iPhone app no longer syncs with changes made on Mac Desktop

Tom's Avatar

Tom

03 Jun, 2024 11:23 AM

Recently my iPhone app stopped syncing with changes made on Mac Desktop. Strangely, the Desktop will reflect changes made on the app. I've tried deleting the app and reinstalling, deleting files. Nothing has worked.

I'm bummed. I've used Mondaydance for probably a decade plus but think I might have to switch to something else.

  1. 1 Posted by Stuart Beesley ... on 03 Jun, 2024 11:51 AM

    Stuart Beesley (Mr Toolbox)'s Avatar

    Toolbox extension
    Update mode
    Advanced tools
    Force a refresh / PUSH of local dataset to Sync
    Wait 10 mins
    Restart
    Restart mobile app
    test again

  2. 2 Posted by Tom on 04 Jun, 2024 10:53 AM

    Tom's Avatar

    No fix. Required updating to newest MD release

  3. 3 Posted by Tom on 02 Aug, 2024 07:39 AM

    Tom's Avatar

    UPDATE! Moneydance will now only update the app by quitting and restarting the Desktop version. Not great functionality!

  4. 4 Posted by derekkent23 on 02 Aug, 2024 08:11 AM

    derekkent23's Avatar

    I am not support staff, just a user.
    Hi Tom

    What version of Moneydance are you running e.g. 2024.2(5118)
    What Moneydance Sync Method are you using e.g. Dropbox Folder.

  5. 5 Posted by Tom on 02 Aug, 2024 12:51 PM

    Tom's Avatar

    @derekkent23 Yes, I'm on v 2024.2(5118) with Dropbox. I had to update as the previous version stopped syncing at all. Now it syncs after I quit the desktop and restart it (which takes much longer than it used to)

  6. 6 Posted by derekkent23 on 02 Aug, 2024 01:17 PM

    derekkent23's Avatar

    I am not support staff, just a user.
    Hi Tom

    If Dropbox Connection then set up syncing again using Dropbox Folder after you install Dropbox Client on your computer. Then disconnect you iPhone and reconnect to new listed Data Set.

    Hope this helps.

  7. 7 Posted by Terry Lange on 05 Aug, 2024 02:38 AM

    Terry Lange's Avatar

    Having the same issue except I am syncing with iCloud. Tried the fix above and that did not work. Running Moneydance Version 2024.1(5118)

  8. 8 Posted by derekkent23 on 05 Aug, 2024 06:47 AM

    derekkent23's Avatar

    I am not support staff, just a user.
    Hi Terry

    Many user have reported that the latest Mac operating system has broken Moneydance iCloud syncing. Set up syncing on your computers again using a free Dropbox account, install Dropbox client and use Moneydance sync method Dropbox Folder. If you are using mobile devices disconnect then and then reconnect to the new synced file.

    Hope this helps.

  9. 9 Posted by Tom on 08 Sep, 2024 11:16 PM

    Tom's Avatar

    This comment was split into a new private discussion: iPhone app no longer syncs with changes made on Mac Desktop

    Update! The solutions above did not work. Only way to sync is to quit the desktop app (which takes 2-3 minutes as it "syncs") and reopen. Must do this every time to align data between phone and desktop on Mac.

  10. 10 Posted by dtd on 08 Sep, 2024 11:45 PM

    dtd's Avatar

    @Tom - In all this time you've never said how you sync, icloud or dropbox folder, or something else. You also have never informed this forum of what Mac OS you are using. Sonoma or something else?

    Also, did you ever actually try Stuart's Toolbox extension fix? Your response was simply....
    No fix. Required updating to newest MD release [which isn't that informative]

    It requires information from you beyond "I may have to quit using MD" and "No fix" and "Not great functionality" to help you.

    @Terry - the issue is iCloud if you are running under Sonoma.

  11. 11 Posted by Terry Lange Jr. on 09 Sep, 2024 12:30 AM

    Terry Lange Jr.'s Avatar

    Thank you. I have switched from iCloud to Dropbox for syncing and no issues. I would hope to be able to return to iCloud for syncing eventually if they can fix whatever the issue is.

    Thank you

  12. 12 Posted by Tom on 09 Sep, 2024 01:11 AM

    Tom's Avatar

    @dtd Note my comment on Aug 20 about Dropbox and MD version.Tried the aforementioned fix with no success as mentioned on Jun 4. There was no ask of my OS, but it's Sonoma.

  13. 13 Posted by dwg on 09 Sep, 2024 01:52 AM

    dwg's Avatar

    The issue is that Apple have made changes to how iCloud syncing works. These changes are not really suited to an application that uses incremental changes to keep other machines in sync with changes made locally. The result is slow performance.

    I doubt that Apple would see this as a problem, they want iCloud to work the way they want it to, if it doesn't suit an applications requirements it is not their problem.

    Moneydance cannot be changed to suit the way Apple iCloud works on Sonoma because that would then defeat what the software trying to achieve.

    In short iCloud is now not designed as a general purpose syncing solution, it seems Apple have gone down the "smart" syncing solution, with technology like on demand syncing.

  14. 14 Posted by dtd on 09 Sep, 2024 06:20 AM

    dtd's Avatar

    @Tom - I see no response on Aug 20.
    And I still see no response of further information on helping us help you (other than "it's sonoma"

    given that bit of info- move from icloud to dropbox folders.

  15. 15 Posted by Tom on 09 Sep, 2024 10:08 AM

    Tom's Avatar

    Sorry, Aug 2 not 20, where I mention I already use DropBox. I tried derek's solution that followed to no avail.

    It's fine, we can close this thread

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