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Start moneydance app and get blank screen if wireless on my iPhone is turned on

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Gurusimran

23 Apr, 2010 12:40 PM

Hi All,

As have many of you, I've been waiting for this app for a long time. I'd love some help getting it working.

I'm having the same issue as this, http://help.infinitekind.com/discussions/iphone-ipod-touch-and-ipad.... When I start the app with my wireless on I get a blank screen. Turn it off and I get the key with instructions about using the extension.

I haven't tried to setup a peer to peer (pc (dell latitude e6400) to iphone 3gs) wireless network yet (that would be a real pain - not to setup but to use).

I use a Cisco wireless router b/g and my laptop is connecting with g.

Help?

1. 1 Posted by msumick on 23 Apr, 2010 09:48 PM

   

   I am having the same issue as well.

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2. 2 Posted by Ben Spencer on 01 May, 2010 03:58 PM

   

   Can you please try downloading the new version fo the iphone app (version 1.1) and let me know if that resolves the problem.

   Ben

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3. 3 Posted by msumick on 01 May, 2010 04:49 PM

   

   I have Network syc ver 6 and the 1.1 version of the iPhone app. No change in results.

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4. 4 Posted by Gurusimran Khal... on 01 May, 2010 05:04 PM

   

   Hi Ben,

   No joy. I've downloaded ver 1.1 with no change. I also tried removing
   and reinstalling moneydance and rebooting my phone with no change.

   Thanks!

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5. 5 Posted by Ben Spencer on 01 May, 2010 05:17 PM

   

   Do you tink you could attach your crash reports.

   1) Reproduce the crash
   2) Sync your device using iTunes
   3) Find the Moneydance crash report from the following folder (depending on your platform):

   Mac OS X:/Library/Logs/CrashReporter/MobileDevice/<DEVICE_NAME>
   Windows XP: C:\Documents and Settings\Application Data\Apple Computer\Logs\CrashReporter\MobileDevice<DEVICE_NAME>
   Windows Vista: C:\Users\AppData\Roaming\Apple Computer\Logs\CrashReporter\MobileDevice<DEVICE_NAME>

   is the user's login name for the computer. <DEVICE_NAME> is the name of the iPod touch or iPhone, for example, "John's iPhone".

   Ben

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6. 6 Posted by Gurusimran Khal... on 02 May, 2010 04:22 AM

   

   <cid:[email blocked]>Here you go. Let me know if
   there is anything else I can do to help.

   Thanks

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7. 7 Posted by Jeannette on 10 May, 2010 01:31 AM

   

   I just loaded the app and I have the same issue I launch and get a blank screen I also cannot get MD to see my device and I loaded the network extension

   Any help would be appreciated.

   Thanks
   Jeannette

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8. 8 Posted by Gurusimran Khal... on 19 May, 2010 05:03 AM

   

   Anything new on this? You've had my crash reports for a couple weeks. Is there anything else I can do to assist? I'd really like to use this with Moneydance.

   Thank you

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9. 9 Posted by Will Morris on 20 May, 2010 01:12 PM

   

   I have same problem. Black screen when wireless turned on the iphone, but when turned off some instructions but desktop application of MD wont find any device.
   surely it should not be so complicated?
   Maybe someone can let me know when there is a new version that works seamlessly. till then i will hold back.

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10. 10 Posted by Gurusimran Khal... on 07 Jun, 2010 05:37 AM

    

    issue is resolved with newest version of iphone app. thank you!

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11. Ben Spencer closed this discussion on 07 Jun, 2010 03:51 PM.