why has one of my accounts disappeared from my iphone

jojo's Avatar


08 Apr, 2024 06:21 AM

One of my credit card accounts has disappeared from my synced iphone but is still on my laptop

  1. 1 Posted by dwg on 08 Apr, 2024 06:30 AM

    dwg's Avatar

    Check to make sure the account has not been marked inactive on the laptop.

  2. Support Staff 2 Posted by Maddy on 08 Apr, 2024 08:31 AM

    Maddy's Avatar

    Hi Jojo,

    I can see you’ve received a reply from one of our knowledgeable Moneydance customers. To add to this useful information I thought it's worth mentioning that to achieve this, from within Moneydance, you should navigate to Account->Edit Account, uncheck the Inactive box as outlined here. You may need to restart Moneydance for the changes to take place.

    I hope this information is helpful. Please let us know if you have further questions or need more assistance.

    Maddy, Infinite Kind Support

  3. 3 Posted by jojo on 09 Apr, 2024 06:45 AM

    jojo's Avatar

    Hi Maddy
    I have just done as suggested however the account wasn't inactive. I did notice, however that the box hide from summary if zero was ticked and I had put in a transaction that took it to zero. I have now unticked that box and it has reappeared.
    Many thanks

  4. 4 Posted by dwg on 09 Apr, 2024 07:01 AM

    dwg's Avatar

    A less common cause but it has the same effect.

  5. 5 Posted by jojo on 09 Apr, 2024 07:05 AM

    jojo's Avatar

    Thanks for your help, dwg.

    From: dwg <[email blocked]>
    Sent: Tuesday, April 9, 2024 8:02 AM
    To: [email blocked]
    Subject: Re: why has one of my accounts disappeared from my iphone [Syncing
    Moneydance with iPhone, iPod Touch, iPad, and Android Devices #18133]

  6. Maddy closed this discussion on 09 Apr, 2024 08:09 AM.

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