how do I sync

TOM MAYNE's Avatar

TOM MAYNE

02 Nov, 2011 03:55 PM

I just downloaded the extension on my desktop.

It is asking for an access key. I tried my license key that didn't work. I tried the four different letter and number combinations that are on my ipad app, that didn't work. Help

  1. 1 Posted by Angie Rauscher on 04 Nov, 2011 01:49 PM

    Angie Rauscher's Avatar

    Tom,

    The access key is the full letter and number set which is displayed by the ipad app. We also have an FAQ on setting up the app, which answers most of the common questions that come up when someone is trying to create this connection. I hope this helps, and please let me know if I can be of further assistance,
    Angie Rauscher
    Moneydance Support

  2. Angie Rauscher closed this discussion on 04 Nov, 2011 01:49 PM.

  3. Thomas Mayne re-opened this discussion on 04 Nov, 2011 02:02 PM

  4. 2 Posted by Thomas Mayne on 04 Nov, 2011 02:02 PM

    Thomas Mayne's Avatar

    I tried every combination and still did not work.

    Tom

    Sent from my iPhone

  5. 3 Posted by Jessica Little on 08 Nov, 2011 08:48 PM

    Jessica Little's Avatar

    Hi Tom,

    When you say you tried every combination, what do you mean? You should simply need to enter all of the characters on your screen, reading them like a book (left to right, and then down to the next line).

    Jessica Little
    Moneydance Support

  6. 4 Posted by Tom Mayne on 08 Nov, 2011 09:01 PM

    Tom Mayne's Avatar

    That's what I did. I tried all four of them that showed up on the iPad.

    Sent from my iPad

  7. 5 Posted by Jessica Little on 08 Nov, 2011 09:19 PM

    Jessica Little's Avatar

    Hi Tom,

    There is only one access key that shows up on the iPad, it's just very long. You have to enter all four lines of characters, not just one of them.

    Jessica Little
    Moneydance Support

  8. 6 Posted by Andrew Eisen on 08 Nov, 2011 09:44 PM

    Andrew Eisen's Avatar

    This comment was split into a new discussion: iPod sync

    I too cannot sync with my iPod. When I get to the point where I am asked to enter an access key there is NONE on the iPod - had no problem with my iPad. Any answers?

  9. 7 Posted by Tom Mayne on 09 Nov, 2011 03:33 AM

    Tom Mayne's Avatar

    None

    Sent from my iPad

  10. 8 Posted by Jessica Little on 09 Nov, 2011 12:53 PM

    Jessica Little's Avatar

    Hi Tom,

    I'm not sure I understand your last response. What do you mean by "none"?

    Jessica Little
    Moneydance Support

  11. 9 Posted by Tom Mayne on 09 Nov, 2011 01:45 PM

    Tom Mayne's Avatar

    Sorry, I mistyped. I think the problem is solved. I just have to check when I go back home.

    Tom

  12. Jessica Little closed this discussion on 09 Nov, 2011 07:15 PM.

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