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phone app is not syncing anymore

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spotlitekid

28 Jan, 2026 05:06 PM

I have been using moneydance over year now, and all of a sudden it stopped syncing with my android app. I tried going into the desktop app, stop syncing and then started syncing but that didn't help.

Any suggestions?

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1. 31 Posted by David Sage on 12 Feb, 2026 08:49 PM

   

   I'm often having to close it then re-open for it to work correctly.

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2. 32 Posted by T Fung on 10 Mar, 2026 07:08 AM

   

   I'm on Android 16 and I can't download the beta version. it says my android version is not supported :(

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3. 33 Posted by derekkent23 on 10 Mar, 2026 08:26 AM

   

   I am not support staff, just a user.
   Hi T Fung

   Did you first sign up to be a Beta tester at https://infinitekind.com/preview

   Then remove your current build of the Moneydance before using you phone to go to Play Store to install the Beta build.

   Hope this helps.

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4. 34 Posted by debbierawls on 21 Apr, 2026 09:03 PM

   

   Hi Maddy,

    

   Just checking to see if the app is fixed.

    

   Thank you,

   Debbie

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5. 35 Posted by dwg on 21 Apr, 2026 10:06 PM

   

   It is still in Beta with some issues to correct before release.

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6. Support Staff 36 Posted by Maddy on 22 Apr, 2026 11:34 AM

   

   @Debbie

   You’re absolutely welcome to wait for the next public release, but if you’d like to try the new features sooner, the latest Beta version is available to install.

   We can only push a public update once two things are in place:
   • Every necessary fix has been added and confirmed in the Beta version, and • Google Play has approved the final build for public release.

   Until both of these are done, we can’t make the update available to everyone.

   --
   Maddy, Infinite Kind Support

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7. 37 Posted by blair1966 on 24 Apr, 2026 04:45 PM

   

   UPDATE: I originally wrote the post, below, but immediately after I did I decided to give it another shot and - low and behold - it worked! I don't understand what happened, but my fingers are crossed that it continues to work!

   Original post:

   I spend an entire day using A.I. to help troubleshoot this. An ENTIRE day. In the end, the "conclusion" was that it was not this app that was the problem, but something with the Dropbox app. I tried reinstalling Dropbox, but that didn't help either, so I threw my hands up in the air and walked away from it.

   And, before anyone tells me how untrustworthy A.I. can be... I already know this. I work with it everyday for PHP and SQL coding. It's incredibly helpful sometimes and incredibly frustrating (and wrong) on other days.

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8. Support Staff 38 Posted by Maddy on 24 Apr, 2026 06:03 PM

   

   Thank you for reporting back.
   I'm glad it worked.
   I'll close this discussion for now, but please don't hesitate to get back in touch, if you need further assistance.

   --
   Maddy, Infinite Kind Support

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9. Maddy closed this discussion on 24 Apr, 2026 06:03 PM.