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iOS App / Split Transactions

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Timppa

01 Oct, 2024 12:38 PM

I've shared this behavior in other threads. There seems to be a major bug/glitch in the iOS app vis-à-vis transactions with splits. It works great for single account transactions. It usually works okay for two split transactions. Three or more and I almost always see very strange behavior.

Example transaction, Verizon Wireless Payment on a credit card account, total of $170.20, initially entered on the computer and split as follows:

Expense:Family:Brother's Phone - 51.35
Expense:Family:Mom's Phone - $36.23
Expense:Utilities:Phone $50.95
Receivables:Partner:Bills $55.00
Income:Credit Card Rewards $23.33 (payment)

If I edit any one of these splits on the mobile app, it changes other splits. Say I change the last line from a $23.33 payment to a $5.00 one. This change is properly recorded but the very first split, "Expense:Family:Brother's Phone" changes from a $51.35 charge to a $55 payment, seemingly copying the value from the second to last split and changing from a charge to a payment. Now the total transaction is $82.18.

I never touch the split that changes for no apparent (to me) reason.

When I review the transaction prior to committing it, the splits are correct as I entered them, the change only happens when I tap "Save" and go back to the account register.

This is just one example. It doesn't always happen exactly this way, where Split #1 copies from Split #4. It seems to be random but does happen almost without fail when creating or editing a transaction on mobile that has more than two splits. One split that I'm not touching will copy values from another one and change from payment to charge or vice versa.

If memory serves, I do not think I've seen it happen on a transaction with only two splits, and it has never happened on a single/non-split transaction.

Additionally, I've seen it in both a Dropbox and an iCloud sync configuration. The underlying sync method does not seem to affect the behavior. I believe it's a UI glitch.

1. Support Staff 1 Posted by Maddy on 01 Oct, 2024 12:52 PM

   

   Hi,
   We are sorry to hear about the problem you have encountered.

   In order to determine what might be causing the problem, please can you send us your Moneydance error logs?

   They are saved on your computer as an errlog.txt file.

   You can get to your error logs as follow:

   1) navigate to Help->Console Window to show the console log in a window

   or

   2) in the Finder, press ⌘⇧G and then copy and paste ~/Library/Containers/com.infinitekind.MoneydanceOSX/Data/Library/Application Support into the field and press enter/return.

   At that point the finder will show an internal folder containing the errlog.txt file which includes the log.

   Finally you can paste the full content to your next reply.
   To add an attachment to this thread, please click on the "Browse" button.

   ---

   Alternatively:

   when you are in register view, navigate to Help/Moneydance->Console Window.

   At the bottom left of the window you should see a round symbol and a downwards arrow.

   Click the arrow and choose: File and Folders->Console log->Show file location.

   In the following window you should see a file called error log, you can open the file and copy the content in your next reply or add it as an attachment (whichever is easier)

   --
   Maddy, Infinite Kind Support

   • Edit

2. 2 Posted by Timppa on 01 Oct, 2024 01:07 PM

   

   How are error logs from desktop going to provide value troubleshooting an issue with the iOS app?

   This mobile app glitch manifests independently of desktop.

   I am not willing to provide desktop logs containing PII on a public thread and am not ready to mark this thread as private. I would like to know if others are experiencing this same issue.

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3. 3 Posted by The Cappuccino ... on 03 Oct, 2024 01:48 PM

   

   Yes, I get this too - and have had for a couple of years. It's very annoying.

   Agree with OP - it's only on mobile app for iphone.

   • Edit

4. Support Staff 4 Posted by Maddy on 04 Oct, 2024 08:16 AM

   

   @ All

   We are sorry to hear about the problem you have encountered.

   You can download and install the latest iOS mobile app here. The latest iOS mobile app version is v2.37.
   Hopefully this will help solving the problem for you.

   Please keep us posted on your progress, Thank you!

   --
   Maddy, Infinite Kind Support

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