Account balances do not show on the apps

Gary's Avatar

Gary

09 Mar, 2024 10:57 PM

When I open and sync the file on the app I can see the accounts and transactions in the accounts but it does not show the amount for the transaction or account balances

  1. Support Staff 1 Posted by Ethan on 10 Mar, 2024 02:31 AM

    Ethan's Avatar

    Hello,

    Can you attach a screenshot of what you are seeing? If you're not sure how to take a screenshot, please see http://www.take-a-screenshot.org/

    Ethan
    Infinite Kind Support

  2. 2 Posted by Gary Plutta on 31 Mar, 2024 04:47 PM

    Gary Plutta's Avatar

    Ethan,
    Please find the screen shot attached.

    Thank you
    Gary

    On Sat, Mar 9, 2024 at 9:31 PM Ethan <[email blocked]>
    wrote:

  3. Support Staff 3 Posted by Ethan on 01 Apr, 2024 01:47 AM

    Ethan's Avatar

    Hello Gary,

    How strange. I notice in the left column for your accounts it appears to say currency error instead of the account balance. On your desktop system, could you please find your errlog.txt file and attach it to your reply? This should give more information about whatever is happening with your data file.

    If you're using Mac OS X, it should be located at one of these locations within your Home folder:

    ~/Library/Containers/com.infinitekind.MoneydanceOSX/Data/Library/Application Support/Moneydance/errlog.txt

    or:

    ~/Library/Application Support/Moneydance/errlog.txt

    If you have any trouble finding your Home Library folder, open Finder, select Go -> Go to Folder -> from the menu bar, and copy and paste in:

    ~/Library

    This should pull up your local Library folder.

    If you're using Windows, it should be located at:

    C:/Users/(yourusername)/.moneydance/errlog.txt

    If you're using Linux, it should be located at:

    /home/(yourusername)/.moneydance/errlog.txt

    Ethan
    Infinite Kind Support

  4. System closed this discussion on 01 Jul, 2024 01:50 AM.

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