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sync issue after upgrading to MD.3.5214

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luca

31 Jan, 2025 06:36 PM

Hello,
after upgrading to 3.5214, Moneydance stopped the bidirectional syncing. It syncs only from iOS app to MacOS App and not form Mac to iPhone.
Let me know if you need further details.
I hope you can fix it asap.
iOS 18.3
MacOS 15.3

1. 1 Posted by luca on 01 Feb, 2025 02:14 PM

   

   In addition I can tell you that between two Macs the sync works bidirectionally.
   Only from MacOS app to iOS app it doesn't work ( from iOS to MacOS it works ).

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2. 2 Posted by dtd on 01 Feb, 2025 08:25 PM

   

   @luca - there have been a couple reports of what you are seeing. This is being looked into by Moneydance starting yesterday.

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3. 3 Posted by luca on 01 Feb, 2025 09:28 PM

   

   “happy” to know that even other users reported it :-)
   Waiting for the fix release.

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4. 4 Posted by dtd on 01 Feb, 2025 09:46 PM

   

   Assuming you are using iCloud syncing, dropbox sync works fine on the mac. Correct?

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5. 5 Posted by luca on 01 Feb, 2025 10:00 PM

   

   Yes, sorry I missed to specify that I currently use iCloud sync method.

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6. 6 Posted by luca on 01 Feb, 2025 10:03 PM

   

   I would like to continue to use iCloud Sync and furthermore with the latest releases it seems that the annoying issue with low responsive inputs it seems to be fixed :clap::clap:

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7. 7 Posted by dtd on 01 Feb, 2025 11:54 PM

   

   but which is one reason for a possible bug - i.e. the fixes to low response could always have a repercussion - so needs to be checked.

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8. 8 Posted by luca on 02 Feb, 2025 08:39 AM

   

   Thank you!

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9. Support Staff 9 Posted by Sean Reilly on 03 Feb, 2025 12:55 PM

   

   Hi Luca, I think I've found the cause of the problem and fixed it in alpha build 5216. However to correct it in your data set I think I might need to make a manual fix. Would you be open to doing a screen sharing session so that I can check your file (not the contents, just the encrypted MD files on your drive) and manually restore the missing data?

   If that would be ok, can you choose a date and time from the following link that works best for you? https://calendly.com/tikhelp/30min

   Thanks,
   Sean

   --
   Sean Reilly
   Developer, The Infinite Kind
   https://infinitekind.com

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10. 10 Posted by luca on 03 Feb, 2025 01:37 PM

    

    Thank you Sean for your support and happy to know you found and fixed the issue!
    I confirmed our screen sharing meeting for this late evening today.
    See you later.
    L.

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11. 11 Posted by luca on 03 Feb, 2025 09:28 PM

    

    Hello Sean, I'm ready for our scheduled screen sharing appointment. Let me know how to start it

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12. Support Staff 12 Posted by Sean Reilly on 04 Feb, 2025 10:35 AM

    

    Hi Luca,

    Thanks for doing the screen sharing session last night. I've found the problem that we discovered and have included a fix in the next preview version of Moneydance, build 5217, which is now available for download on the preview page: https://infinitekind.com/preview

    Thanks again for your help!

    Sean

    --
    Sean Reilly
    Developer, The Infinite Kind
    https://infinitekind.com

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13. 13 Posted by luca on 04 Feb, 2025 12:59 PM

    

    Thank you Sean, later today I’ll install the updated app and I’ll give you a feedback.
    Happy to be helpful on your work on solving this issue. When I was younger I’ve been programmer and I’m still curious on software :stuck_out_tongue_closed_eyes:.
    Kindly
    L.

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14. 14 Posted by luca on 04 Feb, 2025 03:58 PM

    

    Hello Sean, it looks like working well. Thank you for your prompt support on solving this little issue! L.

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15. Support Staff 15 Posted by Maddy on 04 Feb, 2025 04:06 PM

    

    Thank you for reporting back, Luca!

    We are glad Moneydance seems to be working as expected now.

    I'll close this discussion for now, but please don't hesitate to get back in touch, if you need further assistance.

    --
    Maddy, Infinite Kind Support

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16. Maddy closed this discussion on 04 Feb, 2025 04:06 PM.