Can't sync

Rodney 's Avatar


29 Oct, 2011 05:49 PM

I just loaded the latest version of money dance to my mac and now it won't sync with my md iPad application. It asks me for a network key and I don't know what that is or where to find it.

Thanks for your help


  1. 1 Posted by Jon Hoover on 30 Oct, 2011 01:44 AM

    Jon Hoover's Avatar

    Hi Rodney,
    Please see the second post here for instructions on what to do:
    Please let us know if you have any more questions.
    Jon Hoover, Moneydance Support

  2. 2 Posted by Chris Noon on 26 Jan, 2012 02:03 PM

    Chris Noon's Avatar


    I'm having a similar problem to a lot of people on this forum. I've just managed to get my iPhone 4 syncing again, but have no idea how - I usually have to close and reopen both the programme on my PC (Windows 7) and the app on my iPhone (iOS 5.0.1). I tried adding my iPad, too; MD detects it and asks me for the key, but it doesn't think the key is valid (I triple-checked it).

    Any thoughts?!



    PS it would be really nice to have a 'sync now' button on the iPhone/iPad app, which reported back if for some reason this wasn't possible. Any chance of that?

  3. 3 Posted by Jessica Little on 26 Jan, 2012 04:21 PM

    Jessica Little's Avatar

    Hi Chris,

    What is the name of your iPad? If it has any special characters in it (like an apostrophe), try renaming it so that it only has numbers and letters, and then entering your key again.

    Jessica Little
    Moneydance Support

  4. 4 Posted by Chris Noon on 26 Jan, 2012 04:58 PM

    Chris Noon's Avatar

    Hi Jessica,

    Thanks for this suggestion. Would that affect iPads but not iPhones? I ask because my iPhone is called, imaginatively, "Christopher's iPhone", and my iPad is called, even more imaginatively, "Christopher's iPad" - yet only the iPhone works!


  5. 5 Posted by Jessica Little on 26 Jan, 2012 05:23 PM

    Jessica Little's Avatar

    Hi Chris,

    Actually, I'm surprised your iPhone works, as I believed that it affects both platforms. Neither of them should work, but that's clearly not the case. Does renaming fix the problem on your iPad?

    Jessica Little
    Moneydance Support

  6. System closed this discussion on 31 Mar, 2015 03:43 PM.

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