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moneydance sync not working

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Randy

20 Mar, 2025 02:32 PM

I was using dropbox to sync from android phone. Quit working.

1. Support Staff 1 Posted by Maddy on 20 Mar, 2025 03:48 PM

   

   Hi Randy,
   We are sorry to hear about the problem you have encountered.

   Can you navigate to the desktop version and navigate to File->Syncing->Don't Sync?
   Close Moneydance on your computer.

   On your Android phone select and hold the Moneydance mobile app icon and uninstall the app.
   If you are a Beta Tester, leave the program (for now) by navigating to this page on your phone and click on "Beta Sign up**.

   Then navigate to Play Store on your phone and re-install the Moneydance mobile app.

   ---

   Finally, set up sync anew!

   • Launch Moneydance again on your computer and open the file you wish to sync.

   • Navigate to File->Syncing and choose your preferred sync method.

   • Click on Show Passphrase and take note of it (You will need to enter the same later, on the mobile app)

   Launch the mobile app and choose the same file as your computer.
   Enter your Password to match the Passphrase on your computer.

   Finally, enter a "dummy"" transaction on each device and allow a few seconds for them to sync. They should display exactly the same transactions.

   I hope this information is helpful. Please let us know if you have further questions or need more assistance.

   --
   Maddy, Infinite Kind Support

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