Ipad configuration issue

Nelson Torres's Avatar

Nelson Torres

04 Jan, 2012 05:42 AM

Hello:

I've been trying to connect and sync my iPad with MoneyDance for Mac. MoneyDance detects my iPad but there is no way MD accepts the key shown on my iPad screen. I've entered the matrix arranged key row-wise and column-wise, with spaces, with dashes, and without spaces.

Please let me know how should I enter the key or if I need to make it in a different way.

Regards,

Nelson

  1. 1 Posted by Jessica Little on 04 Jan, 2012 07:39 PM

    Jessica Little's Avatar

    Hi Nelson,

    You need to enter the key reading the characters across each line (8 characters) and then down the the next row and across again. It shouldn't matter if you put the spaces in, but you can leave them out to save typing.

    Also, if your iPad's name contains any special characters (like an apostrophe), though could cause this error. In that case, you'll need to rename your iPad to remove the special characters.

    Jessica Little
    Moneydance Support

  2. 2 Posted by Nelson Torres on 05 Jan, 2012 05:49 AM

    Nelson Torres's Avatar

    Jessica:

    I renamed my iPad removing an apostrophe I had on its name and use the original key but didn't worked. I deleted and re-installed the app on my iPad, entered the new key they way you explained (row-wise) and it worked perfectly.

    Thank you so much for your help.

    Regards,

    Nelson

  3. 3 Posted by Angie Rauscher on 05 Jan, 2012 06:02 AM

    Angie Rauscher's Avatar

    Nelson,

    I'm so glad to hear it's working now, and so let us know if there's any other way we can be of assistance.

    Angie Rauscher
    Moneydance Support

  4. Angie Rauscher closed this discussion on 05 Jan, 2012 06:02 AM.

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