Home → Syncing Moneydance with iPhone, iPod Touch, iPad, and Android Devices →

Android to Windows via Dropbox connection failing

• Edit

Philip Ladds

06 Jul, 2026 10:53 AM

I have been using sync for a number of years without issue - the last week or so the sync has not been completing in either direction. MD on the android phone and windows 11 PC are both up to date. What is the best way to reset the connection process? I have uninstalled on the phone and re-installed without success. The Dropbox MD folder is current and changing with the sync data but not getting any further. Advice pleas

1. Support Staff 1 Posted by Maddy on 07 Jul, 2026 01:29 PM

   

   Hi Philip,
   We are sorry to hear about the problem you have encountered.

   In order to determine what might be causing the problem, please can you provide the information below:

   • Which version and build of Moneydance are you using? To check, open Moneydance and select Help --> About Moneydance

   • Which version of the Moneydance mobile app are you using?
     To check, press and hold the app icon, tap App info, and scroll to the bottom to see the version number.

   • Is your data file stored in the default location?

   Please note: if you are syncing your data with a mobile device, or another system - you should NOT move your data file to a shared folder location, like Dropbox. The file should remain on your local system if your data is being synced or shared, as outlined here.

   • When you navigate to File->Syncing which sync method do you have selected? Dropbox Folder or Dropbox Connection?

   • When you navigate to Moneydance > Settings/Preferences > Network, is the feature "Sync data with mobile devices" selected?

   • Finally, is your most recent data showing on your phone or on your computer?

   Thank you

   --
   Maddy, Infinite Kind Support

   • Edit