iPhone sync

Peter Granoff's Avatar

Peter Granoff

07 Sep, 2011 03:28 AM

Running Mac OS 10.6.8. iPhone 4 and latest version of app, Moneydance 2010r3 (757). Sync worked intermittently, now can't get it to function at all. Verified Firewall allowing connections - tried with both on and off. Removed network sync extension, quit, relaunched, reinstalled. Sees the device, but won't accept the key. Tried entering key with caps and without, with spaces and without, checked for accurate entry, checked again, checked again. What now? New network key?

  1. 1 Posted by Jon Hoover on 07 Sep, 2011 06:36 PM

    Jon Hoover's Avatar

    Hi Peter,
    Hi,
    We are aware that syncing for the Moneydance iphone/ipad app is not working well on some of our customer's network configurations. We apologize to those who have been affected by this. We have made it our top priority to redesign the syncing mechanism to address these issues.

    The next release of the app will include a syncing mechanism that is immune to issues with local network and router configurations.

    The new syncing mechanism will work in any network configuration and will not require both the desktop and device apps to be running at the same time. In addition, you will be able sync anywhere you have internet access.

    We are excited to roll out this fall an app with bulletproof connectivity that maintains the same standards of security and reliability you've found in the desktop version of Moneydance.

    We appreciate the patience that the Moneydance community who is affected by syncing issues has given us to figure out the best new implementation.

    Sincerely,
    Jon Hoover, Moneydance Support

  2. 2 Posted by Peter Granoff on 07 Sep, 2011 06:50 PM

    Peter Granoff's Avatar

    Thanks Jon. I was able to resolve this issue, it appears, by uninstalling MD on the iphone, then reinstalling. That generated a new access key which seems to have resolved the problem.

  3. Jon Hoover closed this discussion on 07 Sep, 2011 07:17 PM.

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