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Syncing issues

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Oleva

03 Jan, 2025 09:47 PM

I am trying to sync my computer with my iPhone. I even deleted the app and reinstalled it. It says it is syncing but nothing that I have added today on the computer is showing up on the app. Therefore, the balance, etc is wrong. Please let me know how to fix this. I have tried everything that I can think of.

1. 1 Posted by Oleva on 03 Jan, 2025 09:58 PM

   

   Wanted to add that I upgraded my phone and that is when the syncing issue started.

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2. Support Staff 2 Posted by Maddy on 04 Jan, 2025 12:16 PM

   

   Hi Oleva,
   We are sorry to hear about the problem you have encountered.

   In order to determine what might be causing the problem, please can you provide the information below:

   • Which version and build of Moneydance are you using? To check, open Moneydance and select Moneydance/Help --> About Moneydance

   • Can you let me know which operating system you're running on your computer?

   • Is your data file stored in the default location in your computer?

   Please note: if you are syncing your data with a mobile device, or another system - you should NOT move your data file to a shared folder location, like Dropbox. The file should remain on your local system if your data is being synced or shared, as outlined here.

   • When you navigate to File->Syncing which sync method do you have selected? Dropbox Folder, Dropbox Connection, other?

   Thank you

   --
   Maddy, Infinite Kind Support

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