phone app is not syncing anymore
I have been using moneydance over year now, and all of a sudden it stopped syncing with my android app. I tried going into the desktop app, stop syncing and then started syncing but that didn't help.
Any suggestions?
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1 Posted by pmslitton on 28 Jan, 2026 05:22 PM
Mine too - its never been that robust but it now doesn't detect my Dropbox at all
2 Posted by Debbie on 28 Jan, 2026 07:42 PM
My Android phone stopped syncing with Moneydance also.
Support Staff 3 Posted by Maddy on 28 Jan, 2026 08:44 PM
Hi all,
We are sorry to hear about the problem you have encountered.
In order to determine what might be causing the problem, please can you provide the information below:
Which version and build of Moneydance are you using? To check, open Moneydance and select Moneydance /Help--> About Moneydance
Which version of the Moneydance Android app are you using?
To check, press and hold the app icon, tap App info, and scroll to the bottom to see the version number.
Can you let us know which operating system you're running on your computer?
Is your data file stored in the default location?
Please note: if you are syncing your data with a mobile device, or another system - you should NOT move your data file to a shared folder location, like Dropbox. The file should remain on your local system if your data is being synced or shared, as outlined here.
When you navigate to File->Syncing which sync method do you have selected? Dropbox Folder or Dropbox Connection?
When you navigate to Moneydance > Settings/Preferences > Network, is the feature "Sync data with mobile devices" selected?
Finally, is your most recent data showing on your phone or on your computer?
Thank you
--
Maddy, Infinite Kind Support
4 Posted by Chris on 28 Jan, 2026 11:35 PM
I was having the same issue.
Not sure what exactly fixed the issue because I tried several things. I used the toolbox to clear the sync passphrase. Then I synced using Dropbox Connection. I selected the file that was most recently updated It would not take my current passphrase or the old passphrase. I just changed from using Dropbox Connection to Dropbox Folder. A new file appeared after I erased the mobile app storage. I selected the new file which accepted my passphrase and loaded. I believe it was the change from Dropbox Connection to Dropbox Folder that did the trick but I'm not positive.
I'm running Windows version 2024.4 and Android version 2025. When I was on Android version 2022 an old file was loading.
5 Posted by Beverley on 29 Jan, 2026 02:04 AM
Me too. I've been using Moneydance for years at default settings but syncing no longer works.
Which version and build of Moneydance are you using? 2024.4 (5253)
Which version of the Moneydance Android app are you using? 2022.2
Can you let us know which operating system you're running on your computer? Windows 11
Is your data file stored in the default location? Yes
When you navigate to File->Syncing which sync method do you have selected? Dropbox Connection
When you navigate to Moneydance > Settings/Preferences > Network, is the feature "Sync data with mobile devices" selected? Yes
Finally, is your most recent data showing on your phone or on your computer? Data entered on my computer is not showing up on my phone and data entered on my phone is not showing up on my computer.
Support Staff 6 Posted by Maddy on 29 Jan, 2026 10:46 AM
You could try to instal version 2025 of the Android mobile app.
This version is available for download here - at bottom right of the page, or via Google Play.
You can subscribe to the Google Play services beta using a web browser, or directly through your device.
After you've signed up, it will be automatically downloaded on all devices using the Google account you signed up with. After re-starting your device, you will be running the beta version.
Finally, you can turn on automatic updates, as follow:
Open Google Play.
Tap the icon with three horizontal lines on the top-left.
Tap Settings.
Tap Auto-update apps.
Please keep us posted on your progress, Thank you!
--
Maddy, Infinite Kind Support
7 Posted by Chris on 29 Jan, 2026 10:49 AM
Beverley,
My setup was the same as yours except I'm running Windows 10 not Windows 11.
** This is what I did to fix my Moneydance sync issue. Please read and decide if you want to try this yourself. This was a pain and it took several attempts before I got the right combination of steps. It also required downloading Dropbox app to my desktop and installing it. The steps below are what finally fixed syncing. I believe it was the combination of using mobile app 2025 (beta) and using Dropbox Folder in the Windows app that fixed the sync issue. You may be able to just upgrade the mobile app, change the sync method and be fine. I was trying different suggestions these attempt may have lead to extra work for me.
Steps I took...
I found in another thread a suggestion to use the latest beta version of Moneydance. If you go to Google Play Store, click on your profile icon then go to Manage apps and device and finally click on Moneydance. Scroll down a little and there is an option to join as a beta tester. Just installing the beta version (2025) did not fix the syncing issue for me. I had to change the sync method in the desktop app which I didn't try until later one of my last attempts.
After joining beta I erased my app data from the phone's app setting, uninstalled version 2022.2 and waited a few minute for me to be registered as a beta user then I installed version 2025. I'm not sure if erasing the data was necessary because at this point I had already reinstalled 2022.2 before based on another suggestions and the app was showing really old data. I guess it found a rogue file.
Before doing anything with the mobile app setup I reset my sync settings. Changing to Dropbox Folder may be all you need to do and you may want to try this first before resetting your settings.... I went to extensions on the desktop app and installed Toolbox under Manage Extensions. Then in Toolbox (option with only Toolbox) I clicked on Update Mode, agreed to the popup, either proceed wiithout a backup or do a backup, then clicked on MENU: Advanced Options. You will see an option to Force RESET Sync settings. Select this then PROCEED. I did this so that I could change the passphrase for Dropbox. This way I knew I was selecting the correct Dropbox file in the mobile app because several files appeared.
After resetting the sync settings I when to file > syncing... Here I changed from Dropbox Connection to Dropbox Folder and set my passphrase to something different than it was before. Click ok. Now you may want to add a test transaction in the desktop app to verify the sync is working. Exit Moneydance.
I then went to the mobile app. I was given options to link Dropbox or select a file. I had to link to Dropbox first, grant permission, then select a Dropbox file. Assuming the desktop file has uploaded you should see a new file called Personal Finances with a timestamp around the time you exited Moneydance on Windows. Select that file. If you changed your passphrase you will know it's the right file because you will not be able to open it otherwise. The mobile app synced 2 or 3 files and was good at this point. I was able to see my test transaction in the mobile app. I deleted the test transaction from the mobile app then it deleted from the desktop app when I opened it. Now if you kept the old passphrase and you selected an old file you can delete the mobile app data, restart Moneydance on your phone and link and select again.
This was a bit of a pain to get working. Hope this helps. Again it may be possible to upgrade to the beta version and change the sync method to Dropbox Folder to fix the issue.
8 Posted by debbierawls on 29 Jan, 2026 10:03 PM
From: Maddy <[email blocked]>
Sent: Wednesday, January 28, 2026 2:45 PM
To: [email blocked]
Subject: Re: phone app is not syncing anymore [Syncing Moneydance with
iPhone, iPod Touch, iPad, and Android Devices #20025]
I have version 2024.4 (5253)
Android version-2022.2
I use Dropbox Connection
I have Windows 11 Pro
Sync with mobile device is checked.
Recent data is showing on my computer.
Thank you!
Debbie
9 Posted by Beverley Green on 30 Jan, 2026 01:53 AM
So what you are suggesting is that rather than your people finding out
what the actual problem is (which is not me given that many people are
complaining about this issue), I should become a test subject for the
next generation of the app? I am unwilling to become a beta tester, so
what is the next option?
Regards,
Beverley
Support Staff 10 Posted by Maddy on 30 Jan, 2026 12:09 PM
@Beverley
Please be assured that an update to the mobile app is on the way. If you’d prefer not to use the Beta version, you can simply wait until this update is released publicly.
--
Maddy, Infinite Kind Support
11 Posted by v.bocaling on 30 Jan, 2026 12:20 PM
Just deleted my Moneydance Android app. Will just wait for the updated app.
12 Posted by Andrew Mullins on 30 Jan, 2026 12:43 PM
Like many others, the Android app that I've used for several years is no longer syncing to my Windows 11 PC. Latest versions on both. I've tried the Beta version of the app, but over the course of two days it's still not working. The sync is repeatedly hanging, restarting and failing. On one occasion it did complete, but none of the balances were correct as lots of transactions were missing.
I will now give up until a working version of the app is released. A bit of a pain though as I use the app on my phone so much.
13 Posted by Graham on 30 Jan, 2026 12:49 PM
Many users seem to be having the same issue.
I recently had an issue with the app not syncing or saving transactions since 26 or 27 January. It seemed to coincide with a big Android update, that may be a coincidence but various other apps also needed reconfiguring after the Android update. I searched the various forums and came up with various suggested solutions - disconnecting and reconnecting Dropbox/updating the app/uninstalling and reinstalling the app... none of them worked.
What did work was installing the beta version of the Moneydance app. You can find it here: https://infinitekind.com/preview
Support Staff 14 Posted by Maddy on 30 Jan, 2026 02:30 PM
@All
Unfortunately, we’re aware of these issues, and the current Beta doesn’t fully resolve them.
Please be assured that a fix has already been included in the updated Android mobile app, which should become available within the next few days.
--
Maddy, Infinite Kind Support
Support Staff 15 Posted by Sean Reilly on 30 Jan, 2026 02:41 PM
Hi All,
Also, to be clear the build that I've just uploaded to the Play Store is in the Alpha and Beta channels (aka Internal Testing and Open Testing). You can sign up for both updates here:
Alpha (if you're patient): https://infinitekind.com/prepreview Beta (is reviewed by Google so a bit slower to be available): https://infinitekind.com/preview
Thanks!
Sean
--
Sean Reilly
Developer, The Infinite Kind
https://infinitekind.com
16 Posted by Dave on 30 Jan, 2026 04:22 PM
Syncing recently stopped working on my android app. My wife's Apple and my Linux desktop still sync. No amount of uninstall/reinstall, cache clearing, etc fixes it.
Support Staff 17 Posted by Maddy on 30 Jan, 2026 04:38 PM
@Dave
Unfortunately, we’re aware of this issue, but please be assured that a fix has already been included in the updated Android mobile app - Beta version, which should become available within the next few days.
You can sign up to the Beta program here:
https://infinitekind.com/preview
Thank you for your patience, and we sincerely apologise for the inconvenience this has caused.
--
Maddy, Infinite Kind Support
18 Posted by David Craddock on 30 Jan, 2026 04:44 PM
Ok, thank you.
On Fri, Jan 30, 2026, 11:38 AM Maddy <[email blocked]>
wrote:
19 Posted by David Sage on 31 Jan, 2026 12:54 AM
Same issue for me. Tried all suggested fixes, Dropbox folder to connection and back again, beta app, none worked. Closest was beta app opening some nonsense data. Not sure if it matters but the PC sync solders in Dropbox contain hardly any transactions. They used to contain thousands, but I'm not sure how an app problem would affect that, so it may be a red herring?
20 Posted by vicrollins on 31 Jan, 2026 03:11 AM
Looks like a widespread problem. Many of us and happened around the same time.
Support Staff 21 Posted by Maddy on 02 Feb, 2026 12:29 PM
@vicrollins
This is a known issue and a temporary fix was added to the BETA version of the Android mobile app.
Could you let us know which version of the Moneydance Android app you’re currently using?
You can check this by pressing and holding the app icon, selecting App info, and scrolling to the bottom to find the version number.
If it shows version 2022, please uninstall the app and restart your device.
After that, install the BETA version from this page — the link is in the bottom‑right corner.
Launch the mobile app and navigate to Settings->Reset, then restart your phone.
Please keep us posted on your progress, Thank you!
--
Maddy, Infinite Kind Support
22 Posted by David Sage on 02 Feb, 2026 01:53 PM
Hi Maddy, thanks for your response. I’ve managed to get the beta app syncing. However, I am on Android 16 and it displays in a way whereby the “Save” button is blocked by the status bar, which I believe is another
Support Staff 23 Posted by Maddy on 02 Feb, 2026 04:14 PM
@David
Please can you confirm which version of the Moneydance Android app you are using?
To check, press and hold the app icon, tap App info, and scroll to the bottom to see the version number.
We recommend installing the latest Beta version of the Moneydance app - 2026 (build 20260130), as it should resolve the issue for you.
--
Maddy, Infinite Kind Support
24 Posted by David Sage on 02 Feb, 2026 04:20 PM
Thanks Maddy,
It just says "Version 2026", it doesn't give a build number?
Rgds,
David
Support Staff 25 Posted by Maddy on 02 Feb, 2026 05:07 PM
In the mobile app, are you able to click on Settings (top right)?
At the bottom of your phone screen, it should read: Moneydance 2026 (build 20260130)
--
Maddy, Infinite Kind Support
26 Posted by ronhite67 on 03 Feb, 2026 02:16 PM
Hi Maddy,
I have the same problem as David Sage where the top of MoneyDance is in the notification bar on Android, which blocks access to the action buttons - settings, save, new. the lower section that displays the sync status is also covered by the Android navigation buttons.
I could get to settings by switching to landscape, but the save button is still blocked.
I'm on version 2026 build 20260130.
Thanks!
Ron
Support Staff 27 Posted by Maddy on 03 Feb, 2026 04:26 PM
@Ron
Please be assured that the development team is actively working on a permanent fix. Since you’re already using the beta version, the update will install automatically as soon as it’s available.
--
Maddy, Infinite Kind Support
28 Posted by ronhite67 on 03 Feb, 2026 07:11 PM
Thanks Maddy!
Feb 3, 2026 10:26:23 AM Maddy <[email blocked]>:
29 Posted by v.bocaling on 05 Feb, 2026 09:21 AM
Hi Maddy!
Has the the Android app been fixed? I've tried using the beta version but it wouldn't link with my Dropbox account. I've uninstalled the beta & left the beta tester program. Just waiting for the fixed app. Currently no Moneydance app installed in my device. :(
Victor
On Feb 4 2026, at 3:11 am, ronhite67 <[email blocked]> wrote: