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Android app is not finding the Dropbox folder

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1. 31 Posted by Jed on 29 Jan, 2026 07:27 AM

   

   Much the same here, app has stopped syncing.

   I'd previously used the beta version, but stopped because of syncing problems just like this.

   Following the advice above, I've uninstalled and then reinstalled using the (new) beta version. I get a message that "Moneydance is performing an initial sync...". That was six hours ago.

   How to put things right?

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2. 32 Posted by Michael Etale on 29 Jan, 2026 09:19 AM

   

   I am also experiencing the same issue.

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3. Support Staff 33 Posted by Maddy on 29 Jan, 2026 11:00 AM

   

   In order to determine what might be causing the problem, please can you provide the information below:

   • Which version and build of Moneydance are you using? To check, open Moneydance and select Moneydance/Help --> About Moneydance

   • Which version of the Moneydance Android app are you using?
     To check, press and hold the app icon, tap App info, and scroll to the bottom to see the version number.

   • Can you let us know which operating system you're running on your computer?

   • Is your data file stored in the default location?

   Please note: if you are syncing your data with a mobile device, or another system - you should NOT move your data file to a shared folder location, like Dropbox. The file should remain on your local system if your data is being synced or shared, as outlined here.

   • When you navigate to File->Syncing which sync method do you have selected? Dropbox Folder or Dropbox Connection?

   • When you navigate to Moneydance > Settings/Preferences > Network, is the feature "Sync data with mobile devices" selected?

   • Finally, is your most recent data showing on your phone or on your computer?

   Thank you

   --
   Maddy, Infinite Kind Support

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4. 34 Posted by Jed on 29 Jan, 2026 12:56 PM

   

   Thank you Maddy

   Further to my message sent at Jan 29, 2026 @ 03:27 PM and your reply thereto:

   Moneydance version is 2024.4(5253) indicated as latest version.

   Moneydance Android App is 2025 (build 20250323) downloaded from PlayStore beta

   Computer system is Windows 10

   Yes, Moneydance data file is in the default location and is not in a shared folder location

   Syncing method is Dropbox Folder

   I can find no option "Sync data with mobile devices" under Moneydance>Preferences>Network

   Most recent data is on my computer.

   Please note that when I run the app I get a message
   "Sync Error: unable to resolve host "api.dropboxapi.com". No address associated with hostname."

   Thank you for any help you can give.

   Jed

   • Edit

5. Support Staff 35 Posted by Maddy on 29 Jan, 2026 01:22 PM

   

   You could try switching the sync method for now.

   Please follow the steps below:

   From your computer: Launch Moneydance and navigate to File->Syncing
   Choose Don't Sync and close Moneydance.

   From your mobile devices: Launch the mobile app and select Settings->Syncing via Dropbox->Disconnect. Restart your devices!

   • Launch Moneydance again on your computer and open the file you wish to sync.

   • Navigate to File->Syncing and choose Dropbox Connection.

   With "Dropbox Connection" Moneydance uses the Dropbox API to talk to the Dropbox service directly. So, although you don't need to have Dropbox actually installed on your computer, you do need to be online when Moneydance is running in order for changes to be synced.

   Launch the mobile app and choose the same file as your computer.
   Enter your Password to match the Passphrase on your computer.

   Finally, enter a "dummy"" transaction on each device and allow a few seconds for them to sync. They should display exactly the same transactions.

   Please keep us posted on your progress, Thank you!

   ---

   Note: An update for the mobile app should be released soon.

   --
   Maddy, Infinite Kind Support

   • Edit

6. 36 Posted by drsurya69 on 29 Jan, 2026 02:16 PM

   

   Morning, I have the same issue. Running MD 2020.2 on my PC and the app on 2 android phones. I tried the steps above switching to Dropbox Connection but didn't work. When I open MD on my phone I don't get to select a file, one is already open and it says last sync: Wed Jul 2 at 02:33pm. On my wife's phone, same issue but the file says last sync Tue Oct 21 at 04:20 pm. Everything was working fine until a few days ago. I tried uninstalling and reinstalling the app on both phones, same issue. When I go on the apps and disconnect from dropbox then reopen, it just says no folders found. I then uninstall/reinstall and the same old files open up. Do you have another suggestion? Would updating MD solve the problem? Thanks!

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7. 37 Posted by Jed on 29 Jan, 2026 02:21 PM

   

   Re message by Maddy on Jan 29, 2026 @ 09:22 PM

   Thank you, that seems to have solved the problem for me.

   I await the update for the mobile app.

   Jed

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8. Support Staff 38 Posted by Maddy on 29 Jan, 2026 02:42 PM

   

   Thank you for reporting back, Jed
   I'm glad it worked for you.
   I’ll make sure to keep you updated as soon as the new release is out.

   --
   Maddy, Infinite Kind Support

   • Edit

9. 39 Posted by Michael Harris on 29 Jan, 2026 03:10 PM

   

   Hi Maddy,

   1. Samsung S22U Mobile Phone: Android version 16
      MD Android Version: 2022.2 (downloaded from G Play)

   2. Samsung Galaxy Tab S6: Android version 12
      MD Android Version: 2022.2 (downloaded from G Play)

   3. ThinkPad: Windows 10 Pro
       a. Current Installed MD Desktop Version: 2024.4 (5253)
           Note: I was running version 2023.3 (5064) when the sync broke and
   upgraded to see if it would fix it.

       b. Data Files are Stored in Default Location: C:\Users\mdkha\.moneydance
           Note: I have 2 files MBH2023 (old no longer in use) and MBH2024
   (most current & in use)
                     Both are selectable on the desktop
                     Neither appear in the Android version

       c. Dropbox Syncing Method: Dropbox Connection
            Note: Confirmed that the directories are in Dropbox as they were
   previously and the modify dates are
                    corresponding to the dates in which I am posting
   transactions to the MBH2024 file.
                    (https://www.dropbox.com/home/.moneydancesync/.../v3
   trunk-...mdtxn)

       d. There is NO Moneydance>Settings/Preferences>Network "Sync data with
   mobile devices" option on the desktop.

   4. The most recent data is showing on my computer and is NOT showing on my
   mobile phone or tablet.
        I did notice that with each uninstall/reinstall of the Android app the
   same old data appears and requires deleting
        the data and cache on the phone and tablet EVERYTIME (before the Link
   to Dropbox button appears) as if the app
        is retaining the old data somewhere that I am not able to
   delete/reset.

   Thank you for your attention to this matter. It is appreciated.
   Michael

   On Thu, Jan 29, 2026 at 6:00 AM Maddy <[email blocked]>
   wrote:

   • Edit

10. Support Staff 40 Posted by Maddy on 29 Jan, 2026 03:27 PM

    

    @Michael

    Firstly, you should instal version 2025 of the Android mobile app and use the Toolbox force sync feature from the desktop version

    Locate and hold the current Android mobile app, then choose "uninstall"

    Download version 2025 here - at bottom right of the page, or via Google Play.

    You can subscribe to the Google Play services beta using a web browser, or directly through your device.

    After you've signed up, it will be automatically downloaded on all devices using the Google account you signed up with. After re-starting your device, you will be running the beta version.

    Finally, you can turn on automatic updates, as follow:

    • Open Google Play.

    • Tap the icon with three horizontal lines on the top-left.

    • Tap Settings.

    • Tap Auto-update apps.

    ---

    Then, launch Moneydance on your computer and open the file you wish to sync.

    • Navigate to Extensions->Manage Extensions and install the Toolbox.

    • Launch the Toolbox and select Update Mode.

    • Menu Advance Options

    Force reset/push sync data.

    Wait 10 mins.

    Restart Moneydance.

    Then restart the devices you are syncing with in turn

    ---

    Note: An update for the mobile app should be released soon.

    Please keep us posted on your progress, Thank you!

    --
    Maddy, Infinite Kind Support

    • Edit

11. 41 Posted by Michael Harris on 29 Jan, 2026 04:57 PM

    

    Hi Maddy,

    All steps worked like a charm!
    Tested on both devices and the sync now works.

    Thanks again for your help!!
    Michael

    On Thu, Jan 29, 2026 at 10:27 AM Maddy <[email blocked]>
    wrote:

    • Edit

12. Support Staff 42 Posted by Maddy on 29 Jan, 2026 05:06 PM

    

    Thanks for following up, Michael!
    I'm very pleased to hear that everything is sorted now.

    I’ll make sure to keep you updated as soon as the new release is out

    --
    Maddy, Infinite Kind Support

    • Edit

13. 43 Posted by Hilly on 29 Jan, 2026 05:09 PM

    

    Upgraded to Beta and everything is now working. Not the easiest to find to install as it did say that I would get an email with a link (I didn't), but the next time I looked there was an install button. Also, as has been mentioned earlier, there is no option for a PIN.

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14. Support Staff 44 Posted by Maddy on 29 Jan, 2026 08:14 PM

    

    @Hilly Thank you for your patience!
    Please rest assured that an update for the mobile app should be released soon.

    --
    Maddy, Infinite Kind Support

    • Edit

15. 45 Posted by cabwright60 on 29 Jan, 2026 10:06 PM

    

    I have had a similar nonsyncing problem,

    I have uninstalled and reinstalled the mobile app, linked it to my dropbox account, but at the point at which it says "Choose a data set" the screen says "money found the files below syned to your Dropbox account. Please select the file you'd like to sync on this device" - but there are no files to choose. ( same as reported by drsurya69 on Jan 29, 2026 @ 02:16 PM)

    As a result i have no way of recording transactions on the hoof - and I rely on that heavily.

    ( I run version 2024.4 (5253) on my desktop, and use Android for the mobile app)

    • Edit

16. 46 Posted by Chris S on 29 Jan, 2026 11:00 PM

    

    Hi I have the same problem which I have solved following your recommendation to install the 2025 version of the App. Thank you.

    I am concerned that the 2025 version lacks a pin lock. Will this be corrected in the near future or will there be a patch for the older version of the App?

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17. 47 Posted by dwg on 29 Jan, 2026 11:19 PM

    

    In relation to versions, TIK does not release patches, it is always a new version/build of the software.

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18. 48 Posted by terry.allen64 on 30 Jan, 2026 02:04 AM

    

    After installing version 2025, everything appears to be working again. Here's hoping it stays that way until the next release.

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19. 49 Posted by kcplatzer on 30 Jan, 2026 02:19 AM

    

    I have the same problem. My android devices will not update. They all say no files found and I cannot get past this to open the app.

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20. 50 Posted by chrisbaxter001 on 30 Jan, 2026 02:11 PM

    

    Same issue, followed Maddy's advice on post #40 and eventually got a working and syncing Android app. Before I continued following the Toolbox 'Force reset/push sync data', I waited until the V3 folder in Dropbox cleared, this took the better part of 90 minutes plus. Then I restarted MB, then the Android app and everything appeared.

    Maddy: got to question why did this happen?

    • Edit

21. Support Staff 51 Posted by Maddy on 30 Jan, 2026 02:37 PM

    

    @All

    Unfortunately, we’re aware of this issue, and not even the current Beta seems to fully resolve it.
    That being said, please be assured that a fix has already been included in the updated Android mobile app, which should become available within the next few days.

    Thank you for your patience, and we sincerely apologise for the inconvenience this has caused.

    --
    Maddy, Infinite Kind Support

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22. 52 Posted by jeffcarp on 30 Jan, 2026 03:13 PM

    

    @Maddy, should we stay registered for the Android beta app to receive the update?

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23. Support Staff 53 Posted by Sean Reilly on 30 Jan, 2026 03:18 PM

    

    Hi @jeffcarp, yes I would stay on the beta and you should get the update within a day or two.

    Thanks,
    Sean

    --
    Sean Reilly
    Developer, The Infinite Kind
    https://infinitekind.com

    • Edit

24. 54 Posted by drsurya69 on 30 Jan, 2026 03:47 PM

    

    Good morning. I signed up for the Beta and then downloaded the app. On
    opening, it says Scanning Sync folder, then starts to Process 71249
    updates. At some point it finished but there was no file in the app, just
    a blank page. Will the Beta update solve this issue or does it look like I
    have another issue going on? I'm currently using MD 2020.2. Will updating
    MD help? Thanks for your help.

    • Edit

25. Support Staff 55 Posted by Maddy on 30 Jan, 2026 03:56 PM

    

    @[email blocked]

    Which sync method are you using?
    Dropbox Folder or Dropbox Connection?

    --
    Maddy, Infinite Kind Support

    • Edit

26. 56 Posted by Chris Stewart on 30 Jan, 2026 03:59 PM

    

    Hi Maddy

    I was using Dropbox folder.

    Best Wishes: Chris

    ________________________________

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27. 57 Posted by David Duong on 30 Jan, 2026 04:07 PM

    

    Dear Maddy,

    If I may: bugs happen, it's the nature of the business. We were all
    panicked because Moneydance is an AWESOME app and once you start to use it,
    you can't do without it anymore.

    Keep up the good work!!

    Cheers

    Regards / Cordialement

    David Duong

    SAMS Accredited Marine Surveyor

    Bureau Veritas Surveyor

    www.stmartinmarinesurveyor.com

    Cell +590 690 885 688

    This message contains confidential information and is intended only for the
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    On Fri, Jan 30, 2026, 10:37 Maddy <[email blocked]> wrote:

    • Edit

28. 58 Posted by drsurya69 on 30 Jan, 2026 04:08 PM

    

    This comment was split into a new private discussion: Android app is not finding the Dropbox folder

    Hi Maddy, currently i have Dropbox Connection on my PC. I tried to follow
    the instructions you had posted earlier about switching to Dropbox
    Connection but it didn't seem to work for me. I un and reinstalled the app
    and then it showed a very weird screen with accounts labeled oddly. When I
    opened MD on my PC it then showed the same screen (see attached). I then
    loaded the file from 29 Jan back in as that was the last "clean" file.
    Thanks for any assistance you can provide.

    On Fri, Jan 30, 2026 at 10:56 AM Maddy <[email blocked]>
    wrote:

    • Edit

29. 59 Posted by cabwright60 on 30 Jan, 2026 05:15 PM

    

    Dear Aditya

    I followed the same instructions and had the same problem as you; seemingly rogue accounts, all with zero balances.

    As it was, all the other balances were correct, and so I just deleted the rogue one. The mobile app updated as well, shortly afterwards. No problems since then

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30. 60 Posted by Carlos on 02 Feb, 2026 04:20 PM

    

    Same Problem , Android app stop syncronising about January 20 it connects with dropbox but shows no file to syncronize.. I understand that it is a problem in the app and this will be fixed with an update, please let us know if it will be a regular update or a new app and if we have to do something especial

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