._tcp.local.' address: '(null):0' status: 'DNS: ronald-blumenthals-macbook-10-local.local. state: probing 1 task: null' is persistent, has NO data empty]
at com.moneydance.modules.features.netsync.Main.getServiceURL(Main.java:252)
at com.moneydance.modules.features.netsync.Main.testKeyWithDevice(Main.java:350)
at com.moneydance.modules.features.netsync.SyncSettingsWindow.selectNewDeviceFromList(SyncSettingsWindow.java:180)
at com.moneydance.modules.features.netsync.SyncSettingsWindow.access$1100(SyncSettingsWindow.java:24)
at com.moneydance.modules.features.netsync.SyncSettingsWindow$DeviceAdder$1.run(SyncSettingsWindow.java:205)
at java.awt.event.InvocationEvent.dispatch(InvocationEvent.java:209)
at java.awt.EventQueue.dispatchEventImpl(EventQueue.java:677)
at java.awt.EventQueue.access$000(EventQueue.java:85)
at java.awt.EventQueue$1.run(EventQueue.java:638)
at java.awt.EventQueue$1.run(EventQueue.java:636)
at java.security.AccessController.doPrivileged(Native Method)
at java.security.AccessControlContext$1.doIntersectionPrivilege(AccessControlContext.java:87)
at java.awt.EventQueue.dispatchEvent(EventQueue.java:647)
at java.awt.EventDispatchThread.pumpOneEventForFilters(EventDispatchThread.java:296)
at java.awt.EventDispatchThread.pumpEventsForFilter(EventDispatchThread.java:211)
at java.awt.EventDispatchThread.pumpEventsForHierarchy(EventDispatchThread.java:201)
at java.awt.EventDispatchThread.pumpEvents(EventDispatchThread.java:196)
at java.awt.EventDispatchThread.pumpEvents(EventDispatchThread.java:188)
at java.awt.EventDispatchThread.run(EventDispatchThread.java:122)
7 Posted by Yvon on 08 Aug, 2011 01:04 AM
Came back yesterday to try again, with the same iPhone and Moneydance app installed on it of course (which means the same hex access key), and this time it worked! No long wait, it just took it and showed the iPhone in the list of devices ready to sync with. Note that I had previously copy/pasted the key to a text editor, so clearly there was no typo involved the first time. Go figure...
8 Posted by stuff on 11 Aug, 2011 01:11 AM
I changed the name of my phone to not have spaces in it, as somewhere in the forum this was obliquely mentioned...and I am now able to sync.
Are there any detailed instructions for customizing what appears on the iphone? I have a number of asset accounts that do not need to be on there. Thanks.
9 Posted by Angie Rauscher on 12 Aug, 2011 02:02 PM
I'm so glad that the sync is working for you both, and Stuff there's not many easy options to hide accounts on iPhone app if they don't have a zero balance and you don't want to mark them as "inactive". It is something we're considering adding in future versions (after we've ironed the syncing issue out). Thank you both for your patience and perseverance, and please let me know if I can be of further assistance,
Angie Rauscher
Moneydance Support
10 Posted by lydija.dahl on 14 Jul, 2012 09:45 PM
I just downloaded the iphone app and have setup the network sync settings. I have tried to sync the iphone through wifi and dropbox and neither work.
I have typed in the really really long code - at least 5 or 6 times now - I've rebooted the computer, the software, the phone, etc - with no change.
I've validated the code without luck. I cannot sync the dropbox either - tried but it just stalls and doesn't move forward.
Here is the console stuff:
Starting Moneydance 2011r2 (803)
Settings Folder: /Users/lydija/.moneydance
OS: Mac OS X 10.7.4 x86_64
Java: 1.6.0_33 (Apple Inc.)
Starting netsync build 27
(re)initializing dropbox settings (allowed=true; ext build=27) netsync extension adding listener for services of type _mdncsync._tcp.local.
netsync: scanning for existing services...
svc type added: _afpovertcp._tcp.local.
(re)initializing dropbox settings (allowed=true; ext build=27) netsync: scanning for existing services...
svc type added: _daap._tcp.local.
svc type added: _eppc._tcp.local.
svc type added: _rfb._tcp.local.
svc type added: _ssh._tcp.local.
svc type added: _sftp-ssh._tcp.local.
svc type added: _net-assistant._udp.local.
svc type added: _atc._tcp.local.
svc type added: _home-sharing._tcp.local.
svc type added: _apple-mobdev._tcp.local.
svc type added: _sleep-proxy._udp.local.
svc type added: _acp-sync._tcp.local.
svc type added: _airport._tcp.local.
svc type added: _raop._tcp.local.
svc type added: _appletv-v2._tcp.local.
svc type added: _airplay._tcp.local.
svc type added: _dacp._tcp.local.
svc type added: _mdncsync._tcp.local.
svc added: Lydija Dahl�s iPhone 4 type:_mdncsync._tcp.local.
requested service info svc resolved: Lydija Dahl�s iPhone 4; type:_mdncsync._tcp.local.
attempting to sync with Lydija Dahl�s iPhone 4; URL: http://192.168.0.14:6366
svc removed: Lydija Dahl�s iPhone 4 type:_mdncsync._tcp.local.
svc added: Lydija Dahl�s iPhone 4 type:_mdncsync._tcp.local.
requested service info svc resolved: Lydija Dahl�s iPhone 4; type:_mdncsync._tcp.local.
attempting to sync with Lydija Dahl�s iPhone 4; URL: http://192.168.0.14:6366
Document folder for s4v3dstuff (/Users/lydija/Dropbox/.moneydancesync/28cd756d-f3c4-47a6-ac48-c2e1f9c07fd3) does not exist
creating /Users/lydija/Dropbox/.moneydancesync/28cd756d-f3c4-47a6-ac48-c2e1f9c07fd3
file was modified; syncing!
syncing now
Saving state file to dropbox
syncing txns after date: 20120515
Deleting processed transaction files
syncing finished
no txn files to sync
no txn files to sync
no txn files to sync
no txn files to sync
no txn files to sync
no txn files to sync
no txn files to sync
no txn files to sync
no txn files to sync
no txn files to sync
no txn files to sync
no txn files to sync
no txn files to sync
no txn files to sync
no txn files to sync
no txn files to sync
no txn files to sync
no txn files to sync
no txn files to sync
no txn files to sync
no txn files to sync
no txn files to sync
no txn files to sync
no txn files to sync
no txn files to sync
no txn files to sync
no txn files to sync
no txn files to sync
no txn files to sync
no txn files to sync
no txn files to sync
no txn files to sync
no txn files to sync
no txn files to sync
no txn files to sync
no txn files to sync
no txn files to sync
no txn files to sync
no txn files to sync
no txn files to sync
no txn files to sync
no txn files to sync
no txn files to sync
no txn files to sync
no txn files to sync
no txn files to sync
no txn files to sync
no txn files to sync
no txn files to sync
no txn files to sync
no txn files to sync
no txn files to sync
no txn files to sync
no txn files to sync
no txn files to sync
no txn files to sync
no txn files to sync
no txn files to sync
no txn files to sync
java.net.ConnectException: Connection refused
at java.net.PlainSocketImpl.socketConnect(Native Method) at java.net.PlainSocketImpl.doConnect(PlainSocketImpl.java:351) at java.net.PlainSocketImpl.connectToAddress(PlainSocketImpl.java:213) at java.net.PlainSocketImpl.connect(PlainSocketImpl.java:200) at java.net.SocksSocketImpl.connect(SocksSocketImpl.java:432) at java.net.Socket.connect(Socket.java:529) at java.net.Socket.connect(Socket.java:478) at sun.net.NetworkClient.doConnect(NetworkClient.java:163) at sun.net.www.http.HttpClient.openServer(HttpClient.java:388) at sun.net.www.http.HttpClient.openServer(HttpClient.java:523) at sun.net.www.http.HttpClient.parseHTTP(HttpClient.java:649) at sun.net.www.protocol.http.HttpURLConnection.getInputStream(HttpURLConnectio... at com.moneydance.modules.features.netsync.Main.testKeyWithDevice(Main.java:380) at com.moneydance.modules.features.netsync.SyncSettingsWindow.selectNewDeviceFromList(SyncSettingsWindow.java:294) at com.moneydance.modules.features.netsync.SyncSettingsWindow.access$1400(SyncSettingsWindow.java:17) at com.moneydance.modules.features.netsync.SyncSettingsWindow$DeviceAdder$1.run(SyncSettingsWindow.java:319) at java.awt.event.InvocationEvent.dispatch(InvocationEvent.java:209) at java.awt.EventQueue.dispatchEventImpl(EventQueue.java:682) at java.awt.EventQueue.access$000(EventQueue.java:85) at java.awt.EventQueue$1.run(EventQueue.java:643) at java.awt.EventQueue$1.run(EventQueue.java:641) at java.security.AccessController.doPrivileged(Native Method) at java.security.AccessControlContext$1.doIntersectionPrivilege(AccessControlContext.java:87) at java.awt.EventQueue.dispatchEvent(EventQueue.java:652) at java.awt.EventDispatchThread.pumpOneEventForFilters(EventDispatchThread.java:296) at java.awt.EventDispatchThread.pumpEventsForFilter(EventDispatchThread.java:211) at java.awt.EventDispatchThread.pumpEventsForHierarchy(EventDispatchThread.java:201) at java.awt.EventDispatchThread.pumpEvents(EventDispatchThread.java:196) at java.awt.EventDispatchThread.pumpEvents(EventDispatchThread.java:188) at java.awt.EventDispatchThread.run(EventDispatchThread.java:122) no txn files to sync
java.net.ConnectException: Connection refused
at java.net.PlainSocketImpl.socketConnect(Native Method) at java.net.PlainSocketImpl.doConnect(PlainSocketImpl.java:351) at java.net.PlainSocketImpl.connectToAddress(PlainSocketImpl.java:213) at java.net.PlainSocketImpl.connect(PlainSocketImpl.java:200) at java.net.SocksSocketImpl.connect(SocksSocketImpl.java:432) at java.net.Socket.connect(Socket.java:529) at java.net.Socket.connect(Socket.java:478) at sun.net.NetworkClient.doConnect(NetworkClient.java:163) at sun.net.www.http.HttpClient.openServer(HttpClient.java:388) at sun.net.www.http.HttpClient.openServer(HttpClient.java:523) at sun.net.www.http.HttpC
Any assistance would be greatly appreciated.
11 Posted by stuff on 15 Jul, 2012 03:19 PM
Change your phone name to something simple, all letters, like "myphone" and see if that makes a difference. It did for me. That said, the phone app is completly buggy and often wipes out information within your file on your computer. I don't use the phone app anymore.
Ron
12 Posted by Scott Meehan on 15 Jul, 2012 04:04 PM
Hi lydija,
Is that log from trying to sync via Wifi or Dropbox?
Scott Meehan
Moneydance Support
13 Posted by lydija.dahl on 15 Jul, 2012 10:02 PM
wifi - I rebooted this morning (phones, computer) and it worked - not sure what's different.
L
LYDIJA J DAHL | [email blocked] | P: 403.612.5399
IMPORTANT NOTICE: This message is intended for the individual or entity to which it is addressed and may contain information that is privileged, confidential, and/or exempt from disclosure under applicable law. If you are not the intended recipient, you are hereby notified that copying, forwarding or other dissemination or distribution of this message is prohibited and that taking any action in reliance on the content of this message is to be avoided. Should you receive this e-mail in error, please notify the sender immediately via e-mail or call (403) 612-5399 and delete this message from your system. Thank you.
14 Posted by Scott Meehan on 16 Jul, 2012 12:33 AM
Hi lydija,
Glad to hear that it's working now! With computes, sometimes reboots fix the unfixable for unknown reasons.
Please let us know if we can be of further assistance!
Scott Meehan
Moneydance Support
Scott Meehan closed this discussion on 16 Jul, 2012 12:33 AM.